[Malaysia] Withdrawing Balance to Bank Account

Beware of fake orders claiming to be under Buyer Protection or orders with the 'Buy' button. As a seller, you would never need to leave the app, send your email address or mobile number to receive payment. If you're being asked to enter your credit/debit card details to receive payment, do not proceed and report the user to us immediately. 

Read more about Phishing scams here.

How do I Withdraw my Balance to my bank account?

Here are the steps to withdraw your Balance to your bank account:

1. Go to your profile ('Me' tab)
2. Go to 'Balance' icon

3. Tap the Settings icon at the top right corner, then complete these steps:

   Add withdrawal method
   Link the bank account where you want your earnings to go.

   Verify your identity
   This step is required by our payment partner, Stripe, to enable withdrawals.

   Enter your e-invoice details
   We'll use this to issue a self-billed e-invoice to your email.

   💡 You only need to do this once! Once it’s set up, your future withdrawals will be much quicker.
   
   
4. Withdraw your earnings
   

   Once your bank account is linked and verified, you can tap Withdraw balance anytime to transfer your earnings. The money should arrive in your bank account within 3 working days (excluding weekends and public holidays).

Can l transfer foreign currency funds from Balance to my local bank account?

No, you can only transfer transactions made in local currency. Transactions with the 'Buy' button are only supported in the markets where the item is list in. 

For example, if you’ve listed and sold an item in the Malaysia marketplace and received Malaysian ringgit in your Balance, you need to add Malaysian local bank account in order to transfer funds. 

If you listed and sold items in the Singapore marketplace and received Singapore dollars in your Balance, you need to add a Singapore local bank account or debit card in order to transfer funds.