How do I leave a review for a buyer or seller?
Leaving reviews for one another is one of the best ways we can help each other! Praise a fellow Carouseller for an exceptional experience or let them know if there are ways to improve. Help our community by sharing your experience with others!
To make a review for a normal transaction,
- If you're a Buyer, select 'Make Offer'
- If you're a Seller, select 'Accept Offer'
- Thereafter, you should see a 'Leave Review' button
Other than through offer and acceptance, buyers/sellers involved in successful transactions made through 'Buy' button can also leave reviews for each other.
Once an order is completed, both buyer and seller will receive the prompt to leave each other's reviews from the Updates tab.
The leave review button leads to the Order details page. A buyer can leave review for the individual items whereas the seller can leave review for the entire transaction.
Buyer Seller
Both buyers and sellers have 30 days to leave a review.
You may edit your review for as many times as you'd like before it's published.
If the item you purchased is a Certified item, the review will be published immediately.
For all other transactions, review will not be published until the other party leaves theirs, or until 14 days have passed.
Once published, you have 30 days to choose to edit the review once. The edited review will not overwrite the previous comment, but show as a follow-up review.
Once left, review cannot be deleted. For more information, you may read our Ratings and Reviews Policy.
What do I rate and review on?
Your Carousell transaction begins the moment you interact with your buyer/seller.
As a buyer, you’ll be prompted to rate your seller for the following criteria (on a scale of 1 to 5 stars):
- Communication
- Coordination of meetup/delivery
- Actual item to description
As a seller, you’ll be prompted to rate your buyer for the following criteria (on a scale of 1 to 5 stars):
- Communication
- Coordination of meetup/delivery
- Coordination of payment
Give compliments!
For 4/5 star reviews, you can choose to give your buyer/seller a compliment!
As a buyer, you can choose any of the following compliments to give to your seller:
- Unique listings
- Goes the extra mile
- Knows their stuff
- Amazing chat
As a seller, you can choose any of the following compliments to give to your buyer:
- Fast and decisive
- Easygoing buyer
- Amazing chat
These compliments will then show up in the receiver's profile page. Collect them all today!