[Singapore] What are the fees charged to buyers?
(a) Platform fee
If you pay through Carousell, we aim to provide you with a safe and secure buying experience. To be able to do so, we charge a platform fee for Buyer Protection enabled listings to provide you with customer support if anything goes wrong with your purchase. The fee is GST- inclusive.
As of 21 June 2024, the platform fee is as follows:
| Selected categories* | All other categories | |||
| Payment method | PayNow | DBS PayLah/Card | PayNow | DBS PayLah/Card |
| Listing(s) price | ||||
| Below S$100 | 3.5% of total listing(s) price | 4.5% of total listing(s) price | 4.5% of total listing(s) price | |
| S$100 - 200 | 2.2% of total listing(s) price | 4.2% of total listing(s) price | ||
| Above S$200 | S$1 + 1.5% of total listing (s) price | S$1 + 3.5% of total listing (s) price | ||
Selected categories include:
- Audio > Earphones
- Audio > Headphones & Headsets
- Tickets & Vouchers > Event Tickets
- Hobbies & Toys> Collectibles & Memorabilia >K-Wave
- Hobbies & Toys> Collectibles & Memorabilia> J-Pop
- Hobbies & Toys> Collectibles & Memorabilia> Fan Merchandise
- Beauty and Personal Care > Fragrance & Deodorants
- Video Gaming> Video Game Console> Playstation
- Video Gaming> > Video Game Console> Nintendo
- Video Gaming> Video Games> Others
Example
- 1.For item in selected category, PayNow payment method
Item Price: S$300
Delivery Fee: S$4
Platform fee (at 1.5% of Item Price + S$1): S$5.50
Total amount charged to the buyer: S$309.50 - For item in all other categories, Card payment method
Item Price: S$10
Delivery Fee: S$4
Platform fee (at 4.5% of Item Price): S$0.45
Total amount charged to the buyer: S$14.45
- For 2 x items in selected categories*, PayNow payment methods
Item A: S$50
Item B: S$300
Delivery fee: S$5Platform fee for item A: 3.5% of listing price = S$1.75
Platform fee for item B: S$1 + 1.5% of listing price = S$5.50
Total amount charged to the buyer: S$362.25
For Mobiles^ categories
| Mobile categories | |
| Listing price | |
| Below S$45 | S$2.00 |
| $45 and above | 4.5% of total listing(s) price |
^Mobiles categories include:
- Mobile Phones & Gadgets > Other Gadgets
- Mobile Phones & Gadgets > Mobile & Gadget Accessories
- Mobile Phones & Gadgets > E-Readers
- Mobile Phones & Gadgets > Wearables & Smart Watches
- Mobile Phones & Gadgets > Walkie-Talkie
(b) Other fees
An additional Carousell ‘Buy now pay later’ (BNPL) fee will be charged if you make payment via a BNPL provider. The Carousell BNPL fee covers the cost of processing your payment through BNPL providers.
As of 7 Mar 2024, a Carousell BNPL fee of 5.5%* will be charged on top of your item price. *This fee may be subject to changes.
Example
- Item Price: S$10
- Delivery Fee: S$4
- Platform fee (at 4.5% of item price): S$0.45
- Carousell BNPL fee (at 5.5% of item price): S$0.55
Total amount charged to the buyer: S$15
Do note that we do not accept payments for orders exceeding S$20,000. A transaction with an amount that exceeds S$20,000 will be rejected at the point of submitting the order.
What are the accepted payment methods?
We accept PayNow, DBS PayLah!*, Singapore banks issued debit and credit cards. BNPL is only available on selected listings.
*PayLah! wallet and daily transfer limit are capped at $999 by default and can be updated to up to $2000 for digibank users. If your transaction amount is greater than $2000, you will need to opt for payment via the other available payment methods.
How do I choose to add my payment method?
Setting up your payment method is simple and fast. Check out our step-by-step guide for buying with Buyer Protection.
Why is there a $0.50 charge when I add my credit card?
You will receive an authorisation charge of SGD$0.50 from the bank when you link your credit/debit card for good standing. Don’t worry, this amount won’t actually be charged. It will appear in your bank statement but it will drop off within 7 days.
Article updated as of 21 June 2024, 12:00pm SGT