[Malaysia] My order is cancelled, how do I get my money back? How long does it take to get a refund?

When your Buyer Protection order is cancelled, a refund will be triggered automatically from Carousell. As a buyer, you don't need to ask your seller for a refund. 

For payments made via FPX (online banking), you'll receive the refund in 5 working days in your FPX bank account.

For payments made via debit/credit cards, you'll find that no deduction has been made in the first place. Payment authorisation (a temporary hold on funds on your credit or debit card) will drop off their statement entirely within 7-10 working days. There will be no payment and no refund. It will appear as the whole transaction never happened.

For payments made via GrabPay, the money will be refunded in less than 10 minutes to your Grab e-wallet directly, in some cases the refund might take up to 2 working days.

Note: Working days are from Monday to Friday, excluding weekends and public holidays.

If you don't receive your refund within the stated timeline, contact our team for assistance. 

Do note that: 

• Buyers cannot cancel the deal once the seller has tapped on 'Confirm Deal'.   
• Sellers cannot cancel the deal once they have tapped on 'Item mailed out'.
  • Reminder to sellers: don't forget to press 'Item mailed out' upon delivery to avoid order getting automatically cancelled
  • If you cannot ship out item in the given time, you have the option to extend your delivery time by up to 9 extra days.