Terms of Service

If you are in:

• Taiwan and access services from Carousell which are focused on Taiwan, please refer to our Terms of Service for Taiwan; and

• Malaysia and access services from Carousell which are focused on Malaysia, please refer to our Terms of Service for Malaysia.

• the United Kingdom or European Union: Carousell does not: (a) offer goods or services to, or monitor the behaviour of, United Kingdom and European Union data subjects; and (b) process and/or hold the personal data of data subjects residing in the United Kingdom and European Union.

These Terms of Service (“Terms”) govern your use of the websites, mobile applications and services (collectively, the “Services”) provided by Carousell (as defined below).

1. General

These Terms apply to all users of the Services, including without limitation users who are sellers, buyers, merchants, or contributors of content, information and other materials. If you are entering into this agreement for and on behalf of a business entity, and the term “you” in this agreement shall mean the business entity on whose behalf you are using the Services, unless the context does not permit.

These Terms are between you and Carousell Pte. Ltd or between you and any different service provider identified for a particular Service. For ease of reference, each of Carousell Pte. Ltd. and its subsidiaries are referred to in these Terms as “Carousell”.

By using the Services in any manner, including but not limited to visiting or browsing the Services, you agree to observe and be bound by these Terms and the additional terms and conditions and policies referenced herein and/or available by hyperlink.   

Carousell reserves the right to change or modify these Terms at any time. You will be deemed to have agreed to the amended Terms by your continued use of the Services following the date on which the amended Terms are posted here.

If you have any questions, please refer to our Help Centre.

2. Use of the Services

Subject to your compliance with these Terms, Carousell grants you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use the Services.

You shall use the Services in accordance with these Terms and shall not:

• Upload or communicate any Content (as defined below), or copy, scrape, reproduce, republish, upload, post, distribute, display or otherwise use any listing, images, content or other materials made available on or through the Services in a manner  that violates or infringes another party’s rights of publicity, privacy, copyright, trademark or any other intellectual property right.
   

• Copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, interfere with, or disrupt the integrity or the performance of the Services.
   

• Make any modification, adaptation, improvement, enhancement, translation or derivative work from the Services.
   

• Violate any applicable laws, rules or regulations in connection with your access or use of the Services.
   

• Use the Services in violation of or to circumvent any sanctions or embargo.
   

• Remove, alter or obscure any proprietary notice (including any notice of copyright and trademark) of Carousell or its affiliates, partners, suppliers or licensors.
   

• Use the Services for any purpose for which it is not designed or intended.
   

• Use the Services to create or promote a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for the Services or any services, product or software offered by Carousell.
   

• Use any proprietary information or interfaces of Carousell or any other intellectual property of Carousell in the design, development, manufacture, licensing or distribution of any application, accessories or devices for use with the Services.
   

• Use the Services to send, post, or otherwise communicate any Content which is false, offensive, indecent, threatening, abusive, insulting, harassing, defamatory, libellous, deceptive, infringing, fraudulent, tortious, obscene, profane, invasive of another person’s privacy, or racially, ethnically or otherwise objectionable.
   

• Use the Services to send automated, unsolicited or unauthorised messages, advertising or promotional material or any junk mail, spam or chain letters.
   

• Upload to, or transmit through the Services any data, file, software or link that contains or redirects to a virus, Trojan horse, worm or other harmful components.
   

• Use any scraper, robot, bot, spider, crawler or any other automated device or means to access, acquire, copy or monitor any portion of the Services, or any data or content found or access through the Services.
   

• Collect any information in respect of other users without their consent.
   

• Commit any act to avoid paying any applicable fees and/or charges.
   

• Attempt to and/or engage in any activity or act that is intended to abuse, abuses or inappropriately manipulates any promotion, campaign and/or discount codes offered through the Services. Such acts and activities include but are not limited to: creating fake or duplicate accounts; generating fake orders; buying and reselling your own inventory. 
   

• Use the Services to upload, post, or otherwise communicate any Content which falsely represents that your listing(s) falls under a program offered by Carousell when it is not. This includes but is not limited to misrepresenting that a listing is a Certified listing under Carousell’s Certified Program or a Carousell Global listing under the Carousell Global program. 
   

• Allow your use of the Services to present to Carousell a risk of non-compliance with anti-money laundering, counter terrorist financing and similar regulatory obligations.
   

• Authorise or encourage anyone to do any of the foregoing.

Carousell reserves the right to claw back any cashbacks, prizes and/or amounts paid to you under any event, promotion, offers, campaign and any other activities and/or terminate or suspend your account, if you are subsequently found or suspected to be engaged in any activity or act that is in breach of these Terms, our guidelines, any additional terms and conditions and policies.

2.1 Money Laundering 

You shall at all times be in compliance with all material aspects with applicable financial recordkeeping and reporting requirements and the money laundering statutes of all applicable jurisdictions, the rules and regulations thereunder and any related or similar rules, regulations or guidelines issued, administered or enforced by any governmental agency. You are prohibited from using the Carousell platform to engage in any transaction, directly or indirectly, with or for the benefit of any individual or entity located in, or ordinarily resident in  a high-risk jurisdiction as designated by the Financial Action Task Force.

2.2 Fair Business, Advertising and Competition

Carousell takes a strict stance against anti-competitive practices, and is committed to maintaining a fair and equitable marketplace. In connection with or using or accessing our Services you agree to comply with all applicable laws, rules, regulations, guidelines, policies and/or notices concerning competition and fair trading practices, including the Competition Act 2004, the Consumer Protection (Fair Trading Act) 2003,  and all other guidance and/or policies given by the Competition & Consumer Commission.

Further, you agree that you will not do, or attempt to do, or abet the commission of any of the following:

• manipulate the price of any item, which includes but is not limited to: i) engaging in conduct that violates price fixing laws such as via agreeing with other sellers to directly or indirectly fix purchase or selling prices or any other trading conditions; ii) artificially inflating web traffic (using bots or paying for clicks, for example); iii) influencing search results by inflating search ranking through keyword manipulation or incentivising customers’ searches to appear as organic behaviour; iv) increasing the price of a product after an order is confirmed;
• take any action that may undermine Carousell’s review system, which includes but is not limited to: i) all acts prohibited by our Review Policy; ii) offering or agreeing to buy, sell, trade, or give away reviews; iii) registering multiple accounts or working with others to exchange reviews with the purpose of artificially increasing one’s profile rating; iv) conducting transactions with the sole purpose of increasing one’s profile rating, such as by accepting non-authentic orders or orders that you have paid for, or refunded externally or orders that you discounted externally; or v) as a seller, ordering your own products with the intention to submit positive reviews to improve your seller rating and/or product rankings.
• provide us or other Carousell users with content or advertisements that are false, inaccurate, misleading, deceptive, defamatory libellous illegal, inappropriate, harmful, or violates and/or infringes the rights of others; or
• interfere with any other user’s listings, which includes but is not limited to: i) damaging or abusing another seller, their listings or ratings; ii) influencing customers’ ratings, feedback and reviews to be left on other sellers; iii) creating or using member accounts to place orders with other sellers, with the intention to negatively impact their normal operation negatively, such as through not paying for ordered stocks; iv) creating or using member accounts to place orders with other sellers, with the intention to maliciously leave bad, untruthful or inaccurate reviews and evaluations so as to damage the other sellers’ goodwill.

• use any automated programme, bot, script or other automated tool to place Bids or otherwise interact with the Livestreaming Feature (as defined in Section 9A below);

• place Bids in a Live Auction on the Platform without a genuine intention to purchase the relevant item;

• engage in shill bidding (whether directly or through another person) in connection with any Live Auction on the Platform.

2.3 Compliance with Sanctions and Export Controls

We require all our users to adhere to international trade laws. You represent and warrant that you are in compliance with, and will continue to comply with, all applicable trade and economic sanctions and export control laws ("Sanctions").

You are prohibited from using the Carousell platform to engage in any transaction, directly or indirectly, with or for the benefit of: 

• Any individual, entity, or group designated as a restricted party under applicable Sanctions. 
• Any individual or entity located in, or ordinarily resident in, a country or territory that is the subject of a comprehensive trade embargos ("Embargoed Country"). This includes, but is not limited to: Iran, North Korea, Syria, Cuba, Russia, and the Crimea, Luhansk, and Donetsk regions of Ukraine. 
• Any transaction involving the listing, sale, or shipment of goods or services originating from or destined for an Embargoed Country.

You are solely responsible for staying informed about applicable Sanctions and ensuring that your use of the Carousell platform, including all your listings and transactions, is compliant. This includes conducting your own due diligence on the eligibility of your transaction partners and the destinations of your goods. You agree that you will not use any information or Services provided by Carousell to circumvent these regulations.

3. Account

You would need to have an account with Carousell (“Account”) in order to use some parts of the Services. When you create an Account, you represent and warrant that:

• If you are an individual, you are at least 18 years of age.
   

• If you are representing a company, organisation or any other legal entity (“Entity”), you have authority to bind the Entity to these Terms.
   

• You are capable of entering into and performing legally binding contracts under applicable law.
   

• All information which you provide is accurate, up to date, truthful and complete.

If you are under 18 years of age, you may only use the Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities.

You are responsible for all activities and transactions under your Account. We will not be responsible in any way if your password and/or Account are misappropriated or used by a third party. You, therefore agree to:

• Keep your password secure.
   

• Keep your account information up to date at all times.

Comply with Carousell’s prevailing policies and guidelines (which form a part of these Terms) and all applicable laws with respect to your activities and the Content which you upload to the Services.

Unless expressly permitted by Carousell and subject to these Terms and any other additional terms as Carousell determines, you shall not set up multiple Accounts.

You shall not:

•  lend, transfer or sell your Account or user ID to another party; and 
• must not use another user's Account without their permission. 

To this end, Carousell reserves the right to suspend or terminate your Accounts and/or deny or restrict your access or that of any person to the Services at any time, without advance notice to you.

Carousell reserves the right to treat multiple Accounts set up by or on behalf of the same user, whether after obtaining Carousell’s authorization or not, as one. This includes the right to treat the funds held in multiple Accounts as one, including to debit any such Account to satisfy debts, payments and refunds under any other Account held by you or on your behalf. For instance, where you have engaged in a Prohibited Transaction using one of your multiple accounts, Carousell may use the funds in that account and/or any of your other accounts to reimburse a buyer up to the amount equivalent to monies the buyer paid in connection with that Prohibited Transaction.

3.1 Carousell Subscriptions 
In addition, you may also claim, redeem and/or purchase subscriptions such as CarouBiz (“Carousell Subscriptions”) for access and use of additional features and Services via a subscription service on or via any of the Platforms (as defined below) or any of the methods as may be made available on the Platforms or as may be notified to you from time to time. 

Any such purchases shall be in accordance with Carousell’s prevailing subscription rules and fees which are as set out below or referenced herein by hyperlink, and forms a part of these Terms. 

3.1.1 CarouBiz Subscriptions

By using and/or purchasing the CarouBiz Services (as defined in the Standard Terms for CarouBiz), you agree to observe and be bound by the Standard Terms for CarouBiz.

3.2 Professional Account (“Professional Accounts”)

(a) Professional Account Designation and Features

Carousell offers a "Professional Account" classification designed for users engaging in professional selling activities. Based on your Account activities and usage patterns on the Platform, Carousell may at its discretion, classify your Account as a professional account. For details regarding the activities which when conducted will classify your Account as a Professional Account, applicable fees and the enhanced Professional Account tools available, please refer here. Professional Accounts:

• are designed for users engaging in ongoing or business-oriented or professional selling activities;
• provide access to specific tools and functionalities, which may include both free features and paid features.

Once designated as a Professional Account, your use of the Platform under this classification will be governed by these Professional Account Terms. While the Professional Account itself is free to maintain, it may be subject to specific fees as outlined below. This includes the potential applicability of transaction-dependent Service Fees (detailed in sub-section (b) below) and any terms associated with additional paid features you choose to utilise.

(b) Professional Account Service Fees

• Applicability & Thresholds: Professional Accounts may be subject to a service fee (“Professional Account Service Fee”) based on the Account’s estimated transaction value within a billing period (typically monthly). Professional Account Service Fees apply when the Estimated Transaction Value (as defined in sub-clause (c) below) exceeds certain thresholds (“Thresholds”) specific to the Account's primary operating region (e.g., Singapore, Hong Kong, Philippines). For the purpose of assessing whether the Threshold is met for Professional Account Service Fees to be applicable, the value of all transactions facilitated through the Platform, including those processed through Buyer Protection, will be considered. For more details regarding the current Thresholds that trigger Service Fees, please refer here (“Professional Account Fee Schedule”). These thresholds are subject to change by Carousell from time to time. The prevailing thresholds listed in the Professional Account Fee Schedule at the time of billing will apply.

• Calculation & Fee Percentage: The Service Fee shall be calculated as a percentage of the Estimated Transaction Value generated via the Platform during the relevant billing period, on the total estimated transaction value, subject to the exclusions in sub-clause d below. For details regarding the current applicable chargeable percentage, please refer to the Professional Account Fee Schedule here. This percentage is subject to change by Carousell from time to time. The prevailing percentage(s) listed in the Professional Account Fee Schedule at the time of billing will apply. 
• Professional Account Service Fees (and applicable payment processing fees, if any) may be levied on the Estimated Transaction Value arising from the use of the Platform through your Professional Account, according to the prevailing rates and thresholds specified in the Professional Account Fee Schedule. This applies regardless of whether a transaction initiated or facilitated via the Platform is ultimately concluded off-platform, or is subsequently refunded, cancelled, or disputed. These Professional Account Service Fees are distinct from any charges for additional paid features.

(c) Estimation of Transaction Value ("Estimated Transaction Value")

Carousell estimates the total value of transactions facilitated through the Platform using proprietary methods, which include: 

• On-Platform Communication Analysis: An automated analysis, potentially utilising artificial intelligence and algorithms, of communications (e.g., chats) between sellers and buyers conducted via the Platform to estimate transaction occurrences and values based on the information exchanged. 
• Off-Platform Lead Estimation: If communications indicate a likely transaction has been moved off-platform (e.g., sharing contact details to conclude the deal elsewhere), Carousell may estimate the transaction value based on an assessment of the conversion likelihood and potential value of such off-platform leads originating from the Platform.

(d) Exclusions from Professional Accounts Service Fee Calculation

While transactions completed through Buyer Protection are included when determining if the Threshold is met, they are not subject to the Professional Accounts Service Fee.

(e) Exemptions from Professional Account Service Fees

Notwithstanding the Professional Account Service Fee applicability described in sub-clause 3.2(b), Professional Account Service Fees shall not apply to Professional Accounts listed in the Professional Account Service Fee Exemption Schedule here.

(f) Discounts and Offsets (Applicable to Professional Account Service Fee) 

Subject to Carousell’s prevailing terms and conditions:

• CarouBiz Discount: Professional Accounts subscribed to a CarouBiz subscription may be eligible for a discount on their Professional Account Service Fees. 
• Spend Offset: Any amounts spent by the Professional Account holder on purchasing Carousell Coins and/or subscribing to CarouBiz subscription during a given billing period may be deducted from the calculated Professional Account Service Fees payable for that same period. 

Any applicable specific discount rate or deductible amount shall be detailed in the Professional Account Fee Schedule or CarouBiz subscription terms. 

(g) Billing and Payment

Please refer to clause 6 below. 

4. Listing Visibility Features and Services

You may purchase features and services to improve the visibility of your listings, profile and/or custom collections , these include:

• bump-products (each, a “Bump”),

• placing a listing in Spotlight (“Spotlight”)

• buyer magnet ("Buyer Magnet"), and/or

• shoutouts (each, a "Shoutout"),

in accordance with Carousell’s prevailing listing and priority rules and charges, which can be found at Bumps, Shoutout, Buyer Magnet and/or Spotlight, and forms a part of these Terms. Please also take the time to read the additional terms and conditions, as set out in Clause 18 below, that will apply when you choose to purchase coins (“Carousell Coins”) which may be used to pay for certain services, including our Bumps, Shoutout and/or placing a listing in Spotlight (each, a “Spotlight Campaign”).

You acknowledge and agree that:

• your Bumped listings may rise and fall in priority in relation to other users’ listings in accordance with Carousell’s prevailing listing rules, formulae and algorithms. Each Bump is an instant effect and all fees and/or charges paid by you to us for any Bump are non-refundable;
   

• your Bump(s) will be terminated early if you change the category of the Bumped listing or delete/reserve/mark the Bumped listing as sold/inactive and no refunds will be issued for any such early termination;

• Carousell does not represent or warrant that any Bump, Shoutout and/or any listing placed in Spotlight will lead to a like, offer, chat, follow and by extension, sale. In the event that a Buyer Magnet leads to a Buyer Magnet Sale, a Buyer Magnet fee, as specified here will be charged. For avoidance of doubt, Carousell reserves the right to revise the Buyer Magnet fee at its sole discretion from time to time. Upon the completion of a Buyer Magnet Sale (as defined below), you hereby authorise Carousell to deduct the applicable fee from your credit or debit card. All Buyer Magnet fees are non-refundable. A “Buyer Magnet Sale” is defined as any of the following: (a) the creation of a Buyer Protection order, regardless of whether the transaction is subsequently refunded, canceled, and/or disputed; (b) the marking of a listing as sold; or (c) confirmation by the seller that a buyer was found through Carousell, whether the transaction occurred on or off the platform;
   

• an order for Buyer Magnet may not be cancelled once purchased;

• your Shoutout may be terminated early in the event that you delete, reserve or mark listings in the custom collection or your profile as sold or inactive, resulting in there being less than three (3) live listings in your profile or custom collection and no refunds of any unused Carousell Coins will be issued. 

• your Spotlight Campaign may be terminated early in the event the Spotlight Campaign is not performing well, any unused Carousell Coins pursuant to such early termination and/or for any undelivered clicked views, will be refunded back to your Account; 

• the fees payable in respect of each Shoutout are subject to and dependent on the duration of the Shoutout that you purchase; 

• the fees payable in respect of each Spotlight Campaign are subject to and dependent on the number of views or clicks (as the case may be) and the category which the listing placed in Spotlight resides in. In addition, each category has its unique demand for views and placing a listing in Spotlight in more popular categories will cost more; and

• notwithstanding the above, there will be no refunds in the event that: (i) your Account is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with these Terms. 

5. Carousell Certified

As part of our Services, we work with verified professional partners to provide cars, electronics and luxury goods ("Carousell Certified") that you can have full confidence in buying, by delivering on the promises as set out in our prevailing Carousell Certified policies and guidelines (which form a part of these Terms). 

By participating as:

• A partner under our Certified Electronics Program in Singapore, you agree to our Certified Electronics Program Standard Terms and Conditions.
• An authorised Carousell Certified Luxury (Bags & Wallet) seller under our Certified Luxury Program in Singapore, you agree to our Master Terms and Conditions for Carousell Certified Luxury Program (Bags & Wallets). You further acknowledge and agree to the following:
  •  the product has undergone an inspection and authentication process;
  • the inspection and authentication of the product is performed independently by Carousell Certified Luxury Partners and does not amount to any representation or warranty by Carousell, whether express or implied, as to the authenticity, correctness of description, quality, merchantability, condition, state of repair and suitability or fitness for any particular purpose or use of the product. “Carousell Certified Luxury Partners” shall refer to reputable industry experts with years of experience in the field of authenticating luxury products which have satisfied Carousell’s due diligence process; 
  • If Carousell determines that the buyer’s application for a return of goods and/or refund is successful, Carousell will provide a refund to the buyer, subject to and in accordance with the Certified Luxury Returns Policy here.
  • Carousell will not be responsible for any losses, damages or other liabilities, whether direct or consequential including but not limited to legal costs, you may suffer arising from or in connection with any product or Content listed, offered for sale or supply, sold, supplied and/or communicated under the Carousell Certified Luxury Program, including without limitation any third party intellectual property claims; and
  • Carousell will not be liable or responsible for handling any disputes between Carousell Certified Partners and the buyer. All disputes about the quality, authenticity or performance of the product shall be resolved directly between the Carousell Certified Partners and buyer.
• An authorised Carousell Certified Watch seller under our Carousell Certified Watches Program in Singapore and/or Hong Kong, you agree to our (Singapore) Master Terms and Conditions for Carousell Watches Program and/or (Hong Kong) Master Terms and Conditions for Carousell Watches Program, as applicable. You further acknowledge and agree to the following:
  • the product has undergone an inspection and authentication process;
  • the inspection and authentication of the product is performed independently by Carousell Certified Watch Partners and does not amount to any representation or warranty by Carousell, whether express or implied, as to the authenticity, correctness of description, quality, merchantability, condition, state of repair and suitability or fitness for any particular purpose or use of the product. “Carousell Certified Watch Partners” shall refer to reputable watch dealers and/or sellers with years of experience in the field of dealing with and authenticating watch products whom have satisfied Carousell’s partnership eligibility criteria; 
  • all transactions of such products are completed offline at the Carousell Certified Watch Partner’s physical store where the buyer shall have the opportunity to inspect the product; 
  • if Carousell determines that the buyer’s application for a return and/or refund of the product for reason of counterfeit or unauthenticity is successful, you shall offer a full refund to the buyer;
  • Carousell will not be responsible for any losses, damages or other liabilities, whether direct or consequential including but not limited to legal costs, you may suffer arising from or in connection with any product or Content listed, offered for sale or supply, sold, supplied and/or communicated under the Carousell Certified Watches Program, including without limitation any third party intellectual property claims; and
  • Carousell will not be liable or responsible for handling any disputes between Carousell Certified Partners and the buyer. All disputes about the quality, authenticity or performance of the product shall be resolved directly between the Carousell Certified Partners and buyer.

In the event that an item under Carousell Certified qualifies for a return on the basis that the item received was not as described, the seller shall arrange the return delivery of the product from the buyer and shall be responsible for bearing the cost of the same.

By purchasing a:

• Certified Electronic under our Certified Electronics Program in Singapore, you agree to our Certified Electronics Program policies and guidelines 

• Certified Luxury goods under our Certified Luxury Program in Singapore, you agree to our Certified Luxury Program policies and guidelines. You further acknowledge and agree to the following:

  • the product has undergone an inspection and authentication process;

  • the inspection and authentication of the product is performed independently by Carousell Certified Luxury Partners and does not amount to any representation or warranty by Carousell, whether express or implied, as to the authenticity, correctness of description, quality, merchantability, condition, state of repair and suitability or fitness for any particular purpose or use of the product. “Carousell Certified Luxury Partners” shall refer to reputable industry experts with years of experience in the field of authenticating luxury products which have satisfied Carousell’s due diligence process;

  • authentication services that are performed are not intended to be relied on by you;

  • If Carousell determines that the buyer’s application for a return of goods and/or refund is successful, Carousell will provide a refund to the buyer, subject to and in accordance with the Certified Luxury Returns Policy here.

  • If Carousell determines that the buyer's application for a return and/or refund is unsuccessful, the buyer shall retrieve the product from Carousell within 14 days. If the buyer fails to retrieve the product from Carousell despite Carousell's attempts to consult with the buyer to repossess the product, upon which Carousell reserves the right to return the product to the buyer's last known location, to consign and/or sell the product, to dispose of, store or otherwise deal with the product in such manner as Carousell deems fit.

  • Carousell will not be responsible for any losses, damages or other liabilities, whether direct or consequential including but not limited to legal costs, you may suffer arising from or in connection with any product or Content listed, offered for sale or supply, sold, supplied and/or communicated under the Carousell Certified Luxury Program, including without limitation any third party intellectual property claims; and

  • Carousell will not be liable or responsible for handling any disputes between Carousell Certified Partners and the buyer. All disputes about the quality, authenticity or performance of the product shall be resolved directly between the Carousell Certified Partners and buyer.

• Certified Car under Carousell Inspected Services or Carousell Certified Cars Program, you agree to the following terms: (a) Carousell Inspected and (b)  Carousell Certified Cars.

5A. Carousell Global 

Carousell Global is a programme under which Carousell may list and sell selected items sourced from overseas marketplaces, suppliers and partners (“Carousell Global”). By purchasing a Carousell Global item, you acknowledge and agree to the following:

• the seller of record for Carousell Global listings is Carousell. Carousell may source, procure, arrange shipment of, fulfil, support and/or handle returns for Carousell Global items through overseas marketplaces, suppliers, partners, carriers, customs or clearance service providers, parcel processing facilities, return handlers and other third-party service providers;

• Carousell Global items have not been inspected, certified, authenticated or verified by Carousell, and Carousell does not represent, warrant, undertake or promise, whether expressly or impliedly, the authenticity, genuineness, provenance, origin, title, merchantability, quality, condition, grading, correctness of description, fitness for purpose, suitability, legality, non-infringement, or that the item will meet your expectations;

• listing descriptions, photographs, condition details, item specifics, grading information, compatibility information and other content for Carousell Global items may be based in whole or in part on information obtained from third parties. While Carousell may adapt, translate, summarise, reformat or localise such information, Carousell does not guarantee that such information is complete, accurate, current or error-free;

• delivery dates and timeframes for Carousell Global items are estimates only and are not guaranteed. Carousell shall not be liable for delays, delivery failures, customs delays, export or import issues, carrier issues, parcel loss, damage in transit, regulatory holds, or any other act, omission or event attributable to third-party service providers or circumstances outside Carousell’s control; 

• Carousell Global returns, refunds and dispute handling are governed by the Carousell Global Returns/Refunds Policy [here], as updated from time to time. Carousell may determine in its discretion whether a claim is valid, the evidence required, whether a return is required, the return method, the destination, the deadline, the condition in which the item must be returned, and the appropriate resolution, including return for refund, refund without return, partial refund, replacement, exchange, or other remedy;

• if a return is required, you must return the item strictly in accordance with Carousell’s instructions as set out in the Carousell Global Returns/Refunds Policy [here]. Carousell may reject, reduce, reverse or withhold any refund or other resolution if the returned item is not the same item sent, has been used, altered, damaged, tampered with, incompletely returned, inadequately packaged, or otherwise does not comply with Carousell’s return requirements; 

• to the extent Carousell Global listings, information, images, content or functionality are sourced from, powered by, or made available through third party APIs, feeds or related services, you agree to comply with any end-user restrictions, usage conditions and other applicable requirements, including the following: eBay API License Agreement (https://developer.ebay.com/join/api-license-agreement); and

• in the event of any inconsistency between the general Buyer Protection or other platform policies and the specific terms applicable to Carousell Global, the specific Carousell Global terms shall prevail to the extent of the inconsistency.

6. Fees and Payments

Depending on the type and/or number of listings you choose to post and any additional services you may request in relation to your Account or listing, you may be charged subscription fees, listing fees, quota fees, charged for the Carousell Coins you may purchase and/or fees and charges otherwise in relation to your Account or listing (collectively, the “Carousell Fees”).

You may pay your Carousell Fees using a credit card, debit card, cheque or by way of telegraphic or other electronic means of transfer. You may also pay your Carousell Fees through any of the methods as may be made available on the Platforms or as may be notified to you from time to time.

You acknowledge and agree that:

• in the event of a subscription or recurring payment, you shall ensure that all payments are made and cleared by your bank before each monthly and/or annual recurring payment is due. For payments by credit card, your credit card account must be in good standing and remain valid for the monthly/annual charge(s) to be debited successfully. In the event of an unsuccessful payment, your Carousell Subscription will automatically be suspended and/or terminated if payments are not received within ten (10) days from due date;
  
   

• If your credit card has expired, or if you wish to use a different credit card, please notify us promptly by sending an email to finance@thecarousell.com at least 14 days before your next subscription fee payment is due. Please indicate “Expiry/Change of CC details” at the subject header;
  
   

• save as set out in this Clause, all subscription fees, Professional Account Service Fee, listing fees and/or other fees and charges paid by you to us with respect to your Account or otherwise for your access to and use of the Services, are non-refundable. For the avoidance of doubt, there will be no refunds of any Carousell Fees in the event that: (i) your Account is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with these Terms;
  
   

• You shall make prompt payment of all Carousell Fees, in full before the due date stipulated by Carousell for such payment (where applicable) and in accordance with our payment instructions. In the event of late payment or non-payment of amounts due to Carousell, without prejudice to any other rights or remedies available to us, Carousell shall be entitled to: (i) terminate and/or suspend your Account and/or your access to the Services; and/or (ii) charge you a late payment fee on the overdue amount at the rate of 1.5% per month, or, if lower, the maximum rate allowed by applicable law. You shall pay such fees together with the overdue Carousell Fees and any legal fees and collection costs incurred by Carousell in collecting any past due amounts. This fee will be applied on the day after the payment due date and will applied each month until the overdue amount is paid. Carousell shall not be liable, and you agree not to hold Carousell liable, for any expenses, damages, or losses arising from such restriction, suspension, or termination;
  
   

• in the event your Account is suspended or terminated for any reason any amounts due on your Account will immediately become due and payable. Carousell reserves the right to immediately charge any amounts you have not previously disputed to the billing method that you are using and shall be entitled to terminate your Account, without prejudice to any other rights or remedies available to us; and
  
   

• you are responsible for collecting and paying any taxes associated with using and making sales through the Services. Depending on the tax legislation of your country of residence, goods and services tax or similar consumption tax might apply in addition to your fees.

• Professional Accounts determined to be liable for Professional Account Service Fees based on these terms and the current Professional Account Fee Schedule will (unless otherwise agreed upon between parties) receive a monthly invoice detailing the calculation and the total amount due. Payment terms and methods will be specified on the invoice. Timely payment of Professional Account Service Fees is required to maintain account privileges. Any appeals regarding the Professional Account Service Fee must be submitted in writing within the stipulated timeline and in the manner as set out in Carousell's Service Fee Policy, at all times Carousell’s assessment and decision of the appeals shall be final, and no further appeals on the outcome will be entertained. Failure to submit an appeal within the stipulated period and in the specified manner will result in the invoice being deemed accepted and payable in full. 

6.1 Listing Fees & Quota

You may be limited to a maximum number of active listings you may publish on your profile at a time (“Listing Quota”), on the number of buyers you can reply to in a specific category at a time (“Reply Quota”) or the visibility of your listing may be restricted at a given time (“Listing View Quota”). Any additional listing insertion, the ability to reply beyond the Reply Quota or exposure to listing views beyond the Listing View Quota is subject to a fee in accordance with Carousell’s prevailing fees’ rules and charges, which can be found in the following articles and forms a part of these Terms:

• Listing Quota; 
• Reply Quota; and 
• Listing View Quota.

Please also take the time to read the additional terms and conditions, as set out in Clause 18 below, that will apply when you choose to purchase Carousell Coins to pay for additional listing insertions and other services such as Custom Quota, Reply Quota or the Prestige Merchants Programme (to avail your listings to unlimited listing views). 

You acknowledge and agree that:

• Carousell does not represent or warrant that any Carousell Fees paid or payable will lead to a like, offer, chat, quality lead and by extension, sale; 
   

• Custom Quotas are only valid for one (1) year from the date of their purchase, unless otherwise stated in the relevant terms and conditions at the point of purchase and/or allocation (the “CQ Validity Period”);

• Unless otherwise specified or updated in Carousell’s prevailing Reply Quota rules or Listing View Quota rules, Reply Quotas and Listing View Quotas are allocated on a monthly basis. For the purpose of Reply Quota, it will be refreshed on a fixed day of every month based on the day the Reply Quota was first consumed. For the purpose of Listing View Quotas, it will be fixed on the first day of each calendar month. For avoidance of doubt, unused Reply Quota or Listing View Quota cannot be paused, rolled over and/or accumulated;

• The Reply Quota or Listing View Quota may not apply in the event you purchase Carousell Coin bundles or Carousell Subscriptions which come with unlimited reply quota or unlimited listing view quota (whichever applicable) for a specified period of time. Unless otherwise notified at the point of purchase and/or allocation, the unlimited Reply Quota or Listing View Quota shall commence on the date of purchase and shall be valid for such period as stated in the relevant terms and conditions at the point of purchase and/or allocation (the “RQ Validity Period” and “LV Validity Period” respectively). In no event shall any user be entitled to more than 90 days of unlimited Reply Quota and RQ Validity Period and LV Validity Period cannot be frozen and/or paused;

• The consumption rate and expiry date set out in your Account shall serve as conclusive evidence of the consumption and expiry date of your Custom Quota and/or Reply Quota (as the case maybe). All Custom Quota, Reply Quota and/or  Listing View Quota shall be deemed expired and will be cancelled immediately and without further notice upon the expiry of the CQ Validity Period , RQ Validity Period and/or LV Validity Period. Carousell reserves the right to deal with any unused or expired Custom Quota, Reply Quota or Listing View Quota in such manner as it deems fit in its absolute discretion and may at its discretion from time to time vary the CQ Validity Period, RQ Validity Period and/or LV Validity Period. You hereby agree that you will have no claim whatsoever against Carousell for any used or expired quotas such as Custom Quota, Reply Quota and Listing View Quota. For the avoidance of doubt, any such unused or expired quotas are non-extendable, and non-refundable;

• Carousell reserves the right to correct the balance of your quotas if we believe that an error, including clerical error, has occurred. Carousell may also, in its discretion, allocate Listing Quotas, Reply Quotas or Listing View Quotas to you at no cost to you (“Free Quotas”), subject to any additional terms and conditions. Carousell reserves the right to withdraw, amend and/or alter any part of or the whole terms and conditions of such Free Quotas, at any time without giving prior notice or compensation in cash or in kind.;

• All fees and/or charges paid by you to us for any listing fee, listing quota, listing insertions and listing view quota such as Custom Quota, Reply Quota and Prestige Merchants Programme packages are non-refundable; and

• There will be no refunds in the event that: (i) your Account is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with these Terms.

7. Carousell is a Venue

The Services provide a venue for users to interact with each other, and to buy and sell items. Carousell does not pre-screen a user or the Content provided by a user, nor is Carousell directly involved in transactions between users save for transactions under Carousell Certified and Carousell Global where Carousell is the seller and transactions under Sell to Carousell. Consequently, Carousell has no control over, and you agree that Carousell is not responsible or liable for, any of the following:

• The quality, safety, morality, legality or authenticity of any aspect of the items advertised and/or listed by users, and, the authenticity, provenance, origin, title, quality, condition, grading or legality of any Carousell Global item or any for items listed by a Carousell Certified Partner. 
   

• The truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items.
   

• The true identity, age, nationality, or sense of humour of a user.
   

• Any Content posted by users.

You are encouraged to use the features and functions available on the Services to communicate with other users and/or to find out more about an item which a user has put up for sale. However, please exercise common sense and good judgment in your interactions with other users. While Carousell endeavours to keep the Services safe for everyone, your use of the Services and your interactions with other users is entirely at your own risk.

8. Content

The Services allow users to create listings and/or share, post and/or communicate content, such as photos, videos, comments, data, text, links, product description, product specification and/or other information (“Content”).

You retain ownership rights in the Content which you upload or share on the Services but you grant Carousell a worldwide, fully-paid, royalty-free, sub-licensable, and transferable licence to host, store, use, display, reproduce, modify, adapt, edit, publish and distribute such Content (subject to Carousell’s Privacy Policy) for the purpose of operating, developing, providing, promoting, and improving the Services and to research and develop new products and services and to the fullest extent permitted by law, you irrevocably waive all moral rights (including but not limited to the right to be identified) you may be entitled to under any law or jurisdiction in relation to the same.

You understand and agree that you are solely responsible for the Content which you post or share on or through the Services and any loss or damage which you sustain as result of such Content is solely your responsibility.

You acknowledge that Carousell does not pre-screen Content uploaded by users. Carousell shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available on the Services. Without limiting the foregoing, Carousell shall have the right to remove Content, without liability or the obligation to offer a refund, in any of the following events:

• If the Content is suspected to be / is in breach of these Terms.
   

• If Carousell has received a complaint or notice of infringement in respect of the Content.
   

• If the Content is otherwise objectionable.

Carousell may also block Content and the delivery of a communication (including, without limitation, feedback, postings, messages and/or chats) to or from the Services as part of efforts to protect the Services or users, or to otherwise enforce these Terms.

Carousell is a multi-category classifieds and recommerce marketplace that allows its users to buy and sell with ease. As such, the appearance or placement of listings in search and browse results are influenced by a variety of factors, including but not limited to:

• search terms, browsing history and site activity;
• listing type, price, shipping options, relevance to the user’s query;
• seller’s profile, including ratings and adherence to Carousell’s policy and guidelines; and
• the number of listings matching the user’s search.

8.1 AI Assisted Content and Accuracy

You acknowledge and agree that:

• certain Services, such as our List with AI feature, utilises artificial intelligence and algorithms (“AI”) to generate descriptions and listing meta data from your images, audio, video recordings and any other user inputs. While we strive to ensure the AI's accuracy, you understand that AI-generated content may not always be perfect and may contain errors, omissions, bias or inaccuracies;
• You are responsible for thoroughly reviewing and editing the AI-generated content before publishing your listing and Content. The AI provides a starting point, but the final accuracy and legality of the listing are your sole responsibility.
• the AI's performance may vary depending on factors such as audio quality, video clarity, accents, and background noise. You agree that Carousell is not responsible for any errors, bias, omissions, inaccuracies or misinterpretations by the AI;
• You remain responsible for ensuring that any content generated by the AI, as well as any content you add to the listing, complies with all applicable laws, regulations, and our platform's community guidelines; and
• the AI models that are used are trained on large datasets, and that in some cases, the AI may produce content that is biased, offensive, or otherwise objectionable. You are responsible for ensuring that your final listing is free of any such content.

8.2 Content in Live Shows

Content transmitted by users through the Livestreaming Feature (as defined in Section 9A below), including video streams, audio, live chat messages, and on-screen overlays (collectively, “Streaming Content”), constitutes Content for the purposes of this Section 8 and is subject to all provisions of this Section 8 accordingly.

By transmitting Streaming Content, you grant Carousell a worldwide, non-exclusive, royalty-free licence to copy, use, host, store, transmit, and reproduce your Streaming Content, for the purposes of providing the Livestreaming Feature and operating, maintaining, and improving the Services. Carousell may sub-licence this right to third-party service providers engaged in connection with the Livestreaming Feature (including live video streaming infrastructure providers such as Agora Lab, Inc.) to the extent necessary for those providers to deliver the Livestreaming Feature.
 

9. Selling and Buying on Carousell

In using the Services to create a listing and offer an item for sale, post a job opening and/or offer a service (as the case may be), you agree to comply with the following:

• All items must comply with these Terms and Carousell's policies, which can be found here.
   

• Our listing policy which is applicable to all categories except Property, Autos, Jobs and Services.

• You must provide a fair, accurate and complete description of each item, including your price for the item.
   

• Each item, job opening and/or offer of services must have its own listing.
   

• Your listing for an item may only include text, descriptions, graphics, images and other content relevant to the item. All Content contained in a listing must be true, complete, accurate and not misleading in any manner whatsoever.
   

• All items, job opening and/or offer of services must be listed in the appropriate category.All job listings must comply with all applicable laws, regulations, guidelines or policies and any notices, guidelines and/or policies issued by the Ministry of Manpower of Singapore including the Tripartite Guidelines on Fair Employment Practices and the Tripartite Guidelines on Non-Discriminatory Job Advertisements (as may be amended or updated).
  
   

• Where a specific attribute (“Specific Attribute”) in your job listing has to be included and where the Special Attribute may be viewed as discriminatory, you shall ensure that the Specific Attribute is a reasonable requirement for the job listed. You must provide the reason for requiring the Specific Attribute in your job listing.
  
   

• Any links included in your listing leads to your personal or corporate website and must not include any links to third party websites.

• All property listings must comply with all applicable laws, regulations, guidelines or policies and any notices, guidelines and/or policies issued by  Council for Estate Agencies ("CEA") such as the Practice Guidelines on Ethical Advertising and the Code of Ethics & Professional Client Care. Please be reminded that every licensed estate agent and registered salesperson (collectively, the "Salespersons") must act in accordance with the provisions of the Estate Agents Act 2010, the Estate Agents (Estate Agency Work) Regulations 2010 and the guidelines issued by the CEA. It is an offence for any individual to carry out estate agency work without a valid registration.

You acknowledge and agree that Carousell has no control over any website other than the Carousell website and shall not in any event be responsible or held liable for any expired job listing which appears on any website other than the Carousell website or any expired job listing which is retrieved by any search engine.

Without prejudice to the rest of these Terms and Carousell’s policies, you warrant, in respect of each job opportunity, services and/or item which you offer for sale on the Services (as the case may be), that:                                                    

• You are the owner of the item, and the item is not stolen.
   

• The item is not counterfeit and does not infringe upon any third party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights.
   

• The sale of the item complies with all laws and regulations which apply to that item.
   

• The item is not dangerous, hazardous or subject to a recall by a government or manufacturer.
   

• All selection criteria stated in a job listing are clear, objective and relevant and does not refer to age, race, language, gender, marital status and religion, except where it is a Specific Attribute.
  
   

• The Content in any listing does not infringe or violate any applicable laws and regulations, the intellectual property rights or proprietary rights of a third party.

All offers made and accepted through the Services are binding.

If you are a seller who has accepted a buyer’s offer for an item:

• You agree to ship the item or otherwise complete the transaction with the buyer in a prompt manner unless there is an exceptional circumstance, for instance, if the buyer fails to meet the terms of your listing (such as payment method), or you cannot authenticate the buyer's identity.
   

• You may charge reasonable shipping and handling fees to cover the costs for packaging and mailing the item. However, you must not charge excessive shipping fees or otherwise avoid fees.
   

• You may not alter the item's price after a sale, or misrepresent the item's location and price.

If you are a buyer whose offer for an item has been accepted by a seller, you agree to make prompt payment to the seller for the item, unless there is an exceptional circumstance, for instance, if you cannot authenticate the seller’s identity.

In communicating with a user through the Services for the offering of or acceptance of a job listing and/or services or purchase or sale of an item (each, a “Transaction”), you may obtain personal information of that user, such as their email address, phone number and mailing address. Without obtaining prior permission of the user, you shall use such information solely for the purpose of the Transaction.

Notwithstanding the foregoing, where Carousell is not involved in a Transaction which is solely between users, Carousell cannot ensure that a user (whether as a buyer or seller) would follow through and complete a Transaction.

If you are a user in Malaysia, the following will apply to you:

Any person who operates a business for the purpose of supply of goods or services via our Platforms is required, under the Consumer Protection (Electronic Trade Transactions) Regulations 2012 of Malaysia, to disclose, to the best of their knowledge and belief, the following information: 
 

1. The name of the person who operates a business for the purpose of supply of goods or services through our Platforms, or the name of the business, or the name of the company.

2. The registration number of the business or company, if applicable.

3. The e-mail address and telephone number, or address of the person who operates a business for the purpose of supply of goods or services through Carousell.

4. A description of the main characteristics of the goods or services.

5. The full price of the goods or services including transportation costs, taxes and any other costs.

6. The method of payment.

7. The terms and conditions.

8. The estimated time of delivery of the goods or services to the buyer. 
    

Please kindly note that failure to provide such information or providing false or misleading information may result in the commission of an offence for which Carousell shall not be liable.  

9A. Live Auctions and Live Shows

Carousell offers a live video auction feature (the “Livestreaming Feature”) through which sellers may host live shows and conduct real-time auctions of items listed on the Platform. The following terms apply to all users who access, host, or participate in the Livestreaming Feature.

9A.1 Definitions

In this Section 9A, the following terms have the meanings given to them below:

“Auction” or “Live Auction” means a real-time online auction conducted by a Host during a Live Show, in which one or more Lots are offered for sale to the highest Bidder within a specified time period using the Livestreaming Feature.

“Bid” means an offer to purchase a Lot at a stated price, placed by a Bidder during a Live Auction through the Carousell platform.

“Bidder” means a registered Carousell user who places a Bid during a Live Auction.

“Host” or ‘Streamer” means a registered Carousell seller who conducts a Live Show using the Livestreaming Feature.

“Live Show” means a real-time video broadcast conducted by a Host on the Carousell platform during which one or more Live Auctions may be held.

“Lot” means a specific item or group of items offered by a Host as a single unit for sale in a Live Auction.

“Reserve Price” means the minimum price at which a Host is prepared to sell a Lot. The Reserve Price may or may not be disclosed to Bidders.

“Starting Price” means the minimum Bid price for a Lot as set by the Host at the commencement of the auction for that Lot.

“Winning Bid” means the highest valid Bid recorded at the close of a Lot’s auction period, resulting in a binding obligation to purchase that Lot.

9A.2 Eligibility to Participate

To participate in a Live Auction as a Bidder, a user must: (a) hold a valid and active Carousell Account; (b) enter valid payment or card details on the Carousell platform before placing any Bid; and (c) comply with any eligibility requirements that Carousell may specify from time to time.

To conduct a Live Show as a Host, a user must: (a) hold a valid and active Carousell seller Account; (b) be duly authorised to list and sell the items they intend to offer; (c) meet any eligibility criteria and onboarding requirements that Carousell specifies; and (d) agree to these Terms and any supplementary guidelines for Hosts published by Carousell.

Users who have been suspended, restricted, or banned from the Platform may not participate in Live Auctions as a Host or Bidder during the period of such suspension, restriction, or ban. Carousell reserves the right to limit, restrict, or revoke eligibility to use the Livestreaming Feature at any time, at its sole discretion.

9A.3 How Live Auctions Work

A Live Show consists of one or more consecutive Lots offered for sale by the Host. For each Lot, the Host sets a Starting Price (and, at the Host’s discretion, a Reserve Price) and a fixed auction duration. Bidders may place Bids during this period.

At the close of the auction period for each Lot, the Bidder with the highest valid Bid is the winning Bidder for that Lot, subject to the Reserve Price provisions set out below.

If the Host has set a Reserve Price and the highest Bid at close does not meet or exceed it, Carousell reserves the right (in consultation with the Host) to treat the Lot as unsold. In that event, no purchase obligation arises for any Bidder on that Lot.

The auction clock for each Lot is managed server-side by Carousell’s platform systems and is authoritative. Client-side display times may vary due to network conditions and do not affect the official close time of a Lot.

Carousell does not guarantee any minimum number of Lots, Bidders, or Live Shows. The availability of the Livestreaming Feature is subject to Carousell’s platform capacity and the availability of third-party video infrastructure services.

9A.4 Binding Bids

All bids placed in a live auction are legally binding. By placing a Bid, a Bidder makes a binding offer to purchase the relevant Lot at the stated Bid price. A Bid cannot be retracted once submitted.

If a Bidder’s Bid is the Winning Bid at the close of a Lot, that Bidder is contractually obligated to purchase that Lot at the Winning Bid price, subject to the Reserve Price and payment provisions of this Section 9A.

Users should only place Bids for items they are genuinely prepared to purchase. Users who repeatedly place Winning Bids without completing payment may have their access to the Livestreaming Feature suspended or permanently removed.

Carousell is not a party to the sale contract formed between the Host and the winning Bidder. Carousell acts solely as a platform intermediary facilitating the transaction. The binding sale contract is between the Host (as seller) and the winning Bidder (as buyer).

9A.5 Payment

By placing a Bid, a Bidder authorises Carousell to place a hold on the payment or card details entered by the Bidder for the amount of their Bid. This hold will be released if the Bidder does not win the Lot.

Upon a Bidder winning a Lot, the Winning Bid amount will be automatically charged to the payment details provided by the Bidder. Payment will be processed through Carousell’s standard payment infrastructure.

If a Bidder’s payment details are invalid or payment cannot be processed for any reason, Carousell may: (a) cancel the transaction and make the Lot available for re-sale by the Host; (b) suspend or restrict the Bidder’s access to the Livestreaming Feature; and/or (c) take such other action as Carousell deems appropriate.

All prices in Live Auctions are quoted and payable in the currency applicable to the user’s jurisdiction, unless otherwise stated. Applicable taxes, Platform fees, and delivery charges (if and as applicable) will be disclosed at checkout.

Except as provided under the Buyer Protection policy (Section 10) or as required by applicable law, completed purchases made by a winning Bidder are final and non-refundable. Requests for post-win cancellation are subject to clause 9A.7(c) below.

9A.6 Host (Seller) Obligations

A Host must ensure that all items offered as Lots are: (a) accurately and honestly described; (b) in the condition represented and available for sale at the time of the Live Show; (c) lawfully owned by the Host and available for sale; and (d) compliant with Carousell’s listing rules, prohibited items policy, and all applicable laws.

During a Live Show, a Host must: (a) clearly show and describe each Lot before or during the auction for that Lot; (b) disclose any material defects, damage, or limitations; and (c) conduct auctions in a fair and transparent manner.

A Host must not engage in any of the following prohibited conduct during a Live Show:

• shill bidding (placing Bids on their own Lots, directly or indirectly through another person, to artificially inflate prices);

• offering items for which they do not have clear title or the right to sell;

• offering counterfeit, unlicensed, or prohibited items;

• making false or misleading representations about any Lot or its value, condition, provenance, or availability;

• conducting or soliciting off-Platform transactions in connection with items shown in a Live Show;

• sharing personal contact details of Bidders or other viewers without their consent; or

• engaging in conduct that violates Carousell’s Community Guidelines.

A Host is solely responsible for fulfilling orders arising from their Live Auctions in accordance with clause 9A.8 below.

9A.7 Buyer Obligations

A Bidder must: (a) ensure their payment details entered on the Carousell platform are valid and have sufficient funds or credit available at the time of bidding; (b) only place Bids for items they genuinely intend to purchase; and (c) complete all purchases arising from Winning Bids in accordance with these Terms.

A Bidder must not: (a) place Bids with no genuine intent to purchase (“dummy bids”); (b) collude with a Host or other Bidders to manipulate auction outcomes; or (c) use any automated tool, bot, or script to place Bids. 

Buyer Protection under Section 10 may apply to purchases made through a Live Auction, subject to the terms and limitations of the Buyer Protection policy. 

9A.8 Order Fulfilment

Orders arising from a Live Auction will be processed through Carousell’s standard order management system. Upon a Winning Bid being confirmed and payment processed, the Host will receive the order details for fulfilment.

At the time of participating in a Live Auction, Bidders will be prompted to select a fulfilment method: (a) self-collection from the Host at an agreed location and time; or (b) delivery via Carousell’s available delivery services, subject to Carousell’s prevailing delivery terms and charges.

Hosts must fulfil each order (by shipping or making the item available for collection) within the timeframe specified in Carousell’s prevailing seller fulfilment guidelines. Failure to fulfil within the required timeframe may, at Carousell’s sole discretion, result in order cancellation, a refund to the Bidder, and suspension or removal of the Host’s access to the Livestreaming Feature. 

Disputes relating to items not received, items not as described, or fulfilment failures arising from Live Auction purchases are subject to the standard Carousell dispute resolution process under Section 17 and the Buyer Protection policy under Section 10.

9A.9 Live Chat and Viewer Interaction

During a Live Show, viewers may interact via a live chat function. All chat messages are visible to other viewers and the Host and constitute Content for the purposes of Section 8 of these Terms.

Users must not use the live chat to: (a) post content that is abusive, harassing, offensive, threatening, or defamatory; (b) share personal information of others without their consent; (c) post spam or unsolicited promotional content; or (d) share links to third-party platforms, external payment channels, or off-Platform transaction routes.

Carousell may mute, remove, or ban users from a Live Show at any time where their conduct violates these Terms or Carousell’s Community Guidelines. Such actions may be taken in real time and without prior notice to the relevant user.

9A.10 Content Standards; Third-Party Infrastructure; Recording

All content transmitted during a Live Show (including video streams, audio, live chat, items shown, and overlays) constitutes Content for the purposes of Section 8 and must comply with these Terms, Carousell’s Community Guidelines, and all applicable laws.

Hosts must not broadcast content that: (a) is illegal under applicable law; (b) infringes any third party’s intellectual property rights; (c) is obscene, indecent, or sexually explicit; (d) promotes or glorifies self-harm, violence, or illegal activity; or (e) contains private or personal data of any individual without their explicit consent.

By using the Livestreaming Feature, you represent and warrant that: (a) you are the creator and owner of the content you transmit, or have all necessary licences, rights, consents, and permissions to transmit it; (b) your content does not and will not infringe any intellectual property right, privacy right, or other right of any third party; (c) your content does not and will not defame or harass any person; and (d) your content is not objectionable, indecent, obscene, pornographic, or hateful.

Where applicable law requires that all participants in a recorded communication be notified of or consent to the recording, you are responsible for ensuring that such notification and consent has been obtained before the recording takes place.

9A.11 Acceptable Use of the Livestreaming Feature

In addition to the prohibited conduct set out in Section 2 of these Terms, when using the Livestreaming Feature, you must not:

• attempt to circumvent, disable, or interfere with the security features, access controls, or technical operation of the Livestreaming Feature or the underlying video infrastructure;

• use any automated programme, script, bot, or tool to interact with the Livestreaming Feature other than through Carousell’s official interface;

• attempt to reverse engineer, decompile, or modify the underlying video infrastructure in any manner;

• conduct any activity that fraudulently or artificially inflates usage, traffic, or engagement on the Livestreaming Feature;

• use the Livestreaming Feature in connection with any item or transaction that is subject to applicable trade sanctions, export restrictions, or embargo laws; or

• transmit any content that would cause Carousell or any of its third-party service providers for the Livestreaming Feature (including Agora Lab, Inc.) to violate any applicable law, regulation, or acceptable use policy.

To the extent the Livestreaming Feature is powered by, or made available through, third-party services and infrastructure, you agree to comply with any applicable end-user restrictions, usage conditions and other requirements of those third-party services, including the following:

• Agora Acceptable Use Policy (https://www.agora.io/en/acceptable-use-policy/)

Users acknowledge that the Livestreaming Feature and its underlying infrastructure may transmit communications over third-party networks which may, in part, be unencrypted. Carousell is not responsible for the interception of communications by third parties as a result of network transmission.

9A.12 Carousell’s Rights; Platform Intermediary Role

Carousell reserves the right to suspend, interrupt, terminate, or restrict any Live Show, in whole or in part, at any time and without prior notice, where Carousell determines in its reasonable discretion that: (a) the Live Show or any content transmitted during it violates these Terms, Carousell’s Community Guidelines, or applicable law; (b) the Live Show poses a legal, reputational, or operational risk to Carousell or its users; or (c) action is necessary to protect the integrity of the Livestreaming Feature or the Platform.

Carousell may, without prior notice, remove or withhold from display any Content transmitted during a Live Show where Carousell determines that such content violates these Terms or applicable law. Carousell may also suspend or permanently remove a user’s access to the Livestreaming Feature for repeated or serious violations of this Section 9A.

Carousell acts as a platform intermediary in connection with Live Auctions and is not a party to any sale contract formed through a Live Auction. Carousell does not take ownership of any Lot and does not represent or warrant the quality, authenticity, legality, or fitness for purpose of any item offered in a Live Auction.

Carousell does not represent or warrant that the Livestreaming Feature will be uninterrupted, error-free, or continuously available. Carousell is not liable for losses arising from: (a) a Live Show being interrupted, delayed, or terminated due to technical issues or third-party infrastructure failure; (b) connectivity or network issues; or (c) any act or omission of a Host or Bidder.

The rights set out in this Section 9A.12 are in addition to Carousell’s general rights under these Terms, including under Section 24 (Suspension and Termination).

9A.13 Brand Owner Non-Affiliation

Unless expressly authorised by the relevant rights holder, any reference during a Live Show or Live Auction to a brand, trademark, trade name, product line, intellectual property, character, franchise, manufacturer, licensor, or other third-party rights holder is made solely by the Host. Neither Carousell nor any such third party sponsors, endorses, administers, approves of, authenticates, certifies, is affiliated with, or is otherwise involved in the relevant Live Show, Live Auction, Lot, listing, promotion, sale, or transaction.

For the avoidance of doubt, Carousell acts solely as a platform intermediary and does not verify, authenticate, certify, endorse, or guarantee the authenticity, provenance, ownership, condition, quality, legality, or fitness for purpose of any Lot offered during a Live Show or Live Auction. Any representations, warranties, statements, claims, or descriptions relating to a Lot are made solely by the Host.

A Host must not state, represent, imply, or otherwise create the impression that any brand owner, trademark owner, manufacturer, licensor, intellectual property rights holder, sponsor, celebrity, organisation, or other third party sponsors, endorses, approves, authenticates, certifies, is affiliated with, or is otherwise associated with any Live Show, Live Auction, Lot, Host, or transaction arising from the same, unless the Host has obtained all necessary rights, permissions, authorisations, or approvals and can provide evidence of the same upon Carousell's request.

10. Buyer Protection

In using the Services to create a listing and offer an item for sale, a seller may choose to enable the ‘Buy’ button (“Buyer Protection”). Buyer Protection allows you to use the following payment service (“Payment Service”) and shipping services (“Shipping Service”) (collectively “Payment and Shipping Services”) for purchase or sale of items on the Platform. Please note that Buyer Protection does not accept orders exceeding S$20,000. A Buyer Protection transaction with an amount that exceeds S$20,000 will be rejected at the point of submitting the order. 

Ensuring users of the Services are protected while transacting on the Platform is our top priority. For this reason, additional protection is available to sellers and buyers who transact through Buyer Protection.

By using Buyer Protection, you agree to comply with the following:

• To comply with the procedures and rules set out in the guidelines and FAQ 

  • If you use Buyer Protection in Singapore, the procedures and rules set out here apply to you

  • As a Seller using Buyer Protection in Singapore, you agree and acknowledge that for the Transaction to be processed via Buyer Protection, you are required to confirm the deal and schedule a meet up or confirm that the delivery process has started as indicated through the Platform. You agree that unless otherwise stated in our rules, orders that are delivery enabled will be automatically cancelled 6 days after the order has been placed if you have yet to ship the item, and orders that are to be fulfilled by meet-ups will be automatically cancelled 3 days after the order has been placed and no meet-up has been scheduled.

  • To raise the dispute through the Order Details Page within the dispute window 2 days after in-app delivery status reflects that the item has been delivered, 6 days after the latest estimated delivery date, or before the buyer acknowledges the receipt of the item as per described, whichever comes first).

• To transact on the Platform and ensure that all communications in relation to any Transaction and issues raised are kept within the Platform. Transactions performed outside of the Platform are not covered, and listings or users soliciting for transactions to happen outside of the Platform are subject to removal without notice.

• To not persuade, induce, or attempt to induce Users to transact outside of the Carousell Platform.

• To not use Buyer Protection in connection with any Prohibited Items. Buyer Protection does not cover Prohibited Items and does not support refunds or returns for Prohibited Items. For more information on the scope of Buyer Protection, refer to this page

• To transact through tracked delivery. Users are strongly encouraged to always opt for tracked delivery. If you and the user are unable to agree or resolve any disputes in respect of untracked mail and attempts to seek coverage and/or protection under Buyer Protection, you agree that Carousell will attempt in good faith to facilitate resolution of the dispute and reserves the right to deal with such disputes in such manner as it deems fit in its absolute discretion but is under no obligation to provide any recourse to the same.

• To protect against the risk of liability, payment for purchases made to a seller using the Buyer Protection services will be held by Carousell or its authorised agent as a stakeholder. After a buyer makes payment for his/her order (“Buyer’s Purchase Monies”), the Buyer’s Purchase Monies will be held by Carousell until all the following conditions are fulfilled: 

A. The buyer sends confirmation to Carousell that the buyer has received the item; 
B. The order is dispatched and the buyer has not lodged a dispute within the dispute window through the Platform; 
C. Carousell or its third party service provider (as may be relevant) has successfully verified the identity of the buyer and seller, and/or any beneficial owner of the buyer and seller’s accounts, as may be required pursuant to applicable laws and regulations; 
D. The seller has selected its default withdrawal method by providing Carousell with its bank account and/or debit card; 
E. Such other time as Carousell reasonably determines that a distribution of the Buyer’s Purchase Monies minus any return shipping fees, transaction, platform/service and/or administration fees that may be charged by Carousell and/or its service providers is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.
 

• The following applies with regards to a sale or purchase of event tickets through our Buyer Protection:
  • Each Buyer agrees and acknowledges that such ticket(s) may be from a Seller who is not the event organiser, such as other fans, season ticket holders, or professional resellers. In certain circumstances, the ticket(s) may be obtained from unauthorised sources may be lost, stolen, counterfeit, invalid and if so, could be void and not honoured by the event organiser. 
  • Buyers are strongly encouraged to do their due diligence prior to purchasing the ticket(s). 
  • Buyer Protection is not intended to and does not at any time guarantee that the ticket(s) will be honoured by the event organiser or is valid. 
  • Carousell is not responsible nor do we represent, warrant, undertake or promise that any purchase of a ticket on the platform will grant any Buyer or ticket holder access to the event, be honoured and/or not voided by the event organiser.

Upon the fulfillment of all the above conditions or as may be waived by Carousell, Carousell will release the Buyer’s Purchase Monies minus any return shipping fees, transaction, platform service and/or administration fees that may be charged by Carousell and/or its service providers held by Carousell to the seller.

If Carousell determines that the buyer’s application for a return of goods and/or refund is successful, Carousell will provide a refund to the buyer, subject to and in accordance with the Buyer Protection Refund Policy here. For items listed under Carousell Global, please refer to the Carousell Global Returns/Refunds Policy [here] for the specific refund/return terms applicable to Carousell Global items. 

In the event that an item under Buyer Protection qualifies for a return on the basis that the item received was not as described, the seller shall arrange the return delivery of the product from the buyer and shall be responsible for bearing the cost of the same.

11. Payment Service

Buyer Protection, Carousell Certified and Carousell Global (where made available) allows a buyer to make payment for purchase of an item listed on the Platform using: (i) a credit or debit card the buyer registers with Carousell; (ii) a DBS PayLah! account the buyer successfully connects through the Platform; (iii) buy now pay later (BNPL) options provided by Payment Service Providers; and/or (iv) a PayNow account the buyer successfully connects through the Platform.

11.1. Account Balance 

All the payments that a seller has earned from selling items through Buyer Protection and/or Carousell Certified will be accepted through the seller’s Account and reflected as a balance ("Balance"), after certain conditions have been met. Such conditions include the establishment and verification of information in respect of the following by Carousell and/or its Payment Service Providers (as defined below), using reliable and independent sources, and retention of reference documents used in such verification:

•  

  • where you are representing an Entity, the identities of all directors, partners and persons having executive authority as if such persons were themselves a user;

  • your identity (as well as identity and authority of any agent and/or natural person appointed by you to act on your behalf in relation to your Account); and

  • the existence of any beneficial owner in relation to your Account and if so, the identity of each such beneficial owner;

as may be required pursuant to the requirements of the relevant economic sanctions, anti-money laundering and counter-terrorism financing laws and any other applicable laws and regulations.

You may withdraw the available balance to your linked bank account and/or debit card (“Default Withdrawal Method”) by submitting a withdrawal balance request (each, a “Withdrawal Balance Request”). Carousell may also automatically transfer (each, an “Automatic Withdrawal”) the available balance to your Default Withdrawal Method in the event your available balance exceeds S$5000 and/or on a regular basis, as determined by Carousell. Such Automatic Withdrawal will occur only on business days and funds may take up to four (4) business days to be credited to your Default Withdrawal Method. In the event of an Automatic Withdrawal, the entire available balance will be transferred to your Default Withdrawal Method.

If you are a user in Singapore, you can read more about how to make a Withdrawal Balance Request in this Help article.
 

If you are a user in Hong Kong, you can read more about how to make a Withdrawal Balance Request in this Help article. 

Where your Default Withdrawal Method is via your linked debit card, an administration fee of an amount equivalent to 1% of the applicable withdrawal amount will be imposed for each Withdrawal Balance Request and/or Automatic Withdrawal. For the avoidance of doubt, no fees will be imposed where your Default Withdrawal Method is via your linked bank account. Notwithstanding anything to the contrary herein, Carousell reserves the right to amend and/or impose any rates and/or fees for any Withdrawal Balance Request, with at least ten (10) days prior notice to you. We will notify you of the changes by posting a notice on our Services or by email. Your continued use of our Services after such notice constitutes your acceptance of the updated rates and/or fees.

You hereby authorise Carousell to initiate debit or credit entries to your Balance: 

(a) to correct any errors in the processing of any transaction; 

(b) where Carousell has determined that you have engaged in fraudulent or suspicious activity and/or transactions, including any prohibited content defined in Clause 16, to provide refunds to buyers; 

(c) in connection with any lost, damaged or incorrect items; 

(d) in connection with any rewards or rebates; 

(e) in connection with any unpaid fees; 

(f) in connection with the settlement of any transaction dispute, including any compensation due to, or from, you; 

(g) in connection with any return shipping fees due and payable by you;

(h) in connection with any banned items or items that are detained by customs; and 

(i) in connection with any change of mind agreed to by both buyer and seller.

11.2.Payment Services Provider 

In order to provide the Payment Services, you acknowledge that Carousell may integrate the services provided by certain service providers, subcontractors, partners and/or agents (“Payment Service Providers”) into the Platform and that Payment Service Providers provide its payment processing services subject to their respect Additional Terms. In order to use the Payment Services, you agree to comply with such Additional Terms, as the same may be modified by the Payment Service Providers from time to time, and other applicable Additional Terms.

Information required for Payment Services: In order to use the Payment Services, you must provide Carousell and/or its related corporations with accurate and complete information required for the Payment Services including account information for at least one valid debit or credit card or a valid DBS PayLah! through the Platform. Carousell and/or its related corporations use such information as described in the Privacy Policy, and you acknowledge and agree that we may use certain third-party service providers including Stripe to process payments and to manage the account information you have provided to us. You may add, delete, and edit the payment method account information you have provided from time to time directly through the Platform.

By providing the account information for a credit or debit card or DBS PayLah!, you represent and warrant, that: (i) you are legally authorised to provide such information to us; (ii) you are legally authorised to perform payments from the account(s) you have provided to us; and (iii) such action does not violate the terms and conditions applicable to your use of such account(s) or applicable law. When you authorize a payment using any such account(s) via the Platform, you represent and warrant that there are sufficient funds or credit available to complete a payment using such account(s).

By using a particular payment method, you are agreeing to the terms of service of the relevant processing partner and your financial institution. You will bear all fees that may be charged by such processing partners and/or your financial institution (if any) for the selected payment method.

You agree to authorise Carousell and/or its related corporations to process the Payment Services on your behalf including but not limited to making, accepting and/or refunding any payments, in accordance with this Clause 11.2.

12. Shipping Service

Buyer Protection allows a seller to: (i) specify available delivery option(s); and (ii) specify delivery fees for each available delivery option and/or select the applicable delivery fees from the list available on the Platform, through Buyer Protection, for an item listed on the Platform. When a buyer places an order for the item, the buyer shall choose an available delivery option specified by the seller and shall be responsible for paying the stipulated delivery fees for such delivery option. The seller is responsible for ensuring all the information (including delivery fees ) specified by the seller using the Shipping Service is correct. The buyer is responsible for ensuring all the information (including address and mobile number) specified by the buyer using the Shipping Service is correct. The seller shall charge only the delivery fees applicable to the delivery method chosen by the buyer in accordance with this section, as stipulated at the time when the buyer places an order.

Sellers are solely responsible for delivering sold items to buyers via the delivery option chosen by the buyer. You acknowledge and agree that Carousell has no control over any delivery of the items sold through the Platform, including but not limited to the delivery fees and method specified by sellers.

Buyers are encouraged to choose a tracked and/or registered delivery option as they bear the risk of any lost deliveries in the event of an untracked delivery. In the event of any tracked delivery that does not arrive, a seller may be required to provide valid proof of delivery that allows Carousell to verify that the item was dispatched to the address provided by the buyer for the specific order. In any event, Carousell is not responsible for any delays, delivery failures, damages, or losses resulting from the Shipping Services.

12.1. Shipping Services Provider

In order to provide the Shipping Services, you acknowledge that Carousell may integrate the services provided by certain service providers, subcontractors, partners and/or agents (“Shipping Service Providers”) into the Platform and that Shipping Service Providers provide its shipping and delivery services subject to their respect Additional Terms. In order to use the Shipping Services, you agree to comply with such Additional Terms, as the same may be modified by the Shipping Service Providers from time to time, and other applicable Additional Terms.

Information required for Shipping Services:  In order to use the Shipping Services, you must provide Carousell, its related corporations and/or its Shipping Service Providers with accurate and complete information required for the Shipping Services including delivery information such as address and mobile number of the recipient. Carousell and/or its related corporations use such information as described in the Privacy Policy, and you acknowledge and agree that we may use certain third-party service providers including J&T Express Singapore Pte Ltd ("J&T"), Ninja Logistics Pte. Ltd. ("Ninja Van"), Singapore Post Limited ("SingPost"), and GoGoVan Singapore Pte. Ltd. ("GoGoX") to process the delivery and shipment of packages and to manage the delivery information you have provided to us. You may add, delete, and edit the delivery information you have provided from time to time directly through the Platform, provided that no amendments may be made with regards to the order in process, once an order has been confirmed.

By providing the delivery information for a shipment, you represent and warrant, that you are legally authorised to provide such information to us. By using a particular delivery method, you are agreeing to the terms of service of the relevant Shipping Service Provider. 

Unless otherwise agreed upon between the buyer and the seller, the buyer will bear all fees (“Shipping Service Provider Fees”) that may be charged by such Shipping Service Provider for the selected delivery method. The seller agrees that the Shipping Provider Fees (if any) applicable to each order (as stipulated during the order detail form) shall be deducted from the payment that is due to the seller from the buyer of the same transaction. The Shipping Service Provider and/or Carousell is reserves the right to adjust, amend and charge for additional Shipping Service Provider Fees (each, an “Additional Shipping Fee”) in the event of: (a) any late, incomplete or incorrect information required for the Shipping Services; (b) any breaches of the Additional Terms (as defined below); (c) any breaches of these Terms, in particular, Clause 16; or (d) a variance or discrepancy in the weight indicated and the actual weight of the shipment.

You agree to authorise Carousell and/or its related corporations to:

• process the Shipping Services on your behalf including but not limited to making, accepting and/or refunding any payments, in accordance with this Clause 12;
• freeze and hold the monies in your Balance and withdraw a sum from your Balance up to an amount equivalent to the Additional Shipping Fee so as to reimburse a buyer in connection with a Prohibited Transaction without advance notice to you; 
• compel you to pay the Additional Shipping Fee in full to the Shipping Service Provider and/or Carousell (or its related corporations).

13. Authentication Services

Carousell offers the option for its users to get an item listed on the Platform to be authenticate using Carousell’s authentiction service (“Authentication Service”). The Authentication Service is available to luxury bags and wallets listed on the Platform which fall under the list of offered brands and are outside of the Carousell Certified Program. By using Carousell’s Authentication Services, you agree to our Authentication Service policies and guidelines.

In addition, while certain products listed on our Platform may have undergone an authentication process conducted by our service providers, Carousell does not warrant the authenticity of any products and any inspection and authentication of the products does not amount to any representation or warranty by Carousell, whether express or implied, as to the authenticity or quality of the products. 

13.1 Authentication Service Provider

By using Carousell’s Authentication Service, you understand and agree that all Authentication Service is provided by Carousell’s authentication partner, Ox Luxe Pte Ltd, (“Authentication Partner”) and you agree that by using the Authentication Service, you will be subject to their respect Additional Terms. In order to use the Authentication Service, you agree to comply with the Authentication Partner’s terms and conditions to which you must agree to before you may purchase the Authentication Service.

14. Transaction Fees

You acknowledge and agree that you may be charged card fees, platform fees, success fees, Carousell BNPL fees and/or any other applicable transaction fees (collectively, the “Transaction Fees”) by Carousell, as follows:

1. Buyer Protection transactions

Buyer (Platform fee): If you are a buyer of a transaction using Buyer Protection, once your order is accepted by the seller, the Transaction Fees applicable to such order (as stipulated during your order process) shall be charged from a credit or debit card you register with Carousell, a DBS PayLah! account you successfully connect through the Platform, buy now pay later options provided by Payment Service Providers or through the PayNow account you make payment for your Buyer Protection transaction. For more information on the Platform Fee charged, kindly refer here.

2.  Carousell Certified transactions

Seller (Platform fee): If you are a seller of a transaction using Carousell Certified, once you accept the order and commence delivery, the Transaction Fees applicable to such order refers to the success fee / take rate stipulated under your agreement with Carousell to participate as a Certified Partner. This Platform fee shall be deducted from the payment that is due to you from the buyer of the same transaction. 

3. Transactions paid using BNPL payment method

Buyer (Carousell BNPL fee): If you are a buyer of a transaction using a BNPL payment method to make payment for a listing under Buyer Protection or Carousell Certified, a Carousell BNPL fee will apply to you. This fee is meant to cover Carousell’s cost of processing your BNPL payments for transactions made on our Platform. For more information on the Carousell BNPL Fee charged, kindly refer here.

Carousell reserves the right to amend any Transaction Fees. We will notify you of the changes by posting a notice on our Services or by email. Your continued use of our Services after such notice constitutes your acceptance of the updated rates and/or fees.

15. Additional Terms

If you use any of the Payment and Shipping Services and/or purchase a Carousell Certified item or a Carousell Global item, you acknowledge that such services shall be subject to or governed by additional terms and conditions of third party service providers, partners, subcontractors and/or agents (“Additional Terms”). You agree to comply with such Additional Terms including the terms and conditions set out in the Stripe Connected Account Agreement (available at: https://stripe.com/sg/connect-account/legal), the DBS PayLah! Application terms and conditions (available at: https://www.dbs.com.sg/iwov-resources/pdf/deposits/pay-with-ease/dbs-paylah/paylah-application-tnc.pdf), J&T’s Terms of Use (available at https://www.jtexpress.sg/terms-of-use), Ninja Van's Standard Terms and Conditions of Delivery Services (available at https://www.ninjavan.co/en-sg/standard-delivery-terms), SingPost's SpeedPost Terms and Conditions (available at https://www.singpost.com/business-solutions/logistic-solutions/delivery-and-returns/local-delivery/speed-post-tc), GoGoX's Terms of Carriage (available at https://www.gogox.com/terms/), the Atome Deferred Payment Agreement (available at: https://www.atome.sg/en-SG/purchase-payment-contract), and the Grab PayLater Terms of Service (available at https://www.grab.com/sg/terms-policies/paylater/), and the eBay API License Agreement (https://developer.ebay.com/join/api-license-agreement) which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Additional Terms.  

16. Prohibited Items

Without prejudice to the generality of Clause 9, you acknowledge and agree that you shall not use the Carousell Platform, Payment Services and/or the Shipping Services in connection with unlawful or illegal activities such as counterfeiting, money laundering and counter-terrorism financing and any content, business or activities set out in the following policies: https://support.carousell.com/hc/en-us/sections/360005466974- Guidelines and https://stripe.com/sg/prohibited-businesses (the “Prohibited Transactions”). You understand and agree that all Prohibited Transactions shall be deemed void, and that Carousell and/or its related corporations have the right to take all steps at its sole discretion that Carousell deem as reasonable and/or necessary to ensure that you do not use the Carousell Platform, Payment Services and/or Shipping Services in connection with the Prohibited Transactions, including but not limited to the following:

(a) remove and/or compel you to remove illegal, infringing, unlawful or otherwise any prohibited content without advanced notice to you; 

(b) access, preserve and/or disclose your account information and content in connection with the Prohibited Transaction to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law, pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Carousell; 

(c) freeze and hold the monies in your Balance if you are suspected of engaging in or found to have engaged in a Prohibited Transaction, until Carousell deems the matter to be resolved;

(d) withdraw a sum from your Balance up to an amount equivalent to a Buyer’s Purchase Monies so as to reimburse a buyer in connection with a Prohibited Transaction without advance notice to you; (e) compel you to refund the Buyer’s Purchase Monies made in connection with a Prohibited Transaction in full to the buyer and/or Carousell (or its related corporations).

You further agree that you are responsible for all purchases and/or sales using Buyer Protection and/or Carousell Certified under your Account, including transactions which you did not authorise.

You can read more about Buyer Protection here and Carousell Certified here.

17. Disputed Transactions

If you and/or an user of our Services files a dispute through the Platform in connection with any Transactions made through Buyer Protection and/or Carousell Certified (each, a “Disputed Transaction”) between you and the user, you agree to comply with the procedures set out in the guidelines and FAQ (available for here) (“Carousell Resolution Procedures”).

It is your sole responsibility to familiarise yourself with the Carousell Resolution Procedures and to take the necessary steps within the stipulated timeframes. You agree that any action or inaction on your part shall be deemed as your instructions to Carousell. You agree that you will not hold Carousell liable for any outcome resulting from your action or inaction relating to the Carousell Resolution Procedures.

By submitting or accepting a proposed resolution through the Carousell Resolution Procedures, you acknowledge and agree that your decision is final and binding. You hereby authorise Carousell to proceed with proposed resolution including the transfer of the respective sums (where applicable) based on your instructions. You agree not to hold Carousell liable for any actions taken by us in accordance with your instructions, and you hereby fully indemnify Carousell for any losses, damages, costs, or expenses incurred as a result of or in connection with your instructions under the Carousell Resolution Procedures.

If you and the user are unable to agree or resolve such dispute in accordance with the relevant procedures set out in the Carousell Resolution Procedures, you agree that such dispute shall be finally resolved by Carousell, which shall be binding and final, subject to any applicable laws and regulations. You agree to comply with Carousell’s decisions and instructions in connection with such dispute. You further agree to release Carousell and/or its related corporations from any demands, claims, actions, proceedings, suits, liabilities, damages, costs and expenses in connection with or arising out of any of your disputes with users of our Services in connection with the Disputed Transaction.

You acknowledge and agree that Carousell and/or its related corporations may, at its sole discretion: (i) freeze and hold the money paid in connection with the Disputed Transaction (“Disputed Money”) unless the dispute is resolved; (ii) return or provide any portion of the Disputed Money to the buyer and/or seller; (iii) require the buyer to return the item bought through the Disputed Transaction (“Disputed Item”) to the seller; (iv) require the seller to refund the Disputed Money to Carousell (or its related corporations) or the buyer; and/or (v) require the seller to exchange the Disputed Item with a replacement for the buyer. You agree to comply with all Carousell’s instructions in accordance with this Clause.

In the event of a Disputed Transaction which involves an investigation by the police or other government or regulatory authority, subject to (i) any laws, rules, regulations or any binding order or direction of governmental and other regulatory authorities or the courts in any relevant jurisdiction, and/or (ii) any claims made by any third party relating to the Disputed Money, Carousell may, at its sole discretion: (a) freeze and hold the relevant Disputed Money for a minimum of one year  (unless the dispute is resolved); and (b) thereafter, return or provide any portion of the Disputed Money to the buyer and/or seller at Carousell's reasonable discretion.

18. Carousell Coins

If you choose to purchase Carousell Coins, the following additional terms and conditions as set out in this Clause 18 apply to you. You are advised to read these additional terms and conditions carefully. 

Relevant entities in respect of Carousell Coins

• Carousell Pte Ltd, the holder of the Carousell Coins in Singapore, does not require the approval of the Monetary Authority of Singapore and in the Philippines.

• Carousell Limited is the holder of the Carousell Coins in Hong Kong.

• Mudah.my Sdn Bhd is the holder of the Carousell Coins in Malaysia.

18.1 General Terms

• a. Carousell Coins is a pre-payment only for the goods and services offered by Carousell Pte Ltd  and/or its subsidiaries through the website at https://carousell.com, and all related domains and sub-domains, as may be amended or updated by us from time to time and/or the Carousell mobile application software, including all its features and content and the services that Carousell makes available on or through it, and any and all updates, upgrades, supplements, enhancements and releases thereto as may be provided by us from time to time (collectively, the “Platforms”). Carousell reserves the right to:

  • limit the use of any Carousell Coins; and/or

  • reject your request to purchase Carousell Coins,

if we reasonably believe that the use is in breach of these Terms, unauthorised, fraudulent or otherwise unlawful. Without limiting the foregoing, Carousell shall have such rights in any of the following events: (a) the aggregate amount of stored value held by Carousell Coins, directly or indirectly, alone or together with any person over whom Carousell has control or influence, to exceed S$30 million; or (b) the amount of Carousell Coins held by you equals to or exceeds S$1,000, notwithstanding Clause 18.3 below.                                             

• b. Carousell Coins can only be used in the jurisdiction it was purchased in (i.e. Carousell Coins purchased in: (i) Singapore can only be used in Singapore; (ii) Malaysia can only be used in Malaysia; (iii) Carousell Coins purchased in Hong Kong can only be used in Hong Kong; and (iv) Carousell Coins purchased in Philippines can only be used in the Philippines.

• c. The validity period of Carousell Coins is as follows:

  • Carousell Coins purchased under a monthly CarouBiz package shall be valid for three (3) months from the date of purchase;

  • Carousell Coins purchased under a Coins Bundle with a value of less than SGD 50 shall be valid for three (3) months from the date of purchase; or

  • In all other instances, the Carousell Coins will be valid for one (1) year from the date of their purchase, unless otherwise stated in the relevant terms and conditions at the point of purchase and/or allocation,

whichever is applicable (the “CC Validity Period”). The expiry date set out in your Account shall serve as conclusive evidence of the expiry date of your Carousell Coins. Thereafter, the Carousell Coins shall be deemed expired and will be cancelled immediately and without further notice. Carousell reserves the right to deal with the expired Carousell Coins in such manner as it deems fit in its absolute discretion and may at its discretion from time to time vary the CC Validity Period. You hereby agree that you will have no claim whatsoever against Carousell for any expired Carousell Coins. For the avoidance of doubt, any such expired Carousell Coins are non-refundable.

• d. Carousell Coins may not be re-sold and unless required by law, are non-refundable, non-transferrable and may not be exchanged and/or redeemed for cash or credit balance or transferred for value under any circumstances. For the avoidance of doubt, there will be no refunds in the event that: (i) your Account is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with these Terms.

• e. Carousell reserves the right to correct the balance of your Carousell Coins if we believe that an error, including clerical error, has occurred. Carousell may also, in its discretion, allocate Carousell Coins to you at no cost to you (“Free Carousell Coins”), subject to any additional terms and conditions. Carousell reserves the right to withdraw, amend and/or alter any part of or the whole terms and conditions of such Free Carousell Coins, at any time without giving prior notice or compensation in cash or in kind.

• f. You are responsible for all purchases using your Carousell Coins, including unauthorised transactions.

• g. Notwithstanding Clause 18.3 below,  the maximum amount of Carousell Coins that you can hold at any given time is S$1,000 (or the equivalent in the local currency).

18.2 Purchase of Carousell Coins 

You may purchase Carousell Coins by using a credit card, debit card, cheque or by way of telegraphic or other electronic means of transfer. You may also purchase Carousell Coins through any of the methods as may be made available on the Platforms or as may be notified to you from time to time.

By selecting a particular payment method, you are agreeing to the terms of service of the relevant processing partner and your financial institution. You will bear all fees that may be charged by such processing partners and/or your financial institution (if any) for the selected payment method. Any personal data which you provide to us in respect of the purchase of Carousell Coins will be held in accordance with Carousell’s Privacy Policy and by proceeding with the purchase, you are hereby agreeing to this arrangement. In addition, we have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.

18.3 Carousell Coins of more than S$1,000 (or the equivalent in the local currency)

Your Account shall not be able to contain stored value of more than S$1,000(or the equivalent in the local currency), unless expressly permitted by Carousell and subject to the terms and conditions as provided in this Clause 18.3.

You acknowledge and agree that Carousell shall have the right (but not the obligation) to permit you to hold stored value of more than S$1,000(or the equivalent in the local currency) in your Account provided that Carousell (or where applicable, any third parties appointed by Carousell for the purposes thereof) shall:

• a. perform and you shall co-operate and assist in the performance of, the due diligence exercise to be carried out on you, pursuant to the requirements of the Monetary Authority of Singapore and/or any other applicable laws and regulations, including without limitation, the establishment and verification of information in respect of the following, using reliable and independent sources, and retention of reference documents used in such verification:

  • where you are representing an Entity, the identities of all directors, partners and persons having executive authority as if such persons were themselves a user;

  • your identity (as well as identity and authority of any agent and/or natural person appointed by you to act on your behalf in relation to your Account); and

  • the existence of any beneficial owner in relation to your Account and if so, the identity of each such beneficial owner;

• b. upon each request for a purchase, top-up and/or redemption of Carousell Coins (“Carousell Coin Transaction”), review earlier Carousell Coin Transactions to ensure that the current Carousell Coin Transaction is consistent with such earlier Carousell Coin Transactions, with special attention to unusual, complex or unusually large Carousell Coin Transactions; and

• c. maintain records of all information identifying you, your account information, business correspondence, and information needed to explain and reconstruct any Carousell Coin Transaction relating to your Account for a period of at least six (6) years following termination of your Account or such time period as required by law;

You can read more about Carousell Coins in this Help article.

19. Sell to Carousell

‘Sell to Carousell’ is a service offered by Carousell to help you sell your items in a quick and convenient manner. Sell to Carousell is currently available in 4 categories: (a) Cars, (b) Fashion, (c) Luxury, and (d) Mobile. 

19.1 Cars

‘Sell to Carousell’ Cars is a service that is provided by OneShift Pte Ltd (“OneShift”), a subsidiary of Carousell. By selling your car with OneShift, you acknowledge that such services shall be subject to or governed by additional terms and conditions of OneShift (“OneShift Terms”). You agree to comply with such OneShift Terms including but not limited to the terms and conditions set out on OneShift’s website (available at: https://www.oneshift.com/pages/tos.php), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such OneShift Terms. 

19.2 Fashion

‘Sell to Carousell’ Fashion is a service that is provided by Refash Pte Ltd (“Refash”), a subsidiary of Carousell. By selling your clothes with Refash, you acknowledge that such services shall be subject to or governed by additional terms and conditions of Refash (“Refash Terms”). You agree to comply with such Refash Terms including including but not limited to the terms and conditions set out on Refash’s website (available at: https://refash.sg/policies/terms-of-service), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Refash Terms. 

19.3 Luxury

‘Sell to Carousell’ Luxury is a service that is provided by Ox Luxe Pte Ltd (“Ox Luxe”) as well as LuxLexicon Pte Ltd (“LuxLexicon”) , each a subsidiary of Carousell. By selling your luxury items with Ox Luxe and/or LuxLexicon, you acknowledge that such services shall be subject to or governed by additional terms and conditions. You agree to comply with such terms including but not limited to the terms and conditions set out on Ox Luxe’s website (available at: https://oxluxe.com/policies/terms-of-service) and LuxLexicon’s website (available at: https://luxlexicon.com/policies/terms-of-service), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such terms. 

19.4 Mobile

‘Sell to Carousell’ Mobile is a service that is provided by Rebonics Pte Ltd (“Laku6”), a subsidiary of Carousell. By selling your mobile phone with Laku6, you acknowledge that such services shall be subject to or governed by additional terms and conditions of Laku6 (“Laku6 Terms”). You agree to comply with such Laku6 Terms including but not limited to the terms and conditions set out on Laku6’s website (available at: Laku6.com/tnc/sg), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Laku6 Terms. 

20. Disputes with users

Without prejudice to Clause 17, if you are in dispute with a user of our Services, you are encouraged to contact that user to resolve the situation amicably. If the dispute is notified to Carousell, Carousell will attempt in good faith to facilitate resolution of the dispute but is under no obligation to resolve the same. You agree to release Carousell and to indemnify and hold Carousell harmless from and against any claims, demands, liabilities and/or damage arising out of or in connection with your disputes with users of our Services.

21. Privacy

21.1 Your privacy is very important to us at Carousell and we have provided the Carousell Privacy Policy, which can be found here, to explain our privacy practices. Please review the Privacy Policy to understand how Carousell collects, uses and discloses information collected and received from you.

21.2 If you come in possession of another user's (the "Disclosing Party") personal data through the use of the Services, you hereby agree that you will 

• collect, use, process and/or disclose the personal data for the purposes in which it was provided for, in compliance with all applicable personal data protection laws with respect to any such data, and in a manner that does not cause Carousell to be in breach of its obligations under personal data protection laws; 
• not transfer the personal data to a place outside the country of collection without the Disclosing Party’s prior written consent. If the Disclosing Party provides consent, the personal data transferred outside of Singapore must be protected at a standard that is comparable to that under the Personal Data Protection Act 2012. If you transfers personal data to any third party overseas, you shall procure that such third party undertakes to adhere to the same; 
• protect the personal data in your control or possession by making reasonable security arrangements (including, where appropriate, physical, administrative, procedural and information & communications technology measures) to prevent unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of personal data, or other similar risks; 
• put in place adequate measures to ensure that the personal data in your possession or control remains or is otherwise accurate and complete. In any case, you shall take steps to correct any errors in the personal data, as soon as practicable upon the Disclosing Party’s written request;
• allow the Disclosing Party to review what information have been collected by you; and 
• upon the request of the Disclosing Party: (a) return to the Disclosing Party, all personal data; or (b) delete all personal data in your possession, and, after returning or deleting all personal data, provide the Disclosing Party with written confirmation that it no longer possesses any personal data. Where applicable, you shall also instruct all third parties to whom it has disclosed personal data for the agreed purposes to return to the Disclosing Party or delete, such personal data,

in each case, in compliance with and where required by applicable laws.

22. Intellectual Property

You acknowledge and agree that the Services and all copyright, patents, trademarks, trade secrets and other intellectual property rights associated therewith are, and shall remain, the property of Carousell. Furthermore, you acknowledge and agree that the source and object code of the Services and the format, directories, queries, algorithms, structure and organization of the Services are the intellectual property and proprietary and confidential information of Carousell. You are not granted any intellectual property rights in and to the Services not expressly granted in these Terms and such rights are hereby reserved and retained by Carousell.

The Services may utilise or include third party software that is subject to open source and third party licence terms (“Third Party Software”). You acknowledge and agree that your right to use such Third Party Software as part of the Services is subject to and governed by the terms and conditions of the open source and third party licenses applicable to such Third Party Software, including, without limitation, any applicable acknowledgements, licence terms and disclaimers contained therein. In the event of a conflict between these Terms and the terms of such open source or third party licences, the terms of the open source or third party licences shall prevail with regard to your use of the relevant third party software. In no event shall the Services or components thereof be deemed to be open source or publicly available software.

You are not authorised by Carousell to use Carousell’s trademarks in any advertising, publicity or in any other commercial manner without the prior written consent of Carousell, which may be withheld for any or no reason.

23. Reporting Unauthorised Content

Carousell respects the intellectual property rights of others and we expect the same of our users. If you believe that there has been unauthorised use of your intellectual property rights by a user, please follow the steps provided here to report the same to us.

Carousell reserves the right to suspend or terminate your account and/or your access to the Services if there are repeat complaints against you of intellectual property infringement and/or incompliance with other applicable rules, laws and/or regulations.

24. Suspension and Termination

You may deactivate your Account at any time through the “Settings” section of your Account.

Carousell reserves the right to, at its sole discretion, and without liability:

• Suspend or terminate your Account and/or your access to the Services (in whole or in part) at any time, for any breach of these Terms, our guidelines, any additional terms and conditions and policies and as it deems necessary to ensure compliance with Sanctions.

• Suspend or terminate your Account and/or your access to the Services (in whole or in part) at any time, for any reason, and without advance notice.

• Change, modify, suspend or discontinue, whether temporarily or permanently, the whole or any part of the Services at any time, for any reason, and without advance notice.

• Suspend or terminate your Account and/or your access to the Services (in whole or in part) at any time, in the event of any act, threats of, verbal and/or written abuse against any Carousell user, Carousell employees, representatives and/or officer. 

Carousell is not liable for any loss or damage you may incur as a result of our compliance actions. You acknowledge and agree that if you deactivate your Account or if we suspend or terminate your Account, you will lose any information associated with your Account, including Content. It is your responsibility to backup the Content which you upload to the Services.

Upon termination, all licenses and rights granted to you in these Terms will immediately cease.

25. No Warranty

You acknowledge and agree that the Services are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Services and any content, products or services accessed or obtained thereby is at your sole risk and discretion.

Carousell does not represent or warrant that: (a) the use of the Services will be secure, timely, uninterrupted or error free or that they will be compatible or operate in combination with any other hardware, software, system or data; (b) the Services will meet your requirements or expectations; (c) errors or defects in the Services will be corrected;  (d) the Services and Carousell’s servers are free of viruses or other harmful components; or (e) the use of AI will always produce non-biased, accurate or reliable results.

All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.

The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer or electronic device you use). Carousell is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.

No advice or information, whether oral or written, obtained by you from Carousell or from the Services shall create any representation, warranty or guarantee. Furthermore, you acknowledge that Carousell has no obligation to support or maintain the Services.

Carousell disclaims any and all liability or responsibility in relation to the content made available through the Services, including but not limited to the Content uploaded by users or the third party content and services. Carousell is not responsible or liable in any manner for the third party content and services associated with or utilized in connection with the Services, including the failure of such third party content and services. 

In addition, the Services may promote, advertise or sponsor functions, events, offers, competition or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subjected to separate terms and conditions; your participation in such activities is solely at your digression and risk. Carousell does not accept any responsibility in connection with your participation in activities conducted by any other party.

26. Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.

IN NO EVENT SHALL CAROUSELL OR ITS SUBSIDIARIES, AFFILIATES, PARTNERS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR THE USE OF ANY AI ASSISTED FEATURES OR ANY THIRD PARTY CONTENT AND SERVICES, OR ARISING OUT OF OR IN CONNECTION WITH YOUR CONDUCT OR THE CONDUCT OF OTHER USERS IN CONNECTION WITH THE USE OF THE SERVICES INCLUDING WITHOUT LIMITATION DEATH, BODILY INJURY, EMOTIONAL DISTRESS AND/OR OTHER DAMAGES RESULTING FROM COMMUNICATIONS OR MEETINGS WITH OTHER USERS OR PERSONS YOU MEET THROUGH THE SERVICES, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT CAROUSELL WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CAROUSELL’S AGGREGATE LIABILITY TO YOU (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) SHALL NOT EXCEED THE AMOUNT OF FEES RECEIVED BY CAROUSELL IN RESPECT OF THE SERVICES GIVING RISE TO SUCH CLAIMS OR, WHERE RELEVANT, SHALL NOT EXCEED THE AMOUNT OF SINGAPORE DOLLARS THEN STANDING TO THE CAROUSELL COINS IN YOUR ACCOUNT. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in these Terms shall apply to or in any way limit or exclude Carousell’s liability for: (a) death or personal injury caused by its negligence; (b) dishonesty, deceit or fraudulent misrepresentation; or (c) liability which may not otherwise be limited or excluded under any applicable laws and regulations.

27. Indemnity

You will indemnify and hold harmless Carousell, its subsidiaries, affiliates, partners, suppliers, licensors, shareholders, officers, employees, independent contractors and agents and all successors and/or assigns from and against any and all actions, claims, proceedings, damages, losses, costs and expenses resulting from: (a) your use of the Services; (b) your Content and/or products; (c) any use of your Account; (d) your breach of these Terms; (e) your breach of any legal or statutory requirement, duty or law; or (f) your violation of any rights of another person or entity.

If any person (“Complainant”) files a complaint with Carousell in relation to any products and/or the Content listed, made available, displayed, offered for sale and/or sold on Carousell Platform and requests Carousell to take action against a user of our Services, the Complainant agrees to hold Carousell harmless and to fully indemnify Carousell against any and all liabilities, losses, costs (including but not limited to legal costs), expenses and damages of any nature whatsoever incurred or suffered by any of them as a result of or however arising from any actions that Carousell may take in reliance of or as result of such complaint filed by the Complainant. The Complainant further agrees not to take any legal action or make any claim, complaints or demand against Carousell in relation to such complaint.

28. Compatibility

Carousell does not warrant that the Services will be compatible or interoperable with your device or any other piece of hardware, software, equipment or device installed on or used in connection with your device. Furthermore, you acknowledge that compatibility and interoperability problems can cause the performance of your device to diminish or fail completely, and may result in permanent damage to your device, loss of data located on your device, and corruption of the software and files located on your device. You acknowledge and agree that Carousell and its subsidiaries, affiliates, partners, suppliers and licensors shall have no liability to you for any losses suffered resulting from or arising in connection with compatibility or interoperability problems.

29. Sub-contracting by Carousell

Carousell reserves the right to delegate, sub-contract or otherwise arrange for any related corporations, service providers, partners, subcontractors and/or agents to perform any part of the Services as Carousell deems appropriate.

30. Miscellaneous

You and Carousell are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms.

If any provision of these Terms is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of these Terms shall remain in full force and effect.

Except as provided herein, any failure by Carousell to exercise a right or require performance of an obligation in these Terms shall not affect Carousell’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach of these Terms constitute a waiver of any subsequent breach.

You shall not assign any rights or delegate any obligations herein without our prior written consent and any attempted assignment or delegation in contravention of this provision shall be null and void and of no force or effect.

These Terms constitute the entire agreement between you and Carousell and supersedes all prior or contemporaneous understandings and/or agreements between you and Carousell.

32. Governing Law and Jurisdiction

You hereby agree that the laws of Singapore shall govern these Terms and that the courts of Singapore shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Last updated on 15 May 2026