[Malaysia] What are the fees charged to buyers?
If you pay through Carousell, we aim to provide you with a safe and secure buying experience. To be able to do so, we charge a platform fee to buyers to hold your payment until you receive your purchase, in the promised condition as listed.
As of 21 June 2024, the platform fee is as follows:
| Computers & Tech Photography Sports Equipments TV & Home Appliances |
Beauty & Personal care Everything else Food & Drinks Health & Nutrition Men's Fashion |
Mobiles category* | All other categories | |
| Listing price | ||||
| Below RM10 | RM 2.50 | RM0.50 | RM8 | 5.0% of listing price |
| RM 10 - RM50 | 5.0% of listing price | |||
| RM 50 - RM 160 | 5.0% of listing price | |||
| Below RM160 | ||||
| RM160 and above | 5.0% of listing price | |||
*Mobiles categories include:
- Mobile Phones & Gadgets > Other Gadgets
- Mobile Phones & Gadgets > Mobile & Gadget Accessories
- Mobile Phones & Gadgets > E-Readers
- Mobile Phones & Gadgets > Wearables & Smart Watches
- Mobile Phones & Gadgets > Walkie-Talkie
Example:
Item A (Mobile category): RM100
Item B: (All other categories) RM100
Delivery fee: RM20
Platform fee for item A: RM8
Platform fee for item B: 5% of listing price = RM5
Total amount charged to the buyer: RM233
*This fee may be subjected to changes.
Why is there a platform fee charged?
This fee goes into ensuring safe transactions between Buyers and Sellers, as well as developing and upgrading features on the platform, such as increasing resources for Customer Service and regular platform maintenance.
How do I set up my payment method?
Setting up your payment method is simple and fast. Check out our step-by-step guide for buying with Buyer Protection.
What are the accepted payment methods?
We accept online banking (FPX), GrabPay and local debit and credit cards, including Visa and Master.
Why is there a RM2 charge when I add my credit card?
You will receive an authorisation charge of RM2 from the bank when you link your credit/debit card for good standing. Don't worry, this amount won't actually be charged and will not reflect in your bank statement.