Topics

• 

  Phishing Scam Advisory

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  • Beware of Phishing Scams on Carousell
    • Protecting yourself from phishing scams
    • [Singapore] Police advisory on phishing scams involving fake buyers
    • Phishing emails or suspicious links claiming to be from Carousell
    • Common phishing scam patterns spotted on Carousell
    • Announcement: measures to combat phishing scams
  See all 1 sections
• 

  Trust & Safety

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  • Our Trust & Safety Principles, Philosophy & Strategy
    • How Carousell has been working to keep our users safe
    • What We Believe
  • Safety Tips and Resources
    • Local Trends And Safety Advisories [Singapore]
    • Local Trends and Safety Advisories [Hong Kong]
    • Local Trends and Safety Advisories [Taiwan]
    • Local Trends and Safety Advisories [Malaysia]
    • Local Trends and Safety Advisories [The Philippines]
    • For Buyers: Common scams to look out for
    See all 9 articles
  See all 2 sections
• 

  My Account

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  • Verifying my Account
    • Verifying my mobile phone number
    • I'm unable to receive or use the login verification code
    • I did not receive the mobile verification code
    • How do I verify my email address?
    • I did not receive the verification email
    • What is a Verified Badge? (Singapore only)
    See all 7 articles
  • Account Status
    • How do I delete my Carousell account?
    • Why is my account restricted or suspended?
    • How do I login to my Carousell account?
    • How do I logout of my Carousell account?
    • How do I deactivate or reactivate my Carousell account?
    • Will my account be deactivated due to inactivity?
  • Signing Up
    • Can I have more than one Carousell account?
    • How do I sign up for a Carousell account?
    • Is Carousell available in my country?
    • Seniors Go Digital: Buy and Sell on Carousell
  • Editing my Profile
    • User Profile Guidelines and Username Policy
    • How do I change my username?
    • How do I change my registered email address?
    • How do I reset my password?
    • How do I change my Profile Picture?
    • How do I change my country location?
  • Notification Settings
    • How do I manage my push and email notifications?
    • I’m still not receiving email notifications
  • [Singapore] Carousell Garage
    • What is Carousell Garage?
  See all 6 sections
• 

  Selling

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  • Listing Quota
    • [Singapore] Category-based General listing quota for all goods category
    • [Hong Kong] Category-based quota for General Goods categories
    • [Malaysia] Category-based listing quota for selected goods categories
    • [Singapore] Listing Fees and Quotas for Property, Autos, Jobs and Services
    • [Hong Kong] Listing Quotas and Fees for Autos, Property & Services
    • [Malaysia] Listing Quota and Fees for Property and Autos categories
    See all 8 articles
  • Sell to Carousell (Singapore)
    • Sell your Mobile to Carousell
    • Sell your Fashion items to Carousell
    • Sell your Luxury handbags to Carousell
    • Sell your Car to Carousell
  • Sell to Carousell (Malaysia)
    • Sell your Mobile to Carousell
  • CarouBiz (Singapore)
    • [Singapore] What is CarouBiz (Carousell For Business)?
    • [Singapore] CarouBiz: Subscriptions, Billings & Payments
    • [Singapore] What are the CarouBiz tools and how do I use them?
    • [Singapore] CarouBiz tools: Video Listings
    • [Singapore] CarouBiz tools: Custom Collections
    • [Singapore] CarouBiz tools: Profile Cover Photo
    See all 10 articles
  • CarouBiz (Hong Kong)
    • [Hong Kong] What is CarouBiz (Carousell For Business)?
    • [Hong Kong] What are the CarouBiz tools and how do I use them?
    • [Hong Kong] CarouBiz tools: Video Listings
    • [Hong Kong] CarouBiz tools: Custom Collections
    • [Hong Kong] CarouBiz tools: Profile Cover Photo
    • [Hong Kong] CarouBiz tools: Quick Reply and Auto Reply
    See all 8 articles
  • CarouBiz (Philippines)
    • [Philippines] What is CarouBiz (Carousell for Business)?
    • [Philippines] CarouBiz Billings & Payments
    • [Philippines] Cancelling your CarouBiz subscription
    • [Philippines] What are the CarouBiz tools and how do I use them?
    • [Philippines] CarouBiz tools: Video Listings
    • [Philippines] CarouBiz tools: Custom Collections
    See all 10 articles
  • CarouBiz (Malaysia)
    • [Malaysia] What is CarouBiz (Carousell for Business)?
    • [Malaysia] CarouBiz tools: Video Listings
    • [Malaysia] CarouBiz tools: Custom Collections
    • [Malaysia] CarouBiz tools: Profile Cover Photo
    • [Malaysia] CarouBiz tools: Quick Reply and Auto Reply
    • [Malaysia] CarouBiz tools: Hourly Listing Insights
  • Seller Tools
    • What are Carousell Coins?
    • Do Carousell Coins expire? 
    • What is Bump?
    • What is Spotlight?
    • What is Shoutout?
    • What is Bulk Bump?
    See all 21 articles
  • InstantBuy (Malaysia)
    • [Malaysia] How to create a InstantBuy Listing? 
    • InstantBuy introduction and benefit for sellers
    • [Malaysia] What is InstantBuy Mobile?
  • Carousell Rental+ for landlords (Singapore)
    • [Singapore] Rental+ for landlords
  • My Listings
    • Tips on creating a fashion listing
    • We’re improving our categories!
    • How do I sell on Carousell?
    • Selling Tips!
    • Photo Tips
    • How many photos can I upload per listing?
    See all 22 articles
  • Others
    • [Singapore] - Listing criteria for a Certified Mobile Device
    • [Singapore] Master Terms and Conditions for Carousell Certified Mobile Program
    • [Singapore] Luxury Bags & Wallets Certified Partner Programme
    • Carousell Ltd. l Tax ID: 43815440 [Taiwan]
    • Request Carousell sellers to disclose the business name and tax ID on your personal page [Taiwan]
    • Add Whatsapp button to listing
    See all 11 articles
  See all 12 sections
• 

  Buying

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  • Features
    • Expert Search Tips
    • For You: Explore a feed, curated just For You!
    • Best Match: Get better and relevant search results with our new search algorithm
    • What is Saved Search?
    • How do I buy on Carousell?
    • What is “You May Also Like” ?
    See all 9 articles
  • Carousell Groups
    • Removal of Carousell Groups
  • InstantBuy (Malaysia)
    • [Malaysia] Promo Codes for Certified Phones
    • [Malaysia] Returns and Warranty for InstantBuy Mobile
    • [Malaysia] Condition rating on InstantBuy Mobile
    • [Malaysia] How do I pack my return parcel for InstantBuy?
    • [Malaysia] How do I claim warranty as a buyer for InstantBuy Mobile
    • [Malaysia] InstantBuy Mobile Warranty and Return - Terms and Conditions
    See all 8 articles
  • Carousell Rental+ for tenants (Singapore)
    • [Singapore] Rental+ for tenants
  See all 4 sections
• 

  Payments & Shipping Transactions

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  • Chatting
    • What can I do if the other party's account is suspended?
    • What is "Rate chat"?
    • How do I chat with other Carousellers?
    • How do I block a user?
    • How do I delete chat messages or delete/archive conversations?
    • What is Response Rate?
    See all 7 articles
  • Ratings & Reviews
    • Carousell's Review Policy
    • How do I leave a review for a buyer or seller?
    • Adding photos to your reviews
  • Certified (Singapore)
    • [Singapore] What is a Certified Mobile device?
    • [Singapore] What is Certified Luxury (Bags & Wallets)
    • [Singapore] What is Certified Luxury (Sneakers)
    • [Singapore] Promo Codes for Certified Phones/Certified Luxury
    • [Singapore] Returns and Warranty for Certified Mobile
    • [Singapore] Returns policy for Certified Luxury
    See all 8 articles
  • Buyer Protection (Singapore)
    • InstantBuy (Singapore)
      • [Singapore] InstantBuy Tech Returns and Warranty - Terms and Conditions
      • [Singapore] What is InstantBuy?
      • [Singapore] What is the Warranty Fee for Certified Mobile?
      • [Singapore] What is InstantBuy Luxury?
      • [Singapore] InstantBuy Luxury Sellers
    See all 1 sections
    • [Singapore] What is Buyer Protection?
    • [Singapore] What does Buyer Protection cover?
    • [Singapore] Buyer Protection Refund Policy
    • [Singapore] Buyer Protection Dispute Handling and Returns
    • [Singapore] Step-by-step guide on how to sell using Buyer Protection
    • [Singapore] Step-by-step guide on how to buy using Buyer Protection
    See all 40 articles
  • Buyer Protection (Malaysia)
    • Cheaper PosLaju shipping rates on Carousell
      • [Malaysia] Shipping: How to ship with PosLaju on Carousell?
      • [Malaysia] Shipping: How do I pack my item properly?
      • [Malaysia] Shipping: How to print or reprint shipping label?
      • [Malaysia] Shipping: How to drop off my item with PosLaju?
      • [Malaysia] Shipping: How do I track the shipping status?
      See all 15 articles
    See all 1 sections
    • [Malaysia] My order is cancelled, how do I get my money back? How long does it take to get a refund?
    • [Malaysia] What is Buyer Protection?
    • [Malaysia] What does Buyer Protection cover?
    • [Malaysia] Step-by-step guide on how to buy using Buyer Protection
    • [Malaysia] Step-by-step guide on how to sell using Buyer Protection
    • [Malaysia] What are the accepted payment methods?
    See all 37 articles
  • 7-ELEVEN Convenience Store Cash on Delivery (Taiwan)
    • Introduction to 7-ELEVEN Convenience Store Cash on Delivery
      • [Taiwan] What is 7-ELEVEN Cash on Delivery and how does it work?
      • [Taiwan] How can I report a 7-ELEVEN Convenience Store Cash on Delivery dispute?
      • [Taiwan] Parcel error, damaged or lost
    • 7-ELEVEN Convenience Store Cash on Delivery for Sellers
      • [Taiwan] 7-ELEVEN Cash on Delivery Seller Process with Screenshot Guidance
      • [Taiwan] How do I sell my items with 7-ELEVEN Convenience Store Cash on Delivery?
      • [Taiwan] How do I send item from 7-ELEVEN?
      • [Taiwan] What is Seller Transaction Fee?
      • [Taiwan] Transaction fee invoice related issues
    • 7-ELEVEN Convenience Store Cash on Delivery for Buyers
      • [Taiwan] 7-ELEVEN Cash on Delivery Buyer Process with Screenshot Guidance
      • [Taiwan] How can I buy with 7-ELEVEN Convenience Store Cash on Delivery?
      • [Taiwan] How does the shipping process work with 7-ELEVEN?
      • [Taiwan] How do I use promo codes for 7-ELEVEN Cash on Delivery orders?
      • [Taiwan] Delivery fee invoice related issues
    • Balance and transfer to bank account
      • [Taiwan] How long is the transfer to bank account process?
      • [Taiwan] What’s Balance?
      • [Taiwan] How can I receive the payment?
    See all 4 sections
  • Contactless delivery promotions
    • [Philippines] Contactless delivery service providers  
  See all 7 sections
• 

  Marketplace Guidelines

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  • Guidelines
    • [Taiwan] Amended Commodity Labeling Act will take effect on May 18, 2023
    • COVID-19: Keeping our community safe on Carousell
    • COVID-19: Phase 3 (Heightened Alert) measures on Carousell [Singapore]
    • Community Guidelines
    • Listing Rules
    • The right category for your Services
    See all 19 articles
  • Policies
    • Terms of Service
    • Terms of Service (Malaysia)
    • Terms of Service (Taiwan)
    • Privacy Policy
    • Privacy Policy (Malaysia)
    • Privacy Policy (Philippines)
    See all 40 articles
  See all 2 sections
• 

  Troubleshooting

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  • General
    • Carousell Group Bug Bounty Program
    • How to check if my IP address is blocked by Carousell
    • Encountering issues? Try these steps first
  • Android
    • What to do if your Carousell app has been crashing since 23 March 2021
    • I'm unable to update my Carousell app on Android
    • I’m not receiving Push Notifications (Android)
  • iOS
    • Why can't I update my app on iOS9?
    • I’m not receiving Push Notifications (iOS)
    • I’m unable to locate "Push Notifications" settings on Carousell
    • Carousell on my iPad is not on full screen
  • Web
    • I'm seeing an "Access Denied" or "Error 1006" page
    • I'm seeing "Mobile number does not match the IP address" when I'm trying to sign-up
  See all 4 sections
• 

  Carousell Support

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  • Reporting
    • How do I contact the Support Team?
    • [Scheduled maintenance] Live chat | 22 September 2023 | All markets
    • How can I report a user/listing?
    • How can I report a dispute with my transaction?
    • How can I report infringement of my rights?
    • What is Support Inbox and how can I use it?
  See all 1 sections