Carousell Coins allow you to buy Carousell features like Bumps, Listing Fees and Spotlight.
Note: Carousell Coins is only available in Singapore, Philippines, Malaysia, Taiwan and Hong Kong marketplaces.
How do Carousell Coins work?
It’s simple: you get Carousell Coins using money, and then use the Coins on Bumps, Listing Fees or Spotlight.
What can I buy using Carousell Coins?
Carousell Coins can be used to purchase Carousell features such as Bumps, Listing Fees and Spotlight. You can’t use Coins on other goods or services on the marketplace.
Do note that Carousell Coins bought in a marketplace can only be used on listings in the respective marketplace. For example, Carousell Coins bought in Singapore can only be used on listings in the Singapore marketplace.
How do I buy Coins?
Carousell Coins can be purchased via in-app purchase on our iOS or Android app or on the web using a credit card.
On Web:
1. Go to "Profile"
2. Click on "Coins" tab
3. Click on "Get Coins" button
4. Click on the package that you would like to purchase
5. Enter your card details to confirm payment
On App:
1. Tap on the "Coins" icon on your "Me" page
2. Tap on ‘Get Coins" tab and select the bundle of interest. Scroll right for bigger coin bundle options!
3. Tap on the bundle of your choice and make payment through App Store/Play Store pop-up. Depending on whether you've set up a payment method before, you may be prompted to add a payment method
For users in the Philippines
You may buy Coins using 'Direct to billing' (charged to mobile provider) when purchasing in-app. Globe and Smart will charge an additional 12% surcharge by these mobile providers on top of Coins you purchased. You may also purchase through the Carousell web to avoid additional charges.
How do I check my Carousell Coin balance?
Go to your profile and tap on the Coins button under your username to view your Carousell Coin balance.
You may also view your Carousell Coin transaction history by tapping on the "History" tab on your Carousell Coins balance page.
Can I convert Carousell Coins back into money?
No. Carousell Coins are non-refundable, and can’t be converted back into money once purchased.
Can I transfer Carousell Coins to another Carousell Account/User?
No. Carousell Coins are non-transferable.
