[Hong Kong] Step-by-step guide for sellers to sell with Buyer Protection
How do I enable the ‘Buy’ button?
You can enable the ‘Buy’ button from the sell form or when you tap on edit listing and choose to enable it by default for all your future listings! ‘Buy’ button can only be enabled in certain categories, check it out here: Categories you can list with the ‘Buy’ button.
When you list an item in a ‘Buy’ button enabled category, you should see the option on the sell form after adding your item details:
When you enable the ‘Buy’ button you can add delivery as a deal method. Carousell Official Delivery (with SF Express) will be automatically set as your default delivery option.
Here's our comprehensive guide on how to ship with Carousell Official Delivery:
To add your other preferred couriers, select ‘Edit delivery method’. Learn more about setting delivery to your ‘Buy’ button listings here: Default delivery configuration
* Note that you can only offer Shipping as a Deal method only if you enable the ‘Buy’ button.
Here's our comprehensive guide on how to ship with Custom Delivery:
If your buy button is Disabled by default, it means that you did not meet the criteria to be eligible to list with ‘Buy’ button which is to have;
- Seller review rating of at least 4.0
-
Low order cancellation rate in the last 30 days
- Only one cancellation is allowed if you have less than 10 orders
- Cancellation rate kept to <= 10% for more than 10 orders
In the meantime, you will only have “Meet-up” as your deal method for your listings
We will notify you within the app through a direct chat message as soon as you’re able to list with the ‘Buy’ button again. Eligibility will be reassessed and updated on a weekly basis every Monday.
Default settings for ‘Buy’ button preference
Bulk edit and manage your listings
If you want to manage some parts of your past listings, you can do so through ‘Manage Listings’ and select which listings you wish to enable or disable the ‘Buy’ button. Note that if you choose to change your default ‘Buy’ button settings to Disable, delivery will be removed from all your listings and all past delivery options set will be lost.
For your attention!
Note that when you enable the ‘Buy’ button, you are agreeing to the terms stated in the In-app Payment Usage Policy and you will need to do a one-time identity verification through our payments partner Stripe in order to withdraw your balance.
What's next?
Once you enable the ‘Buy’ button on your listing(s), Buyers will now see a ‘Buyer Protection’ tag on your listings for more assurance—this means you’ve got an edge over other sellers!