[Singapore] What are the fees charged to buyers?

(a) Platform fee

If you pay through Carousell, we aim to provide you with a safe and secure buying experience. To be able to do so, we charge a platform fee for Buyer Protection enabled listings to provide you with customer support if anything goes wrong with your purchase. The fee is GST- inclusive.

As of 18 November 2024, the platform fee is as follows:

Selected categories include:

• Audio > Earphones
• Audio > Headphones & Headsets
• Tickets & Vouchers > Event Tickets
• Hobbies & Toys> Collectibles & Memorabilia >K-Wave
• Hobbies & Toys> Collectibles & Memorabilia> J-Pop
• Hobbies & Toys> Collectibles & Memorabilia> Fan Merchandise
• Beauty and Personal Care > Fragrance & Deodorants
• Video Gaming> Video Game Console> Playstation
• Video Gaming> > Video Game Console> Nintendo
• Video Gaming> Video Games> Others

Example

1. 1.For item in selected category, PayNow payment method
   Item Price: S$300
   Delivery Fee: S$4
   Platform fee (at 1.5% of Item Price + S$1): S$5.50
   
   Total amount charged to the buyer: S$309.50
2. For item in all other categories, Card payment method
   Item Price: S$10
   Delivery Fee: S$4
   Platform fee (at 4.5% of Item Price): S$0.45
   
   Total amount charged to the buyer: S$14.45
   
   
3. For 2 x items in selected categories*, PayNow payment methods
   Item A: S$50
   Item B: S$300
   Delivery fee: S$5

   Platform fee for item A: 3.5% of listing price = S$1.75

   Platform fee for item B: S$1 + 1.5% of listing price = S$5.50

    

   Total amount charged to the buyer: S$362.25

For Mobiles^ categories

^Mobiles categories include:

• Mobile Phones & Gadgets > Other Gadgets
• Mobile Phones & Gadgets > Mobile & Gadget Accessories
• Mobile Phones & Gadgets > E-Readers
• Mobile Phones & Gadgets > Wearables & Smart Watches
• Mobile Phones & Gadgets > Walkie-Talkie

(b) Other fees 

An additional Carousell ‘Buy now pay later’ (BNPL) fee will be charged if you make payment via a BNPL provider. The Carousell BNPL fee covers the cost of processing your payment through BNPL providers. 

As of 7 Mar 2024, a Carousell BNPL fee of 5.5%* will be charged on top of your item price. *This fee may be subject to changes. 

Example

• Item Price: S$10
• Delivery Fee: S$4
• Platform fee (at 4.5% of item price): S$0.45
• Carousell BNPL fee (at 5.5% of item price): S$0.55

Total amount charged to the buyer: S$15

Do note that we do not accept payments for orders exceeding S$20,000. A transaction with an amount that exceeds S$20,000 will be rejected at the point of submitting the order.

What are the accepted payment methods?

We accept PayNow, DBS PayLah!*, Singapore banks issued debit and credit cards. BNPL is only available on selected listings. 

*PayLah! wallet and daily transfer limit are capped at $999 by default and can be updated to up to $2000 for digibank users. If your transaction amount is greater than $2000, you will need to opt for payment via the other available payment methods.
 

How do I choose to add my payment method?

Setting up your payment method is simple and fast. Check out our step-by-step guide for buying with Buyer Protection.

Why is there a $0.50 charge when I add my credit card?

You will receive an authorisation charge of SGD$0.50 from the bank when you link your credit/debit card for good standing. Don’t worry, this amount won’t actually be charged. It will appear in your bank statement but it will drop off within 7 days.

Article updated as of 21 June 2024, 12:00pm SGT