[Malaysia] Shipping: How can I return my item?

At Carousell, we understand that sometimes, the item you've bought online may not turn out as you've expected. We're happy to help you with returns if your parcel and/or reason is eligible.

• If the item was damaged in transit or is significantly different from what was described, fret not! You can return it and get a refund. Find out more details in this article for damaged parcels.
• If the item doesn’t fit or is not to your liking, you can only return it if your seller is willing to accept a return/refund. You may chat with your seller via the Carousell chat and come to an amicable solution. As a guide, here are some basic conditions a buyer should typically fulfil before requesting for a return or refund would include:
  • The item should be in the same condition as you've received it, i.e. item should not be used or washed. 
  • If an item is being returned, it is the seller’s responsibility to pay for return shipping (unless there was proof that the item was damaged during delivery through our integrated provider).

How do I request to return my item? 

1. You can simply raise an issue in the app to let your seller know.
2. Payment will be held by Carousell. 
3. You have 7 days to discuss and reach a resolution with your seller. 
4. If your seller agrees to offer return and refund, arrange tracked delivery to return the item accordingly. 
5. If no resolution can be reached, the case will be automatically escalated to Carousell support team, or you may contact our team before that.