[Taiwan] How can I report a 7-ELEVEN Convenience Store Cash on Delivery dispute?
If the item you purchased is shipped by our "7-ELEVEN Convenience Store Cash on Delivery" service and there is a problem with the item after picking it up at the store, contact Carousell with the registered email address of your Carousell account within 24 hours of collecting the item so that we can help you out. For more details, you may refer to section 8 of the "Terms and Conditions of the Third-Party Payment Services".
Please provide us the following informations:
Your username
The other party's username
The title of the listing involved
Description of incident
Relevant photos as supporting evidence (chat records of the disputed part, comparison pictures of the listed item and the actual item received, etc.)
At the same time, we also advise getting in touch with the seller as soon as possible to inform him/her of any concerns you have with your purchase. We will do our best to contact the seller to handle it. If you want to return/refund, we also recommend that buyers list the item they want to return on the platform, ask the seller to place an order to buy the item back and ship it out via our "7-ELEVEN Convenience Store Cash on Delivery" service. After the seller takes back the item, the original buyer will receive the money through the Carousell Balance. Please note that we will charge a transaction fee for the order. At the same time, you may also try to negotiate other mutually agreed delivery and refund methods with the seller. Thank you for your cooperation.