[Malaysia] Sell your Mobile to Carousell
Please note that this feature is only available for users who have set their location to Kuala Lumpur and Selangor for now. Our team is working hard to bring this feature to other regions as well so stay tuned!
Doorstep pick up, instant cash out for Carousellers when you sell your mobile phones directly to Carousell. Made possible with Laku6, a subsidiary of Carousell.
How does Sell to Carousell work?
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Get an Indicative Quote:
Enter details about your phone’s brand, model, and condition to receive an initial price quote. Most information can be found in your phone’s “About” page.
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Schedule a Pickup:
If satisfied with the quote, schedule a doorstep pickup within the next 5 days.
Note: The final offer might differ from the initial quote after assessment. You can accept or reject the final offer.
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Doorstep Diagnostic Test:
At pickup, a full diagnostic test will be conducted. If you agree with the final quote, you’ll receive instant payment, and the phone will be factory reset.
Make sure to back up your data beforehand!
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Accepted Devices:
Most models from major brands like Apple, Samsung, Huawei, Oppo, Xiaomi, OnePlus, and Vivo are accepted. If your model isn’t listed, it’s not accepted. The phone must be able to switch on and have the Carousell app installed.
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Get Started:
Tap ‘Sell’ on the Carousell App/Web, then tap on "Mobile" to sell your phone to Carousell.
What if I disagree with the phone assessment your app gives me?
There is no obligation for you to accept our quote. If you are dissatisfied with the quote offered , you may choose to list it on the marketplace instead.
Is it guaranteed that I receive the indicative quote amount?
At the point of device pick-up, the agent will assess the condition of the phone to confirm that it is as declared. If the condition of the phone is deemed to be lower than what was declared, the final quote offered in person may be lower than the initial offer quoted. If you’re not satisfied with the final quote, there is no obligation to accept the quote.
What if I change my mind about selling the phone to Carousell?
You can change your mind at any point before the final offer is accepted in person.
Doorstep Cashout
How does doorstep cashout work?
- Upon submitting the Sell to Carousell form, an email will be sent to you with the summarised booking details
- Our customer service representative will call or WhatsApp you to confirm the details and your preferred pick-up time slot
- A confirmation email will be sent to you with scheduled pick-up date and time.
- A tech agent will go to your place at the scheduled date and time to do a final inspection of the phone and confirm the final offer.
- If the offer is accepted, the money will be transferred to you on the spot via DuitNow.
Can I change my DuitNow Number after booking?
For verification purposes, our tech agent can only DuitNow the number submitted in the form. Please ensure your DuitNow number is accurate before submitting your booking. Should you need to make any changes, you will be required to cancel the existing booking and you will have to re-submit the form again with the updated DuitNow number.