Hello!
How can we help you?
Topics
-
Guard against scams and phishing
Go back-
Spotting and avoiding scams
- Stay Scam-Safe: Beware of Fake Ad Verifications on Carousell
- What You Need to Know About Gadget Scams
- What You Need to Know About the Buyer Protection Scam
- What You Need to Know About the Gadget Enabler Scam
- Fake Carousell Customer Service spotted on Online Platform
- Fake Job Scam spotted on Online Platform See all 15 articles
-
Scam advisories
- [Singapore] Police advisory on phishing scams involving fake buyers
- Local Trends And Safety Advisories [Singapore]
- Local Trends and Safety Advisories [Hong Kong]
- Local Trends and Safety Advisories [Taiwan]
- Local Trends and Safety Advisories [Malaysia]
- Local Trends and Safety Advisories [The Philippines]
- Carousell's efforts in keeping the marketplace safe
-
Spotting and avoiding scams
-
Chats, ratings and reviews
Go back -
My account
Go back -
Selling
Go back-
CarouBiz (Singapore)
- [Singapore] CarouBiz: Moving subscriptions from App to Web
- [Singapore] What is CarouBiz (Carousell For Business)?
- [Singapore] CarouBiz: Subscriptions, Billings & Payments
- [Singapore] What are the CarouBiz tools and how do I use them?
- [Singapore] CarouBiz tools: Video Listings
- [Singapore] CarouBiz tools: Custom Collections See all 12 articles
-
CarouBiz (Hong Kong)
- [Hong Kong] CarouBiz: Moving subscriptions from App to Web
- [Hong Kong] What is CarouBiz (Carousell For Business)?
- [Hong Kong] What are the CarouBiz tools and how do I use them?
- [Hong Kong] CarouBiz tools: Video Listings
- [Hong Kong] CarouBiz tools: Custom Collections
- [Hong Kong] CarouBiz tools: Profile Cover Photo See all 9 articles
-
CarouBiz (Malaysia)
- [Malaysia] What is CarouBiz (Carousell for Business)?
- [Malaysia] CarouBiz tools: Video Listings
- [Malaysia] CarouBiz tools: Custom Collections
- [Malaysia] CarouBiz tools: Profile Cover Photo
- [Malaysia] CarouBiz tools: Quick Reply and Auto Reply
- [Malaysia] CarouBiz tools: 30-day and hourly listing insights
-
CarouBiz (Philippines)
- [Philippines] CarouBiz tools: 30-day and hourly listing insights
- [Philippines] What is CarouBiz (Carousell for Business)?
- [Philippines] CarouBiz Billings & Payments
- [Philippines] Cancelling your CarouBiz subscription
- [Philippines] What are the CarouBiz tools and how do I use them?
- [Philippines] CarouBiz tools: Video Listings See all 11 articles
-
CarouBiz (Taiwan)
- [Taiwan] CarouBiz: Subscriptions, Billings & Payments
- [Taiwan] What are the CarouBiz tools and how do I use them?
- [Taiwan] CarouBiz tools: Video Listings
- [Taiwan] CarouBiz tools: Custom Collections
- [Taiwan] CarouBiz tools: Profile Cover Photo
- [Taiwan] CarouBiz tools: Quick Reply and Auto Reply See all 8 articles
- Seller tools: Bumps, Spotlight and more
- Reply Quota for Sellers
-
Listing Quota
- [Philippines] Category-based listing quota for selected categories
- What is Listing Quota
- [Singapore] Category-based listing quota for all categories
- [Hong Kong] Category-based quota for all categories
- [Malaysia] Category-based listing quota for selected goods categories
- [Hong Kong] Listing Quotas and Fees for Autos, Property & Services See all 9 articles
- Listing management
- Sell to Carousell (Singapore)
- Sell to Carousell (Malaysia)
-
Selling preferences
- Setting default delivery configuration for your ‘Buy’ button listings
- [Hong Kong] Delivery fee calculation
- [Hong Kong] How can I set delivery/order promo codes for buyers?
- [Hong Kong] Free Smart Bumps for listings in selected category - Terms & Conditions
- [Hong Kong] Categories you can list in with the ‘Buy’ button
- [Singapore] My Sales page on desktop web See all 16 articles
- Certified sellers guide(Singapore)
- Others
-
CarouBiz (Singapore)
-
Buying
Go back- Becoming an expert buyer
- Carousell Groups
-
Buyer Protection (Singapore)
- [Singapore] Carousell official delivery partnership with Ninja Van for parcel drop-off & doorstep delivery
- [Singapore] Step-by-step guide on how to buy using Buyer Protection
- [Singapore] What are the accepted payment methods?
- [Singapore] Buyer Protection for Event, Local attractions & Transport tickets
- [Singapore] Pay with Atome BNPL!
- [Singapore] Carousell Official Delivery partnership with J&T for pick-ups See all 7 articles
- Certified (Malaysia)
- Certified (Singapore)
-
Payments, shipping & post-purchase support
Go back-
Returns and refunds (Singapore)
- [Singapore] How do I raise a return/refund request?
- [Singapore] What happens when a refund/return request is raised?
- [Singapore] Buyer Protection and Certified Refund Policy
- [Singapore] Overview of Carousell’s dispute handling process
- [Singapore] Step-by-step for buyers on how to proceed with a full refund with returns
- [Singapore] Step-by-step for sellers after a full refund with returns decision has been ruled See all 7 articles
-
Returns and refunds (Malaysia)
- [Malaysia] How do I raise a return/refund request?
- [Malaysia] What happens when a return request is raised?
- [Malaysia] Step-by-step for buyers on how to proceed with a full refund with returns
- [Malaysia] Step-by-step for sellers after a full refund with returns decision has been ruled
- [Malaysia] Buyer Protection and Certified Refund Policy
- [Malaysia] Buyer Protection Dispute Handling and Returns
-
Buyer Protection (Singapore)
- [Singapore] What is Buyer Protection?
- [Singapore] What does Buyer Protection cover?
- [Singapore] How to stay updated with your Carousell orders
- [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
- [Singapore] How do I ship my items?
- [Singapore] My payment failed, what should I do? See all 37 articles
-
Buyer Protection (Malaysia)
-
Cheaper PosLaju shipping rates on Carousell
- [Malaysia] Shipping: How to ship with PosLaju on Carousell?
- [Malaysia] Shipping: How do I pack my item properly?
- [Malaysia] Shipping: How to drop off my item with PosLaju?
- [Malaysia] Shipping: How do I track the shipping status?
- [Malaysia] Shipping: What should I do if my buyer selected PosLaju delivery but I delivered the item using a different courier? See all 13 articles
- [Malaysia] What is Buyer Protection?
- [Malaysia] What does Buyer Protection cover?
- [Malaysia] Step-by-step guide on how to buy using Buyer Protection
- [Malaysia] Step-by-step guide on how to sell using Buyer Protection
- [Malaysia] What are the accepted payment methods?
- [Malaysia] My payment failed, what should I do? See all 35 articles
-
Cheaper PosLaju shipping rates on Carousell
-
Buyer Protection (Hong Kong)
- [Hong Kong] What is Buyer Protection?
- [Hong Kong] What does Buyer Protection cover?
- [Hong Kong] Step-by-step guide for sellers to sell with Buyer Protection
- [Hong Kong] How to ship with Carousell Official Delivery?
- [Hong Kong] Delivery fee for Carousell Official Delivery
- [Hong Kong] Insurance coverage for Carousell Official Delivery See all 25 articles
-
7-ELEVEN Convenience Store Cash on Delivery (Taiwan)
- [Taiwan] 7-ELEVEN Cash on Delivery Buyer Process with Screenshot Guidance
- [Taiwan] 7-ELEVEN Cash on Delivery Seller Process with Screenshot Guidance
- [Taiwan] What is 7-ELEVEN Cash on Delivery and how does it work?
- [Taiwan] How can I buy with 7-ELEVEN Convenience Store Cash on Delivery?
- [Taiwan] How do I sell my items with 7-ELEVEN Convenience Store Cash on Delivery?
- [Taiwan] How can I report a 7-ELEVEN Convenience Store Cash on Delivery dispute? See all 16 articles
-
Returns and refunds (Singapore)
-
Marketplace rules
Go back -
Troubleshooting
Go back -
Carousell support
Go back
Popular Questions
- Stay Scam-Safe: Beware of Fake Ad Verifications on Carousell
- What can I do if the other party's account is suspended?
- Can I have more than one Carousell account?
- Verifying my mobile phone number
- [Singapore] Carousell official delivery partnership with Ninja Van for parcel drop-off & doorstep delivery
- Listing rules
- How do I contact the Support Team?
Announcements
-
Stay tuned for new features, fixes, and other important announcements!