[Malaysia] Shipping: What should I do if my buyer selected PosLaju delivery but I delivered the item using a different courier?
If you have already mailed out the item and not tap on "Start Delivery", we recommend getting in touch with the buyer to explain to that you did not mail the item out by PosLaju and to request for the buyer to do a direct bank transfer to you instead.
You can assure the buyer that as long as you do not tap on "Start Delivery", the order will be cancelled automatically, and the buyer will receive a full refund, inclusive of the postage fee that was paid.