Topics

• 

  Guard against scams and phishing

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  • Spotting and avoiding scams
    • What You Need to Know About the Buyer Protection Scam
    • What You Need to Know About the Gadget Enabler Scam
    • Fake Carousell Customer Service spotted on Online Platform
    • Fake Job Scam spotted on Online Platform
    • Frequently Used Messages and Images by Phishing Scammers on Carousell
    • Common phishing scam patterns spotted on Carousell
    See all 13 articles
  • Scam advisories
    • [Singapore] Police advisory on phishing scams involving fake buyers
    • Local Trends And Safety Advisories [Singapore]
    • Local Trends and Safety Advisories [Hong Kong]
    • Local Trends and Safety Advisories [Taiwan]
    • Local Trends and Safety Advisories [Malaysia]
    • Local Trends and Safety Advisories [The Philippines]
  • Carousell's efforts in keeping the marketplace safe
    • How Carousell has been working to keep our users safe
    • Announcement: measures to combat phishing scams
  See all 3 sections
• 

  Chats, ratings and reviews

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  • Chats
    • What can I do if the other party's account is suspended?
    • Understanding User Badges and Indicators in Chat: A Guide to User Profiles
    • What is "Rate chat"?
    • How do I chat with other Carousellers?
    • How do I block a user?
    • How do I delete chat messages or delete/archive conversations?
    See all 8 articles
  • Reviews
    • Carousell's Review Policy
    • How do I leave a review for a buyer or seller?
    • Adding photos to your reviews
  See all 2 sections
• 

  My account

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  • Sign up and login
    • Can I have more than one Carousell account?
    • How do I sign up for a Carousell account?
    • Is Carousell available in my country?
    • Seniors Go Digital: Buy and Sell on Carousell
  • Account verification
    • Verifying my mobile phone number
    • I'm unable to receive or use the login verification code
    • I did not receive the mobile verification code
    • How do I verify my email address?
    • I did not receive the verification email
    • What is a Verified Badge? (Singapore only)
    See all 7 articles
  • Account restriction, suspension and deactivation
    • How do I delete my Carousell account?
    • Why is my account restricted or suspended?
    • How do I login to my Carousell account?
    • How do I logout of my Carousell account?
    • How do I deactivate or reactivate my Carousell account?
    • Will my account be deactivated due to inactivity?
  • Profile management
    • User Profile Guidelines and Username Policy
    • How do I change my username?
    • How do I change my registered email address?
    • How do I reset my password?
    • How do I change my Profile Picture?
    • How do I change my country location?
  • Notification settings
    • How do I manage my push and email notifications?
    • I’m still not receiving email notifications
  • [Singapore] Carousell Garage
    • What is Carousell Garage?
  See all 6 sections
• 

  Selling

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  • CarouBiz (Singapore)
    • [Singapore] CarouBiz: Moving subscriptions from App to Web
    • [Singapore] What is CarouBiz (Carousell For Business)?
    • [Singapore] CarouBiz: Subscriptions, Billings & Payments
    • [Singapore] What are the CarouBiz tools and how do I use them?
    • [Singapore] CarouBiz tools: Video Listings
    • [Singapore] CarouBiz tools: Custom Collections
    See all 12 articles
  • CarouBiz (Hong Kong)
    • [Hong Kong] CarouBiz: Moving subscriptions from App to Web
    • [Hong Kong] What is CarouBiz (Carousell For Business)?
    • [Hong Kong] What are the CarouBiz tools and how do I use them?
    • [Hong Kong] CarouBiz tools: Video Listings
    • [Hong Kong] CarouBiz tools: Custom Collections
    • [Hong Kong] CarouBiz tools: Profile Cover Photo
    See all 9 articles
  • CarouBiz (Malaysia)
    • [Malaysia] What is CarouBiz (Carousell for Business)?
    • [Malaysia] CarouBiz tools: Video Listings
    • [Malaysia] CarouBiz tools: Custom Collections
    • [Malaysia] CarouBiz tools: Profile Cover Photo
    • [Malaysia] CarouBiz tools: Quick Reply and Auto Reply
    • [Malaysia] CarouBiz tools: 30-day and hourly listing insights
  • CarouBiz (Philippines)
    • [Philippines] CarouBiz tools: 30-day and hourly listing insights
    • [Philippines] What is CarouBiz (Carousell for Business)?
    • [Philippines] CarouBiz Billings & Payments
    • [Philippines] Cancelling your CarouBiz subscription
    • [Philippines] What are the CarouBiz tools and how do I use them?
    • [Philippines] CarouBiz tools: Video Listings
    See all 11 articles
  • CarouBiz (Taiwan)
    • [Taiwan] CarouBiz: Subscriptions, Billings & Payments
    • [Taiwan] What are the CarouBiz tools and how do I use them?
    • [Taiwan] CarouBiz tools: Video Listings
    • [Taiwan] CarouBiz tools: Custom Collections
    • [Taiwan] CarouBiz tools: Profile Cover Photo
    • [Taiwan] CarouBiz tools: Quick Reply and Auto Reply
    See all 8 articles
  • Seller tools: Bumps, Spotlight and more
    • What is Account 'Insights' dashboard?
    • What is the "Preferred" Badge?
    • [Malaysia Only] Sales and Service Tax (SST)
    • What are Carousell Coins?
    • Do Carousell Coins expire? 
    • What is Bump?
    See all 24 articles
  • Reply Quota for Sellers
    • [Philippines] Reply Quota for Sellers
    • [Malaysia] Reply Quota for Sellers
    • [Hong Kong] Reply Quota for sellers
    • [Singapore] Reply Quota for sellers
  • Listing Quota
    • What is Listing Quota
    • [Singapore] Category-based listing quota for all categories
    • [Hong Kong] Category-based quota for all categories
    • [Malaysia] Category-based listing quota for selected goods categories
    • [Hong Kong] Listing Quotas and Fees for Autos, Property & Services
    • [Malaysia] Listing Quota and Fees for Property and Autos categories
    See all 8 articles
  • Listing management
    • Tips on creating a fashion listing
    • We’re improving our categories!
    • How do I sell on Carousell?
    • Selling Tips!
    • Photo Tips
    • How many photos can I upload per listing?
    See all 26 articles
  • Sell to Carousell (Singapore)
    • Sell your Mobile devices to Carousell
    • Sell your Fashion items to Carousell
    • Sell your Luxury handbags to Carousell
    • Sell your Car to Carousell
  • Sell to Carousell (Malaysia)
    • Sell your Luxury handbags to Carousell (MY)
    • Sell your Mobile to Carousell (MY)
  • Selling preferences
    • Setting default delivery configuration for your ‘Buy’ button listings
    • [Hong Kong] Delivery fee calculation
    • [Hong Kong] How can I set delivery/order promo codes for buyers?
    • [Hong Kong] Free Smart Bumps for listings in selected category - Terms & Conditions
    • [Hong Kong] Categories you can list in with the ‘Buy’ button
    • [Singapore] My Sales page on desktop web
    See all 16 articles
  • Certified sellers guide(Singapore)
    • Certified Electronics sellers FAQ guide
    • Certified sellers guide to return and refund
    • Certified Electronics programme for sellers
    • [Singapore] Seller withdrawal timeline for Certified transactions
  • Others
    • [Singapore] Luxury Bags & Wallets Certified Partner Programme
    • Carousell Ltd. l Tax ID: 43815440 [Taiwan]
    • Request Carousell sellers to disclose the business name and tax ID on your personal page [Taiwan]
    • Can I sell my items internationally?
  See all 14 sections
• 

  Buying

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  • Becoming an expert buyer
    • Expert Search Tips
    • For You: Explore a feed, curated just For You!
    • Best Match: Get better and relevant search results with our new search algorithm
    • What is Saved Search?
    • How do I buy on Carousell?
    • What is “You May Also Like” ?
    See all 12 articles
  • Carousell Groups
    • Removal of Carousell Groups
  • Buyer Protection (Singapore)
    • [Singapore] Carousell official delivery partnership with Ninja Van for parcel drop-off & doorstep delivery
    • [Singapore] Step-by-step guide on how to buy using Buyer Protection
    • [Singapore] What are the accepted payment methods?
    • [Singapore] Buyer Protection for Event, Local attractions & Transport tickets
    • [Singapore] Pay with Atome BNPL!
    • [Singapore] Carousell Official Delivery partnership with J&T for pick-ups
    See all 7 articles
  • Certified (Malaysia)
    • [Malaysia]What is a Certified Mobile device?
    • [Malaysia] Promo Codes for Certified Phones
    • [Malaysia] Returns and Warranty for Certified Mobile
  • Certified (Singapore)
    • Carousell iPhone Store
    • Certified Mobile
    • Certified Luxury (Bags & Wallets)
    • [Singapore] Promo Codes for Certified Phones/Certified Luxury
    • [Singapore] What is the Warranty Fee for Certified Mobile?
  See all 5 sections
• 

  Payments, shipping & post-purchase support

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  • Returns and refunds (Singapore)
    • [Singapore] How do I raise a return/refund request?
    • [Singapore] What happens when a refund/return request is raised?
    • [Singapore] Buyer Protection and Certified Refund Policy
    • [Singapore] Overview of Carousell’s dispute handling process
    • [Singapore] Step-by-step for buyers on how to proceed with a full refund with returns
    • [Singapore] Step-by-step for sellers after a full refund with returns decision has been ruled
    See all 7 articles
  • Returns and refunds (Malaysia)
    • [Malaysia] How do I raise a return/refund request?
    • [Malaysia] What happens when a return request is raised?
    • [Malaysia] Step-by-step for buyers on how to proceed with a full refund with returns
    • [Malaysia] Step-by-step for sellers after a full refund with returns decision has been ruled
    • [Malaysia] Buyer Protection and Certified Refund Policy
    • [Malaysia] Buyer Protection Dispute Handling and Returns
  • Buyer Protection (Singapore)
    • [Singapore] What is Buyer Protection?
    • [Singapore] What does Buyer Protection cover?
    • [Singapore] How to stay updated with your Carousell orders
    • [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
    • [Singapore] How do I ship my items?
    • [Singapore] My payment failed, what should I do?
    See all 36 articles
  • Buyer Protection (Malaysia)
    • Cheaper PosLaju shipping rates on Carousell
      • [Malaysia] Shipping: How to ship with PosLaju on Carousell?
      • [Malaysia] Shipping: How do I pack my item properly?
      • [Malaysia] Shipping: How to drop off my item with PosLaju?
      • [Malaysia] Shipping: How do I track the shipping status?
      • [Malaysia] Shipping: What should I do if my buyer selected PosLaju delivery but I delivered the item using a different courier?
      See all 13 articles
    See all 1 sections
    • [Malaysia] What is Buyer Protection?
    • [Malaysia] What does Buyer Protection cover?
    • [Malaysia] Step-by-step guide on how to buy using Buyer Protection
    • [Malaysia] Step-by-step guide on how to sell using Buyer Protection
    • [Malaysia] What are the accepted payment methods?
    • [Malaysia] My payment failed, what should I do?
    See all 35 articles
  • Buyer Protection (Hong Kong)
    • [Hong Kong] What is Buyer Protection?
    • [Hong Kong] What does Buyer Protection cover?
    • [Hong Kong] Step-by-step guide for sellers to sell with Buyer Protection
    • [Hong Kong] How to ship with Carousell Official Delivery?
    • [Hong Kong] Delivery fee for Carousell Official Delivery
    • [Hong Kong] Insurance coverage for Carousell Official Delivery
    See all 24 articles
  • 7-ELEVEN Convenience Store Cash on Delivery (Taiwan)
    • [Taiwan] 7-ELEVEN Cash on Delivery Buyer Process with Screenshot Guidance
    • [Taiwan] 7-ELEVEN Cash on Delivery Seller Process with Screenshot Guidance
    • [Taiwan] What is 7-ELEVEN Cash on Delivery and how does it work?
    • [Taiwan] How can I buy with 7-ELEVEN Convenience Store Cash on Delivery?
    • [Taiwan] How do I sell my items with 7-ELEVEN Convenience Store Cash on Delivery?
    • [Taiwan] How can I report a 7-ELEVEN Convenience Store Cash on Delivery dispute?
    See all 16 articles
  See all 6 sections
• 

  Marketplace rules

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  • Guidelines
    • Listing rules
    • What is prohibited content on Carousell
    • What are Duplicate Listings?
    • Carousell Chat Guidelines
    • Community Guidelines
    • List of Prohibited Products
    See all 21 articles
  • Policies
    • Terms of Service
    • Terms of Service (Malaysia)
    • Terms of Service (Taiwan)
    • Terms of Service (Hong Kong)
    • [Singapore] Safety policy
    • Privacy Policy
    See all 44 articles
  See all 2 sections
• 

  Troubleshooting

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  • General
    • Carousell Group Bug Bounty Program
    • How to check if my IP address is blocked by Carousell
    • Encountering issues? Try these steps first
  • Android
    • What to do if your Carousell app has been crashing since 23 March 2021
    • I'm unable to update my Carousell app on Android
    • I’m not receiving Push Notifications (Android)
  • iOS
    • Why can't I update my app on iOS12?
    • I’m not receiving Push Notifications (iOS)
    • I’m unable to locate "Push Notifications" settings on Carousell
    • Carousell on my iPad is not on full screen
  • Web
    • I'm seeing an "Access Denied" or "Error 1006" page
    • I'm seeing "Mobile number does not match the IP address" when I'm trying to sign-up
  See all 4 sections
• 

  Carousell support

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  • Support inbox
    • What is Support Inbox and how can I use it?
  • Contact support
    • How do I contact the Support Team?
  • Filing a report
    • How can I report a user/listing?
    • How can I report a dispute with my transaction?
    • How can I report infringement of my rights?
  See all 3 sections