[Hong Kong] What is CarouBiz (Carousell For Business)? – Carousell Help Centre

Carousell for Business (CarouBiz for short) is a subscription to a suite of premium tools, designed to help grow businesses. These premium tools allow businesses to showcase their products like a virtual showroom, all within their Carousell profile!

What features does CarouBiz subscription plan include?

Package details as of Sep 2024

Note:

Carousell Coins credited upon monthly subscription will expire 3 months (90 days) after they are added to your balance. More details of Carousell Coins can be found here.
Bump discounts will be applied automatically. Final discounted price is shown on purchase page.
5% free Coins with every Coin purchase will be credited to your account immediately after coins are purchased. Free Coins credited will expire 30 days after crediting. The Coins amount is capped based on your subscription plan. Account must be a CarouBiz subscriber at the point of crediting to be eligible for free Coins.
Category reply quota benefit will be automatically allocated to your account upon subscription. With a benefit of 2x multiplier, your initial category reply quota of 10 free quota, doubles to 20.
Goods listing multiplier applies to all categories except Services & Autos. The benefit will be automatically allocated to your account upon subscription. With a benefit of 1.3x multiplier, your initial goods listing quota of 10 free quota will be multiplied to 13 (rounded down to the nearest whole number).

Enjoy discounted and bigger CarouBiz plans on desktop web

Save up to 10% on CarouBiz plans through subscribing on desktop web. If you're currently subscribed to CarouBiz on the app, simply make the switch by following the steps found here.

Once you have subscribed to the discounted CarouBiz plans on the web, the discounted price will apply automatically on each renewal.

How do I subscribe to CarouBiz?

Enjoy up to 5% off CarouBiz plan if you subscribe on web! If you're currently subscribed to CarouBiz plan through the app, simply cancel the subscription from your mobile device. You'll still enjoy the benefits till the end of your subscription period.

Once your subscription ends through App, you'll see the discounted CarouBiz plans available for purchase on desktop web. Upon subscription to the discounted CarouBiz plan on the web, the discounted price will apply automatically on each renewal.

On Web

Tap on the 'CarouBiz' button on your profile page
Select your preferred plan and tap on 'Subscribe now'
You will be prompted by a pop-up to enter your card details for payment

On App

Under the 'Me' tab, tap on 'CarouBiz'
Select your preferred plan and tap on 'Subscribe now'*
Click on 'Subscribe' (Android) or 'Confirm' (iOS) and you are all set!

*Depending on whether you have previously set up a valid Credit Card in your App Store/Play Store account, you may be prompted to add a payment method.

The CarouBiz subscription renews automatically unless you cancel it.

How do I upgrade or downgrade my CarouBiz?

Ensure that you’re using the latest version of the Carousell app.

Important note: To view or manage your CarouBiz subscription, you'll have to do so via the same platform that you've subscribed to CarouBiz. For example, if you subscribed to CarouBiz via your app, you can only view/manage your subscription through the app. If you subscribed to CarouBiz via Carousell web, you can only view/manage your subscription by going to your account on web.

On your profile page, tap on your CarouBiz menu
On the app, find the three dots menu button at the top-right corner of the screen. On desktop web, select ‘Manage Subscription’
Select ‘Change subscription’ to see the available plans
Select a plan via ‘Subscribe now’ and proceed to make a purchase.
Once done, the new plan will be reflected your CarouBiz menu

What happens when I upgrade or downgrade my CarouBiz plan?

For upgrades, the new plan benefits will apply immediately. The billing date of subscription will be based on this new date. You will see a pro-rated addition of Coins to your account. A pro-rated refund of the older package will also be given back to your mode of payment.

For downgrades, you’ll enjoy the benefits of your existing plan till your next billing date.

How do I cancel my current CarouBiz subscription?

Important note: To successfully cancel your CarouBiz subscription, note that you'll have to unsubscribe via the same platform that you've subscribed to CarouBiz. For example, if you subscribed to CarouBiz via your mobile device, you may cancel it via App/Play Store. If you subscribed to CarouBiz via Carousell web, cancel the subscription by going to your account on web.

For both iOS and Android, you can only cancel by going to the App Store (iOS) and Google Play Store (Android) subscriptions page. iOS and Android currently do not allow for subscriptions to be cancelled within the Carousell app.

After cancelling, CarouBiz will remain active until it reaches the expiration date. This means you’ll still have access to the CarouBiz features until the end of the billing period. When the subscription expires, the CarouBiz features will be disabled and you won’t be billed again unless you reactivate it.

Can I get a refund for my CarouBiz subscription?

CarouBiz subscriptions are non-refundable, as stated in our Carousell Terms and Conditions.

There will also be no refunds of any Carousell Fees in the event that your Carousell account is suspended or terminated due to a breach of these Terms; and/or if any Content has been removed in accordance with Carousell’s Terms of Service.

If you're looking to refund your CarouBiz subscription due to an accidental purchase or other reasons, please visit Apple or Google's support page.

Can I do a transfer of ownership of my CarouBiz subscription?

No. You will not be able to transfer ownership of your CarouBiz subscription to any other user.

How can I pay for my subscription with cash?

We do not accept cash payment for CarouBiz subscription. All payments for in-app subscriptions will be handled by Apple or Google, depending on the device you’re using. For web subscriptions, we only accept Credit/Debit card.

How do I change my credit card for CarouBiz subscriptions?

For Web, please cancel your subscription and enjoy the benefits till the end of your subscription period. Once your subscription ends, you'll be able to insert your new card details on your next subscription.

For App, you will have to do so through your App Store or Play Store settings. Learn more at Apple or Google's support page.

*For Caroubiz with account manager service (accounts with premium seller badge), please refer to here and contact our team for more details.

Each CarouBiz Subscription is subject to the terms and conditions here.

If you have more questions about the CarouBiz plans, feel free to contact our team.

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