If you're trying to log into your Carousell account and you see the notice "Account Suspended" and/or "Your account is no longer allowed to use our service", this could be because the network or VPN (Virtual Private Network) you're using to access Carousell is marked as malicious by our security system.
As we constantly upgrade our servers and improve security on our platform, our servers will automatically block out IP addresses that are found to be malicious and/or suspected of engaging in malicious activities.
If that's the case, please make sure you are not using any sort of VPN, or try switching to another wifi network or use data network to access Carousell.
You may file an appeal here with your account details and a screenshot a screenshot obtained by the steps below:
- Connect to the wifi or data network where you are encountering the issue
- Access https://carousell.com via a web browser
- Provide us the screenshot of the page you are seeing after clicking the link above