Topics

• 

  Getting Started

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  • Signing Up
    • Can I have more than one Carousell account?
    • Seniors Go Digital: Buy and Sell on Carousell
    • How do I sign up for a Carousell account?
    • Is Carousell available in my country?
  • Tips for Buying and Selling
    • Phishing or suspicious emails claiming to be from Carousell
    • How to deal safely on Carousell
    • How do I buy on Carousell?
    • How do I sell on Carousell?
    • As a Buyer
    • As a Seller
    See all 8 articles
  See all 2 sections
• 

  My Account

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  • Verifying my Account
    • Verifying my mobile phone number
    • I'm unable to receive or use the login verification code
    • I did not receive the mobile verification code
    • How do I verify my email address?
    • I did not receive the verification email
    • What is a Verified Badge? (Singapore only)
    See all 7 articles
  • Account Status
    • Why is my account restricted or suspended?
    • How do I login to my Carousell account?
    • How do I logout of my Carousell account?
    • How do I deactivate or reactivate my Carousell account?
    • Will my account be deactivated due to inactivity?
  • Editing my Profile
    • User Profile Guidelines and Username Policy
    • How do I change my username?
    • How do I change my registered email address?
    • How do I reset my password?
    • How do I change my Profile Picture?
    • How do I change my country location?
  • Notification Settings
    • How do I manage my push and email notifications?
    • I’m still not receiving push notifications
    • I’m still not receiving email notifications
  See all 4 sections
• 

  Selling

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  • General Listing Quota
    • [Singapore] New listing policy: Introduction to general quota of 30 active listings
    • [Singapore] What are listing insertions?
  • My Listings
    • We’re improving our categories!
    • [Singapore] Listing Fees and Quotas for Property, Autos, Jobs and Services
    • [Hong Kong] Listing Fees and Quotas for Property, Autos, Jobs and Services
    • [Philippines] Listing Fees and Quotas
    • How do I get a strikethrough on my marked-down listing prices?
    • Why can't I list/edit my listing?
    See all 17 articles
  • Seller Tools
    • What are Carousell Coins?
    • Do Carousell Coins expire? 
    • What is Spotlight?
    • Paying for your Spotlight campaigns
    • What is Bump?
    • What is Customise Bumps?
    See all 19 articles
  • CarouBiz (Singapore)
    • [Singapore] What is CarouBiz (Carousell For Business)?
    • [Singapore] CarouBiz: Subscriptions, Billings & Payments
    • [Singapore] What are the CarouBiz tools and how do I use them?
    • [Singapore] CarouBiz tools: Video Listings
    • [Singapore] CarouBiz tools: Custom Collections
    • [Singapore] CarouBiz tools: Profile Cover Photo
    See all 9 articles
  • CarouBiz (Hong Kong)
    • [Hong Kong] What is CarouBiz (Carousell For Business)?
    • [Hong Kong] What are the CarouBiz tools and how do I use them?
    • [Hong Kong] CarouBiz tools: Video Listings
    • [Hong Kong] CarouBiz tools: Custom Collections
    • [Hong Kong] CarouBiz tools: Profile Cover Photo
    • [Hong Kong] CarouBiz tools: Premium Seller Badge
    See all 8 articles
  • CarouBiz (Philippines)
    • [Philippines] What is CarouBiz (Carousell for Business)?
    • [Philippines] CarouBiz Billings & Payments
    • [Philippines] Cancelling your CarouBiz subscription
    • [Philippines] What are the CarouBiz tools and how do I use them?
    • [Philippines] CarouBiz tools: Video Listings
    • [Philippines] CarouBiz tools: Custom Collections
    See all 10 articles
  • CarouBiz (Malaysia)
    • [Malaysia] What is CarouBiz (Carousell for Business)?
  • Carousell Rental+ for landlords (Singapore)
    • [Singapore] Rental+ for landlords
  • Others
    • [Singapore] How do I sell under Certified Phone Program?
    • [Singapore] Buy Now Pay Later
    • Can I accept multiple offers?
    • Can I post my item in more than one category?
    • Can I sell my items internationally?
    • How can I get featured/recommended on Carousell?
  See all 9 sections
• 

  Buying

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  • Features
    • Slashed Prices: Find the best deals on Carousell
    • Best Match: Get better and relevant search results with our new search algorithm
    • What is Saved Search?
    • What is “You May Also Like” ?
    • New "Recommended For You" section on the Home Screen
    • How do I keep track of my favourite listings?
    See all 9 articles
  • Carousell Groups
    • What are Carousell Groups?
    • What is Carousell Groups Discussion?
    • How do I join a Group?
    • How do I leave a group?
    • Why can't I join a Group?
    • How do I add listings to a Group?
    See all 9 articles
  • Certified Electronics Program (Singapore)
    • [Singapore] What is a Certified phone?
    • [Singapore] 5-step Certification on Certified Phones
    • [Singapore] Condition Rating on Certified Phones
    • [Singapore] Warranty and Return for Certified Phones
    • [Singapore] Certified Electronics Warranty and Return - Terms and Conditions
  • Carousell Rental+ for tenants (Singapore)
    • [Singapore] Rental+ for tenants
  See all 4 sections
• 

  Payments & Transactions

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  • Chatting
    • How do I chat with other Carousellers?
    • How do I block a user?
    • How do I delete chat messages or delete/archive conversations?
    • What is Response Rate?
    • What can I do if the user I'm chatting with is under review or restricted?
    • What can I do if the other party's account is suspended?
  • Ratings & Reviews
    • Carousell's Review Policy
    • How do I leave a review for a buyer or seller?
    • Adding photos to your reviews
  • Carousell Protection (Singapore)
    • [Singapore] What is the Carousell Warranty Fee for Certified phones?
    • [Singapore] Enabling DBS PayLah! Express Checkout for Carousell Protection deals
    • [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
    • [Singapore] My payment failed, what should I do?
    • [Singapore] How to enable custom delivery options
    • [Singapore] Extension of delivery for Carousell Protection orders
    See all 35 articles
  • Carousell Protection (Malaysia)
    • Cheaper PosLaju shipping rates on Carousell
      • [Malaysia] Shipping: What should I do if my buyer selected PosLaju delivery but I delivered the item using a different courier?
      • [Malaysia] Shipping: How to ship with PosLaju on Carousell?
      • [Malaysia] Shipping: What is a shipping fee difference in my Balance?
      • [Malaysia] Shipping: How to drop off my item with PosLaju?
      • [Malaysia] Shipping: How do I track the shipping status?
      See all 18 articles
    See all 1 sections
    • [Malaysia] My order is cancelled, how do I get my money back? How long does it take to get a refund?
    • [Malaysia] How do I edit my tracking number after initiating delivery?
    • [Malaysia] Why are there two different amounts of money credited to my bank account?
    • [Malaysia] My payment failed, what should I do?
    • [Malaysia] Carousell Protection with GrabPay
    • [Malaysia] Extension of delivery for Carousell Protection orders
    See all 32 articles
  • 7-Eleven Convenience Store Cash on Delivery (Taiwan)
    • Introduction to 7-Eleven Convenience Store Cash on Delivery
      • [Taiwan] What is 7-Eleven Cash on Delivery and how does it work?
      • [Taiwan] How can I report a 7-Eleven Convenience Store Cash on Delivery dispute?
    • 7-Eleven Convenience Store Cash on Delivery for Sellers
      • [Taiwan] 7-Eleven Cash on Delivery Seller Process with Screenshot Guidance
      • [Taiwan] What is Seller Transaction Fee?
      • [Taiwan] Invoice related issues
      • [Taiwan] How do I send item from 7-Eleven?
      • [Taiwan] How do I sell my items with 7-Eleven Convenience Store Cash on Delivery?
    • 7-Eleven Convenience Store Cash on Delivery for Buyers
      • [Taiwan] 7-Eleven Cash on Delivery Buyer Process with Screenshot Guidance
      • [Taiwan] How does the shipping process work with 7-Eleven?
      • [Taiwan] How can I buy with 7-Eleven Convenience Store Cash on Delivery?
      • [Taiwan] How do I use promo codes for 7-Eleven Cash on Delivery orders?
    • Balance and transfer to bank account
      • [Taiwan] How long is the transfer to bank account process?
      • [Taiwan] What’s Balance?
      • [Taiwan] How can I receive the payment?
    See all 4 sections
  • Contactless delivery promotions
    • [Philippines] Contactless delivery service providers  
  See all 6 sections
• 

  Marketplace Guidelines

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  • Guidelines
    • COVID-19: Keeping our community safe on Carousell
    • COVID-19: Phase 3 (Heightened Alert) measures on Carousell [Singapore]
    • Community Guidelines
    • Listing Rules
    • The right category for your Services
    • What are Duplicate Listings?
    See all 16 articles
  • Policies
    • [Singapore] Master terms and conditions for Rental +
    • Carousell's Counterfeit Policy
    • CarouBiz - Terms & Conditions
    • [Singapore] What's changing in Carousell's account policy?
    • [Singapore] Standard Terms of Service - Certified Electronics Program
    • [Singapore] Terms and Conditions – Certified Mobile Incentives Program
    See all 27 articles
  See all 2 sections
• 

  Troubleshooting

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  • General
    • How to check if my IP address is blocked by Carousell
    • Encountering issues? Try these steps first
  • Android
    • What to do if your Carousell app has been crashing since 23 March 2021
    • I'm unable to update my Carousell app on Android
    • I’m not receiving Push Notifications (Android)
  • iOS
    • Why can't I update my app on iOS9?
    • I’m not receiving Push Notifications (iOS)
    • I’m unable to locate "Push Notifications" settings on Carousell
    • Carousell on my iPad is not on full screen
  • Web
    • I'm seeing an "Access Denied" or "Error 1006" page
    • I'm seeing "Mobile number does not match the IP address" when I'm trying to sign-up
  See all 4 sections
• 

  Carousell Support

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  • Reporting
    • How do I contact the Support Team?
    • What is Support Inbox and how can I use it?
    • How can I report a dispute with my transaction?
    • How can I report a user/listing?
    • How can I report infringement of my rights?
  See all 1 sections