Why Am I Not Receiving Replies from Carousell Support?
If you've contacted Carousell Support but haven't received a reply, it's possible your email provider may have rejected our response. One common error behind this is:
Error: "550 – Recipient Server Rejected Email
This usually means that your email service provider has blocked or rejected our message. It can happen for a few reasons:
- Your email settings or provider may be blocking external emails (especially those sent from third-party customer support solutions like Zendesk, which our Support team uses to manage support requests)
- Our message was flagged as spam, or you might have accidentally blocked our email address
- Your email provider may have certain restrictions that are rejecting our email or is facing server issues
- Your email inbox might be full, you can try to delete some old messages.
What you can do:
1. Check your email settings and spam/junk folder
- Sometimes legitimate emails are filtered by mistake. Please ensure that messages from @carousell.com and @thecarousell.com are not being blocked or marked as spam.
2. Try using a different email address from another email provider
- If you're not receiving any replies, please reach out again using an alternative email address—such as Gmail, Outlook, or another provider—to ensure successful delivery.
3. Free up your email storage - delete old emails, a full or nearly full storage space can impact your inbox to receive emails.
Still need help? Contact us again via the Help Center using the updated email address or try send us your query using the messaging widget found on the lower right in the web page.