[Malaysia] Buyer Protection Dispute Handling and Returns
Dispute handling
In the meantime, the payment will be held safely by Carousell until the dispute is resolved.
Item is not significantly as described/wrong product
If the claim is found to be valid, a refund or return and refund can be prescribed.
A partial refund can be prescribed if both parties are agreeable.
Incomplete products
Item not received
- For Carousell-supported delivery partners, Carousell will liaise with our delivery partner to get compensation (capped at RM 300) on behalf of the seller.
- For non-integrated logistic partners, seller will have to liaise with courier to get compensation. This compensation value is capped at the courier’s stated compensation amount. Sellers are strongly advised to offer delivery options that provide sufficient compensation coverage of the value of the item.