How can we help you?
Getting StartedGo back
- Signing Up
- Tips for Buying and Selling See all 2 sections
My AccountGo back
- Verifying my Account
- Editing my Profile
- Notification Settings
- Share Settings
- Account Status See all 5 sections
- General Listing Quota
- We’re improving our categories!
- How do I get a strikethrough on my marked-down listing prices?
- [Hong Kong] Listing Fees and Quotas for Property, Autos, Jobs and Services
- Why can't I list/edit my listing?
- I received an email / push notification that my listings were hidden due to inactivity. Why is this happening?
- How do I edit the price/description/location of my listing? See all 17 articles
- Seller Tools
- [Singapore] CarouBiz: Subscriptions, Billings & Payments
- [Singapore] What is CarouBiz (Carousell For Business)?
- [Singapore] What are the CarouBiz tools and how do I use them?
- [Singapore] CarouBiz tools: Video Listings
- [Singapore] CarouBiz tools: Custom Collections
- [Singapore] CarouBiz tools: Profile Cover Photo See all 9 articles
- CarouBiz (Hong Kong)
- CarouBiz (Malaysia)
- CarouBiz (Philippines)
- Others See all 8 sections
- Buy Now Pay Later (Singapore)
- Best Match: Get better and relevant search results with our new search algorithm
- [Singapore] Carousell 100% authentic luxury collection
- New "Recommended For You" section on the Home Screen
- What is “You May Also Like” ?
- How do I keep track of my favourite listings? See all 8 articles
- Carousell Groups
- [Singapore] Certified Electronics Program See all 3 sections
Payments & TransactionsGo back
- Ratings & Reviews
Carousell Protection (Singapore)
- [Singapore] Carousell Protection is now available on Web!
- [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
- [Singapore] Carousell Protection for Learning & Enrichment category
- [Singapore] How to enable custom delivery options
- [Singapore] My payment failed, what should I do?
- [Singapore] Extension of delivery for Carousell Protection orders See all 32 articles
Carousell Protection (Malaysia)
Cheaper PosLaju shipping rates on Carousell
- [Malaysia] Shipping: What is a shipping fee difference in my Balance?
- [Malaysia] Shipping : How to drop off my item with PosLaju?
- [Malaysia] Shipping: How can I return my item?
- [Malaysia] Shipping: How much time does it take to receive my item?
- [Malaysia] Shipping: How can I add or edit my shipping address? See all 17 articles
- [Malaysia] My order is cancelled, how do I get my money back? How long does it take to get a refund?
- [Malaysia] Carousell Protection with GrabPay
- [Malaysia] Carousell Protection is now available on Web!
- [Malaysia] Why are there two different amounts of money credited to my bank account?
- [Malaysia] My payment failed, what should I do?
- [Malaysia] Extension of delivery for Carousell Protection orders See all 31 articles
- Cheaper PosLaju shipping rates on Carousell
7-Eleven Convenience Store Cash on Delivery (Taiwan)
- Introduction to 7-Eleven Convenience Store Cash on Delivery
- 7-Eleven Convenience Store Cash on Delivery for Sellers
- 7-Eleven Convenience Store Cash on Delivery for Buyers
- Balance and transfer to bank account
- Contactless delivery promotions See all 6 sections
Marketplace GuidelinesGo back
- Guidelines See all 2 sections
- Web See all 4 sections
Carousell SupportGo back
Stay tuned for new features, fixes, and other important announcements!