Certified Electronics sellers FAQ guide
What are the seller fees deducted from every successful transaction?
When you sell a listing successfully, you’ll be charged a small platform fee. This fee goes into operational, marketing, and customer support costs, allowing us to build the best selling experience for you.
The seller fee is a percentage agreed upon based on your contract and calculated from the sum of the Item price + Delivery fee. The platform fee is GST inclusive.
Item price: $1000
Delivery fee: $15
Platform fee at 5%: $50.75
Your earnings: $923.65
Will the seller fee be refunded if I decide to refund the buyer offline even though the order has been completed?
If you need to refund the buyer offline, the seller fee will be refunded, provided the refund occurs within one month of purchase and is not related to seller's own negligence or any hardware or software issues with the device.
Are there any incurred BNPL fees for transactions made with BNPL payment methods?
As of March 2024, Carousell ‘Buy now pay later’ (BNPL) fee will only be charged to buyers if they choose to make payment via BNPL supported payment methods.
The two BNPL payment methods supported by Carousell are;
- Atome: https://support.carousell.com/hc/en-us/articles/10224064531865--Singapore-Pay-with-Atome-BNPL
- Pay with PayLater by Grab: https://support.carousell.com/hc/en-us/articles/27966237637657--Singapore-Pay-with-PayLater-by-Grab
My buyer reported that their mobile phone/ tablet is damaged. What do I advise as their next steps?
If your buyer experienced the issue within 7-days from the time they received the item, or if it is still within the dispute window, you may advise the buyer to raise a return/refund request.
If the reported issue is outside the dispute window or if the order is marked as Completed and it has been less than one month since the item was received, you are required to troubleshoot and repair the mobile phone or tablet under the terms of the 1-month warranty. In the event that you are unable to repair the mobile phone or tablet, of if the repair costs exceed the purchase price, you may offer the buyer an exchange instead. Additionally, you must provide a 1-month warranty for the replacement/ exchanged phone.
If the issue occurs after the first month and the buyer has purchased additional warranty from Carousell, you may advise the buyer to submit a warranty claim request to us. You can direct buyer to proceed to their order details page to find the 'Claim warranty' button.
If your buyer could not locate the 'Clam warranty' button, it means that the warranty coverage period has ended.
My buyer wants to exchange due to change of mind, how do I proceed?
While the Carousell app does not support Exchange, you may wish to accept the exchange proposed by buyer at your discretion if it falls within the dispute window. Note that any extended warranty purchased by the buyer will not be transferable to the exchanged mobile phone/tablet if the exchange is due to a change of mind.