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  1. Carousell Help Centre
  2. Chats, ratings and reviews
  3. Chats

Chats

  • What can I do if the other party's account is suspended?
  • [23 April 2025] Updates to Carousell’s Chat history retention policy
  • Understanding User Badges and Indicators in Chat: A Guide to User Profiles
  • What is "Rate chat"?
  • How do I chat with other Carousellers?
  • How do I block a user?
  • How do I delete chat messages or delete/archive conversations?
  • What is Response Rate?
  • What can I do if the user I'm chatting with is under review or restricted?

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  • 6AM - 12AM, Monday to Sunday
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