Topics

• 

  Getting Started

  Go back
  • Signing Up
    • Stay Healthy, Go Digital: Buy and Sell on Carousell
    • What is account limit?
    • How do I sign up for a Carousell account?
    • Is Carousell available in my country?
  • Tips for Buying and Selling
    • How to deal safely on Carousell
    • As a Buyer
    • As a Seller
    • How do I buy on Carousell?
    • How do I sell on Carousell?
    • Photo Tips
    See all 7 articles
  See all 2 sections
• 

  My Account

  Go back
  • Verifying my Account
    • What is a Verified Badge? (Singapore only)
    • How does SingPass Identity Verification work? (Singapore only)
    • Mobile Phone Verification
    • How do I verify my email address?
    • I did not receive the mobile verification code
    • I did not receive the verification email
  • Editing my Profile
    • Choosing a username
    • How do I change my username?
    • How do I change my registered email address?
    • How do I change my Profile Picture?
    • How do I change my country location?
    • How do I reset my password?
  • Notification Settings
    • How do I change my Push and Email notification preference?
    • I’m still not receiving push notifications
    • I’m still not receiving email notifications
  • Share Settings
    • How do I link my Carousell account to Facebook and Twitter?
    • How do I unlink my Carousell account from my Facebook and Twitter?
  • Account Status
    • Why is my account restricted or suspended?
    • Will my account be deleted due to inactivity?
    • How do I login to my Carousell account?
    • How do I logout of my Carousell account?
    • How do I deactivate my Carousell account?
  See all 5 sections
• 

  Selling

  Go back
  • My Listings
    • Listing Fees and Quotas (Hong Kong)
    • Why can't I list/edit my listing?
    • I received an email / push notification that my listings were hidden due to inactivity. Why is this happening?
    • How do I edit the price/description/location of my listing?
    • How many photos can I upload per listing?
    • How do I mark my listing as sold?
    See all 16 articles
  • Seller Tools
    • What is Spotlight?
    • What is Bump?
    • Paying for your Spotlight campaigns
    • What is Bump Scheduler?
    • How do Urgent Bumps work?
    • What is a 3-day Bump?
    See all 21 articles
  • CarouBiz (Singapore)
    • [Singapore] What is CarouBiz (Carousell For Business)?
    • [Singapore] What are the CarouBiz tools and how do I use them?
  • CarouBiz (Hong Kong)
    • [Hong Kong] What is CarouBiz (Carousell For Business)?
    • [Hong Kong] What are the CarouBiz tools and how do I use them?
  • CarouBiz (Malaysia)
    • [Malaysia] What is CarouBiz (Carousell for Business)?
  • CarouBiz (Philippines)
    • [Philippines] What is CarouBiz (Carousell for Business) and how do I use the tools?
  • Others
    • Can I accept multiple offers?
    • Can I post my item in more than one category?
    • Can I sell my items internationally?
    • How can I get featured/recommended on Carousell?
  See all 7 sections
• 

  Buying

  Go back
  • Features
    • [Singapore] Carousell 100% authentic luxury collection
    • New "Recommended For You" section on the Home Screen
    • What is “You May Also Like” ?
    • How do I keep track of my favourite listings?
    • What is Saved Search?
    • Can I buy internationally?
  • Carousell Groups
    • What is Carousell Groups Discussion?
    • What are Carousell Groups?
    • How do I join a Group?
    • How do I leave a group?
    • Why can't I join a Group?
    • How do I add listings to a Group?
    See all 9 articles
  See all 2 sections
• 

  Payments & Transactions

  Go back
  • Chatting
    • How do I chat with other Carousellers?
    • How do I block a user?
    • How do I delete chat messages or conversations?
    • How do I archive chats in my inbox?
    • What is Response Rate?
    • What can I do if the user I'm chatting with is under review or restricted?
    See all 7 articles
  • Ratings & Reviews
    • How do I leave a review for a buyer or seller?
    • Can I remove an existing review?
    • Ratings and Reviews Policy
  • Carousell Protection (Singapore)
    • [Singapore] What is Carousell Protection?
    • [Singapore] Carousell Protection for Learning & Enrichment category
    • [Singapore] Contactless delivery at exclusive rates with our partners 
    • [Singapore] My payment failed, what should I do?
    • [Singapore] Extension of delivery for Carousell Protection orders
    • CarouPay is now Carousell Protection
    See all 30 articles
  • Carousell Protection (Malaysia)
    • [Malaysia] My payment failed, what should I do?
    • [Malaysia] Extension of delivery for Carousell Protection orders
    • [Malaysia] Are there any Carousell Protection promo codes or discounts?
    • [Malaysia] Carousell Protection is now available in Malaysia!
    • [Malaysia] What is Carousell Protection?
    • [Malaysia] What does Carousell Protection cover?
    See all 27 articles
  • 7-Eleven Convenience Store Cash on Delivery (Taiwan)
    • [Taiwan] 7-Eleven Cash on Delivery Buyer Process with Screenshot Guidance
    • [Taiwan] 7-Eleven Cash on Delivery Seller Process with Screenshot Guidance
    • [Taiwan] What is 7-Eleven Convenience Store Cash on Delivery?
    • [Taiwan] How can I buy with 7-Eleven Convenience Store Cash on Delivery?
    • [Taiwan] How do I sell my items with 7-Eleven Convenience Store Cash on Delivery?
    • [Taiwan] How does the shipping process work with 7-Eleven?
    See all 13 articles
  • Contactless delivery promotions
    • [Philippines] Contactless delivery service providers  
    • [Taiwan] Contactless delivery at exclusive rates with our partners
  See all 6 sections
• 

  Marketplace Guidelines

  Go back
  • Policies
    • Terms of Service
    • Terms of Service (Taiwan)
    • Terms of Service (Malaysia)
    • Privacy Policy
    • Privacy Policy (Carousell Taiwan)
    • Privacy Policy (Malaysia)
    See all 23 articles
  • Guidelines
    • COVID-19: Keeping our community safe on Carousell
    • COVID-19: Phase 1 and circuit breaker measures on Carousell (Singapore)
    • The right category for your Services
    • Listing Rules
    • Community Guidelines
    • What are Duplicate Listings?
    See all 16 articles
  See all 2 sections
• 

  Troubleshooting

  Go back
  • General
    • Encountering issues? Try these steps first
  • Android
    • I’m not receiving Push Notifications (Android)
    • I am unable to take in-app photos with my camera (Android)
  • iOS
    • Why can't I update my app on iOS9?
    • I’m not receiving Push Notifications (iOS)
    • Carousell on my iPad is not on full screen
    • I’m unable to locate "Push Notifications" settings on Carousell
  • Web
    • I'm seeing a "Error 1006" page
    • I'm seeing "Mobile number does not match the IP address" when I'm trying to sign-up
  See all 4 sections
• 

  Carousell Support

  Go back
  • Reporting
    • How do I contact the Support Team?
    • What is Support Inbox and how can I use it?
    • How can I report a dispute with my transaction?
    • How do I report a user/listing?
    • How can I report infringement of my rights?
  See all 1 sections