Understanding User Badges and Indicators in Chat: A Guide to User Profiles
At Carousell, we are dedicated to protecting our users and ensuring a safe marketplace experience. When starting a new chat with other buyers or sellers, you may notice various user profiles and indicators. These badges provide valuable insights into the credibility and reliability of the user. We hope that this information helps boost your confidence as you shop and sell in our marketplace!
1. What do the different user profiles mean?
| User Profile | Who is that? | What does this mean for you? |
|
New User |
Someone who just joined and hasn’t had much activity in our marketplace. | While new users are still building their reputation, it is best to proceed with caution. Avoid sharing private information like emails / phone numbers. We highly encourage that you buy or sell using the ‘Buy’ Button to ensure a safe transaction. |
|
Not Verified |
A user who hasn’t completed phone verification | |
|
Verified User
|
A user who has confirmed their identity through ID verification. | Refer to the user’s reviews to get a better understanding of the historical transactions from this user. We continue to encourage you to buy or sell using the ‘Buy’ Button and avoid sharing private information like emails / phone numbers. |
|
Verified Business |
A business account that has completed identity verification. | |
|
Certified Partner |
A trusted third-party seller approved by us. You may refer to our Certified program for more details. |
Shop with peace of mind! Rest assured that you will be buying authentic products and services from these sellers. |
|
Preferred Merchant |
A top-rated seller that has outstanding performance within a specific category. You may visit this article to find out more. | |
|
Carousell Official |
These accounts are managed directly by Carousell or brand owners and authorized distributors. Some examples - Refash, Carousell Mobile, Carousell Luxury, Carousell Cars, Decathlon |
2. Why should I care about user profile?
Knowing a user’s type helps you decide if you can trust them before buying or selling.
3. Can a user's type change over time?
Yes, a user's profile can update as they verify their account or engage more on the platform. For example, a 'New User' can become a regular user once they’ve had a successful transaction or there is regular activity on the platform for a period of time.
4. What should I do if I’m unsure about a user profile?
If you’re unsure about a user profile, check their reviews, ask questions in chat, and use your best judgment. You can also report any suspicious activity to us by following this process.
5. Why do some users have a badge while others don’t?
Badges are given to users who have completed verification processes or are recognized as trusted sellers, businesses, or official brands.
6. Can I become a 'Certified Partner' or 'Preferred Seller'?
Becoming a 'Certified Partner' or 'Preferred Seller' typically involves meeting certain criteria and being part of special programs. If you’re interested, you can contact us for more information.