How do I delete chat messages or delete/archive conversations?
Deleting Chat Messages
Made a mistake in your chat message or sent it to the wrong person? You may delete chat messages on the Mobile App.
- Tap and hold on to the chat bubble
- Select 'Delete message' and your message will be deleted for both parties!
Deleting/Archiving Chat Conversations
Chat delete permanently removes your chat from either your inbox or archived folder.
Deleting a chat is permanent and once deleted, they cannot be retrieved until a new message is received from the other Carouseller. If the chat has been deleted by both users, the chat will no longer be retrievable - so think twice before you delete a chat!
We encourage you to archive chats first and only delete a chat when you are 100% certain that you don't need it anymore, and when you're certain you will not be dealing with the Carouseller again in future.
Mobile app
iOS
To delete/archive a chat from inbox view, swipe left on the chat you would like to delete from your inbox and select “Delete” or "Archive".
To delete/archive a chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Delete” or "Archive".
Android
To delete/archive a chat from inbox view, tap and hold on the chat you would like to delete and a bin icon should appear on the top bar for you to tap on.
To delete/archive a chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Delete Chat” or "Archive Chat".
Carousell Web*
To delete/archive a chat from inbox view, check the leftmost box and a “Delete” or "Archive" option will appear at the top.
To delete/archive a chat from chat view, select on the dropdown arrow at top of the chat and it should reveal an option for you to "Delete" or "Archive"
Can I restore deleted chats to my inbox?
A deleted chat cannot be reinstated unless the Carouseller you're chatting with on the same listing drops you a new chat message. If the chat has been deleted by both users, the chat will no longer be retrievable.
We're really sorry but we encourage all our Carousellers to keep a record of their transactions in Chats and therefore, we advise archiving chats first and only delete a chat when you are 100% certain that you don't need it anymore!
However, if you're buying an item and you've accidentally deleted your chat with the seller, to reinstate your previous chat conversation, simply go to the listing in which your chat was on and hit "Chat"!
Can I restore archived chats to my inbox?
There are currently two ways an archived chat can make its way back to your inbox: automatic and manual restoration!
For automatic restoration of archived chats, archived chats move back to your inbox when you receive a new message from that chat.
For manual restoration of archived chats, search for your platform below to find out how it works:
Mobile app
iOS
Firstly, access your archived chat by selecting on “Archived” in your inbox.
Following that, swipe left on the chat you would like to restore to your inbox, select the “more” icon and then "Move to Inbox".
To restore an archived chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Move to Inbox”.
Android
Select “Archived” in your inbox to access your archived chats.
Following that, tap and hold on the chat you would like to restore and a folder icon should appear on the top bar for you to tap on.
To restore an archived chat from chat view, select the “more” icon at the top right hand corner of the chat and then “Move to Inbox”.
Carousell Web*
- Select “archived chats” in you inbox to access your archived chats.
- Check the box to the left of the chats that you would like to archive and a “Move to Inbox” option should appear on the top left hand corner of your inbox
- To restore an archived chat from chat view, select “Move to Inbox” at the top right hand corner of the chat.
The chat is now restored and will be positioned according to the time the last message was exchanged.
*Some icon arrangements may differ on mobile browser view