What are Carousell Coins? – Carousell Help Centre

Carousell Coins allow you to buy Carousell seller tools features to promote your listings like Bumps, Spotlights and Shoutout or to create more listings by buying Listing Fees or Custom quota.

Note: Carousell Coins is only available in Singapore, Philippines, Malaysia, Taiwan and Hong Kong marketplaces.

What can I buy using Carousell Coins?

Carousell Coins can be used to purchase Carousell features such as Bumps, Spotlight, Shoutout, Listing Fees and Custom quota. You can’t use Coins on other goods or services on the marketplace.

Do note that Carousell Coins bought in a marketplace can only be used on listings in the respective marketplace. For example, Carousell Coins bought in Singapore can only be used on listings in the Singapore marketplace.

How do I buy Coins?

Carousell Coins can be purchased via in-app purchase on our iOS or Android app or on the web using a credit card.

On Web:
1. Go to "Profile"
2. Click on "Coins" tab
3. Click on "Get Coins" button
4. Click on the package that you would like to purchase
5. Enter your card details to confirm payment

On App:

1. Tap on the "Coins" icon on your "Me" page
2. Tap on ‘Get Coins" tab and select the bundle of interest. Scroll right for bigger coin bundle options!
3. Tap on the bundle of your choice and make payment through App Store/Play Store pop-up. Depending on whether you've set up a payment method before, you may be prompted to add a payment method

For users in the Philippines

You may buy Coins using 'Direct to billing' (charged to mobile provider) when purchasing in-app. Globe and Smart will charge an additional 12% surcharge by these mobile providers on top of Coins you purchased. You may also purchase through the Carousell web to avoid additional charges.

For users in Singapore, Hong Kong and Malaysia

You can also set up auto-purchase for coins to ensure that you never run out of coins!

You may do so by following these steps on both App and Web:

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Go to your profile page (‘Me tab’)
Click on ‘Coins’
Click on 'Set Up' for Auto top-up
Turn the switch on for Auto top-up
Choose your preferred amount of coins that you would like to auto-purchase when your coin balance falls below a threshold. Each bundle has a different coin balance threshold that will trigger auto-purchase.
Switch on your monthly limit if you would like to set a maximum number of top-ups based on your budget.
Ad your card for payment
Tap 'Confirm' to save your changes

Once that is done, every time your coin balance goes below the selected threshold, an auto-purchase will be made if it is still within your monthly limit! Your card will only be charged when the auto-purchase is done.

How do I check my Carousell Coin balance?

Go to your profile and tap on the Coins button under your username to view your Carousell Coin balance.

You may also view your Carousell Coin transaction history by tapping on the "History" tab on your Carousell Coins balance page.

I've paid for Coins but I did not receive them?

For app purchases, please refresh the app or utilise the retry option on your Coins page to sync your purchases with our app.

Can I convert Carousell Coins back into money?

No. Carousell Coins are non-refundable, and can’t be converted back into money once purchased.

Can I transfer Carousell Coins to another Carousell Account/User?

No. Carousell Coins are non-transferable.

Can I buy Carousell Coins with the wallet balance?

No. Carousell Coins can't be bought through the balance. Check out what is balance here!

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