[Hong Kong] Track your parcel within the Carousell app
Here’s a list of couriers which you can enjoy in-app tracking for your listings enabled with the 'Buy' button. It is recommended that sellers use these supported couriers, as in-app tracking enables buyers to closely monitor their delivery status, and ensures timely payment for sellers.
Orders will be automatically marked as completed two days after the in-app delivery status shows if the item has been delivered.
- SF Express
- Hong Kong Post
- Kerry Express
- Pickupp
- DHL
- JD Logistics
- UPS
- Fedex
- DSV
- GLS
- DPD
- TNT
- Quantium
- Logistics Worldwide Express
- Kuehne + Nagel
- RPX Online
- PAL Express Limited
- Smooth Couriers
- JS Express
- CJ Logistics
Simply input the tracking code of these supported couriers when you prepare for delivery and you're good to go!
Alternatively, if your preferred courier is not from the available couriers in the list, you may select ‘Others’.
Please note that in-app tracking will not be available if the courier is not on the supported list, which may slightly impact the auto-completion timeline. For orders without in-app tracking, the order will be automatically marked as completed six days after the expected delivery date.