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  1. Carousell Help Centre
  2. Payments & Shipping Transactions
  3. Carousell Protection (Malaysia)

Carousell Protection (Malaysia)

  • Cheaper PosLaju shipping rates on Carousell
  • [Malaysia] My order is cancelled, how do I get my money back? How long does it take to get a refund?
  • [Malaysia] What are the accepted payment methods?
  • [Malaysia] How to apply Promo Code for your purchase
  • [Malaysia] How do I disable Carousell Protection?
  • [Malaysia] How do I edit my tracking number after initiating delivery?
  • [Malaysia] Why are there two different amounts of money credited to my bank account?
  • [Malaysia] My payment failed, what should I do?
  • [Malaysia] Carousell Protection with GrabPay
  • [Malaysia] Extension of delivery is now available for Carousell Protection & InstantBuy!
  • [Malaysia] What is Carousell Protection?
  • [Malaysia] Carousell Protection is now available in Malaysia!
  • [Malaysia] What does Carousell Protection cover?
  • [Malaysia] Step-by-step guide on how to sell using Carousell Protection
  • [Malaysia] Step-by-step guide on how to buy using Carousell Protection
  • [Malaysia] How do I sell with Carousell Protection?
  • [Malaysia] How can I list an item with Carousell Protection?
  • [Malaysia] How do I buy with Carousell Protection?
  • [Malaysia] How do l transfer Balance to my bank account?
  • [Malaysia] What is Pending Balance?
  • [Malaysia] As a Seller, how do l cancel a deal?
  • [Malaysia] As a Buyer, how do I cancel a deal?
  • [Malaysia] I have placed an order but my seller is not responding
  • [Malaysia] My buyer did not click on 'I have received item'
  • [Malaysia] How do I raise a return request?
  • [Malaysia] What happens when a dispute is raised?
  • [Malaysia] Carousell Protection Refund Policy
  • [Malaysia] Why do I have to verify my identity?
  • [Malaysia] How do I verify my identity?
  • [Malaysia] What is the platform fee?
  • [Malaysia] What is CVV?
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