[Malaysia] Shipping: What if my parcel gets lost?

For shipping with Carousell Official Delivery:

1. Raise a dispute in the chat by tapping on 'Return/Refund'

2. Reach out to Carousell Support Team and attach photos of the condition or parcel before delivery

3. Carousell will get in touch with you and keep you updated via email

The maximum compensation for Carousell Official Delivery * is RM300 or the value of the item (whichever is lower)*.  

For shipping with Custom Courier:

1. Buyer to 'Return/Refund' on Carousell app

2. Buyer and seller to liaise via Carousell chat and work with the courier chosen to resolve the matter

3. For issues not resolved within 7 days, it'll be escalated to the Carousell team automatically and we'll step in to assist

Compensation* for the lost parcel will be dependent on the courier provider.
 

*Sellers are advised to opt for service providers (insurance coverage) that are able to insure the value of the item that is being shipped.