[Philippines] CarouBiz Billings & Payments

Hey Carousellers, we’ve compiled several frequently asked questions related to payments for CarouBiz subscriptions. 

How do I pay for a CarouBiz subscription? 

1. Tap on the ‘CarouBiz’ button on your ‘Me’ page or in the 'Seller Tools' page.
2. Tap on ‘Join now’ at the bottom of the screen.
3. Tap on 'Subscribe now' at the bottom of the screen.
4. Your Apple App Store/Google Play Store will pop up if it is set up with a valid Credit Card linked to it. If not, you will be prompted to add a payment method. 
5. Click on ‘Subscribe’ (Android) or 'Confirm' (iOS) and you are all set to use CarouBiz.

Like most other subscriptions, CarouBiz subscription renews automatically unless you cancel it. 

Can I get a refund for my CarouBiz subscription? 

No, CarouBiz subscriptions are non-refundable, as stated in our Carousell Terms and Conditions. CarouBiz subscribers are entitled to a 1-month free trial (for selected countries). After the free trial, your paying subscription will start.

There will also be no refunds of any Carousell Fees in the event that: (i) your Carousell account (“Account”) is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with Carousell’s Terms of Service.  

If you’re looking to refund your CarouBiz subscription due to an accidental purchase or other reasons, you may visit Apple or Google's support page. 

Why did I get charged? I have never subscribed to CarouBiz for my account.

As CarouBiz free trials are only eligible per App Store/Play Store account, you may have subscribed to a free trial previously on a different Carousell account.

Can I do a transfer of ownership of my CarouBiz subscription?

No. You will not be able to transfer ownership of your CarouBiz subscription to any other user.

How can I pay for my subscription with cash?

There is no way to purchase using cash. All payments for in-app subscriptions will be handled by Apple or Google, depending on the device you’re using.

For questions related to subscription cancellation, you may refer to cancelling your CarouBiz subscription.