How can I report a user/listing?

See something against our Community Guidelines or Chat Guidelines? Report it to us! Be the eyes and ears of our community to keep our platform a safe and pleasant marketplace for all.

To help us review your report more efficiently, please file a report to us via the app/web if it is regarding:

• Phishing Scammer (This user is pretending to be a trusted organisation or person, trying to trick you into providing personal information through links or emails.)
• Listings in the wrong category
• Duplicate posts
• Prohibited items
• Counterfeits
• Listings containing irrelevant keywords
• Offensive content
• Suspicious activity 

Reports are kept anonymous unless a direct follow-up from the reported is required.

After our moderators have reviewed your submitted report on a user/listing, you'll receive a message in your Support Inbox. 

Carousell app

To report a user via the app

• Via chat
  1. Enter the chat you have with user
  2. Tap on '•••' at the top right-hand corner of the chat page
  3. Select "Report User" in the revealed menu
  4. Select the appropriate reason for reporting

• Via user profile
  1. Go to the profile of the user you want to report
  2. Tap on '•••' at the top right-hand corner of the user's profile
  3. Select "Report User" in the revealed menu
  4. Select the appropriate reason for reporting

To report a listing via the app

• Via browse view
  
  1. Tap on '•••' on the listing 
  2. Select "Report Listing" in the revealed menu
  3. Select the appropriate reason for reporting

• Via listing view
  1. Tap on '•••' at the top right-hand corner of the listing view
  2. Select "Report Listing" in the revealed menu
  3. Select the appropriate reason for reporting

Carousell Web

To report a user on the web

• Via chat
  1. Enter the chat you have with the user
  2. Select '•••' at the top right-hand corner of the chat view
  3. Select "Report User" in the revealed menu
  4. Select the appropriate reason for reporting

• Via user profile
  1. Go to the profile of the user you want to report
  2. Tap on '•••' at the top right-hand corner of the user's profile
  3. Select "Report User" in the revealed menu
  4. Select the appropriate reason for reporting

To report a listing on the web

• Via browse view
  
  1. Tap on '•••' on the listing 
  2. Select "Report Listing" in the revealed menu
  3. Select the appropriate reason for reporting

• Via listing view
  1. Tap on '•••' at the top right-hand corner of the listing view
  2. Select "Report Listing" in the revealed menu
  3. Select the appropriate reason for reporting

If your report is relating to a transaction made with another Carouseller, contact our team here.