[Hong Kong] Insurance coverage for Carousell Official Delivery

This article only applies to deliveries arranged with Carousell Official Delivery where the delivery is fulfilled by SF Express. 

In order to be eligible for insurance coverage, sellers must ensure that the buyer raises a return/ refund request within the dispute window. Read more here: [Hong Kong] Buyer Protection refund policy

As a seller, if you offer and choose to ship via Carousell Official Delivery with SF Express, you are entitled to claim compensation at the declared value of the item that was stated as the listing price, capped at HK$ 780  (whichever is lower) for any lost or damaged parcels. 

Carousell assist with submit the relevant information and documents you have provided to us to SF Express on your behalf. If the claim is successful, we will reach out to you to reimburse you for the lost/damaged parcel including any platform fees.

Advisory

1. To ensure that we gather sufficient evidence to provide SF Express for a successful compensation, please ensure that:

• Photo/video evidence to prove that items were packed properly and were not damaged before packing
• Item does not fall under the courier’s shipping prohibited items list 

2. For courier-related matters, compensation to the seller is capped at the courier’s compensation value. Sellers are strongly advised to choose a mailing method that sufficiently covers the value of the item they are mailing. Carousell is not responsible for nor will we  compensate you for any lost/missing parcels.