How do I buy on Carousell?
Carousell Marketplace
If you find a listing that you are interested in, tap on 'Chat' to open a conversation with the seller and start connecting. Ask the seller questions if the information is not sufficient in the description, clarify your doubts and express your interest. Lastly, arrange for a meet-up to carry out the deal.
Once details of the deal have been confirmed and agreed upon, proceed to make an offer for the item.
To make an offer, simply perform the steps outlined below:
- In the chat with the seller, select "Make Offer"
- Then, select the price and enter the price agreed upon (if it's not the stated price)
- Select "Make Offer"
- Select "Submit Offer" to confirm, and you're done!
Upon the seller’s acceptance of your offer, both you and the seller can now leave a review for each other to share your transactional experience!
We strongly advise that you pay your seller after meeting and collecting the item/after service has completed.
Advisory on scams
Be hesitant and cautious if your seller requests for your personal information and requests you to make payment transfers, or direct you to other links before your meet-up. Protect yourself from scams by keeping yourself updated on common scam patterns. More info here: https://support.carousell.com/hc/en-us/articles/14436744312217-Protecting-yourself-from-phishing-scams
Buyer Protection & Certified (Only available in Singapore and Malaysia)
You would have come across some listings in the marketplace with a Buyer Protection/ Certified logo.
Listings with Buyer Protection/ Certified logo will have a 'Buy' button instead of Chat.
Simply tap 'Buy' on these listings and you can proceed to make your payment via Carousell supported payment methods. You don't need to initiate a chat with the seller! Once your order has been placed, the seller will proceed to fulfil and you can track the progress under 'Purchases' in your profile.
Listings with 'Buy' button can facilitate both meet-up and delivery. In the event of a dispute, Carousell steps in to resolve your dispute.
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Beware of stolen goods! Buying and/or selling stolen goods is an offence under the law. Before you buy or sell second-hand items which are of high value such as cameras, mobile devices, portable media players and watches, check if the item had been reported stolen. For Singaporeans, you may refer to the Stolen and Lost Property Index link found in the SG Police force eservices website. If the item is tagged as ‘Record Found’, it means the item had been reported stolen. You should not proceed with the transaction and you should also lodge a police report immediately. |
Important notice on buying precious stones, metals or precious products
If you wish to purchase precious stones, metals or precious products from a business entity or company(merchant) on Carousell, you must ensure that the business is recognised as a registered regulated dealer. Note the following regulations under the Precious Stones and Precious Metals (Prevention of Money Laundering, Terrorism Financing and Proliferation Financing) Act 2019 (“PSPM Act”).
Note that any platform user, in carrying on a business, sells or offers for sale (example listing or advertising) any precious stone, precious product that fall under the Precious Stones and Precious Metals (Prevention of Money Laundering, Terrorism Financing and Proliferation Financing) Act 2019 ("PSPM Act") is required to register as a regulated dealer. Such items include but are not limited to gold bars and coins, jewellery and watches containing gold, silver, platinum, diamond, jade and pearl. It is an offence for any person to carry on the business of selling or offering for sale any precious stone, precious metal or precious product that fall under PSPM Act, without first being registered with the Ministry of Law. Please refer to the Ministry of Law website at https://go.gov.sg/acd for more information, including in relation to carrying on of a business of regulated dealing or as an intermediary for regulated dealing.