[Hong Kong] Listing Quotas and Fees for Autos, Property & Services

Note: From 9 July 2024, the quota mechanism for listings in Property, Autos and Services will be migrated to the category-based listing quota mechanism, refer to this article for more details. 

What will happen after 9 July 2024? 

1. All users will have a new set of quota for Property, Autos and Services based on the quota allocation as mentioned in our category-based listing quota article.
2. Any expired or inactive listings for Property, Autos and Services will be moved to inactive state and can be found in the "Inactive" tab on our manage listings page.
3. Users will now purchase custom listing quota for each category with Coins to list more than the defined quota for each category. Users can also set up auto-purchase of custom quota. More details can be found in our custom quota article. 
4. Listing will be renewed automatically upon expiry if there is available free or paid quota 

What's the difference between the new category based quota and the old listing quota for Property, Autos and Services?

Free listing quotas are applicable to listings in Autos & Property categories.

Due to the business/professional nature of Services listings, there are no free listing quotas and sellers will have to pay a fee to list in Services category.

By doing so, we aim to encourage quality listings and reduce listing spam in the marketplace, making it easier for buyers to find what they want. Now that buyers can find the item they want faster, sellers benefit too!

Here's a guide to listing quotas per category:

For listings in categories that have free quota, sellers have the option to turn on auto-renewal. When auto-renewal is turned on, your listing will automatically renew once it expires, provided you have an available free quota to be utilised.

How does quota refresh window work?

Each free listing quota refreshes on a rolling window basis of 30 to 60 days. You utilise a quota when you create a new listing or mark an inactive/reserved listing to active. After 30 to 60 days from when you have expensed your quota, the quota will be refreshed for you to utilise again. 

When you have utilised all your free quota in a category, you will not be able to list or mark as active for listings in that category unless you: 

• Wait for the next quota to be refreshed based on the rolling window
• Pay a fee for each additional listing outside of your given quota

Note: Deleting or marking a listing as sold/reserved does not free up the used listing quota.

What is listing validity?

Listing validity refers to the number of days which your listing will remain active for. After which, the listing will expire and a quota or listing fee will be needed to activate it again.

A banner will appear 7 days before to notify you that your listing is about to expire. From there, you can choose to extend the listing's expiry date by selecting the "Extend" button!

What happens when my listing is active or inactive?

Listings can be either active, inactive, reserved or sold.

How do I pay for listing fees?

By using Carousell Coins!

Can I purchase Carousell Coins or listing quota in larger bundles?

There are existing Carousell Coins bundles available for purchase on the app and web. For businesses that are interested to purchase larger Carousell Coins and/or listing quota bundles, feel free to reach our sales teams.

For vehicle listings: autoshk@thecarousell.com 
For property listings: propertyhk@thecarousell.com
For jobs listings: hksmb@thecarousell.com 
For services listings: serviceshk@thecarousell.com
For general classifieds (GC) listings: carousellhk.merchants@thecarousell.com