[Hong Kong] Withdrawing Balance to Bank Account
Advisory
Beware of fake orders claiming to be under Buyer Protection or orders with the 'Buy' button. As a seller, you would never need to leave the app, send your email address or mobile number to receive payment. If you're being asked to enter your credit/debit card details to receive payment, do not proceed and report the user to us immediately.
Read more about Phishing scams here.
How do I Withdraw my Balance?
If you have transactions in your pending balance that you wish to Withdraw, you will need to complete the Identity Verification and add a Withdrawal method (in the form of bank account or debit card). The verification processed by Stripe may take 1-3 business days.
This is a one-time process required upon completion of your first order and you will not be prompted to do so for subsequent Withdrawals once your identity has been verified and withdrawal method added. Please ensure you have set up your Balance before you may transfer the funds in your Balance to your bank account.
Here are the steps to transfer your Balance to your bank account:
- Go to your profile ('Me' tab)
- Go to 'Balance' icon
- Ensure that your details have been Verified by Stripe. If not, please Verify your Identity
- Select your Withdrawal method, by adding a bank account
- Go back to 'My Balance' page
- Tap 'Withdraw'
Can I use the money in the Balance to buy coins or other items on Carousell?
The money in your Balance are the payments for orders made using the 'Buy' button. This money cannot be used to purchase other items on Carousell or be used to pay for features, such as Bumps and Spotlight.
If you wish to purchase seller tools on Carousell (Bumps, Spotlights etc) you will need to purchase Carousell coins.
Can l transfer foreign currency funds from Balance to my local bank account?
As of this moment, the ‘Buy’ button only supports transactions and payments made in the local currency. You are not allowed to transact in other markets or perform cross-border ‘Buy’ button transactions.
How long does it take for my money to transfer from my Balance to my bank account?
It takes about 7 days for the money to be transferred to the bank account.