[Singapore] How does SingPass identity verification work?

What is SingPass Identity Verification?

At Carousell, we’re continuously looking at new ways to improve the security of our marketplace. By introducing identity verification for our users, this helps us to create a trusted marketplace between buyers and sellers, and protect our users against fraudulent behaviour.

How does it work?

As part of our continuous efforts to enhance our platform to provide a conducive marketplace experience for our users, we regularly experiment with different ways to create a safer marketplace, including but not limited to verifying the identity of some users.

Users would earn a verified blue tick beside their username on their profile when they verify their identities through Myinfo service (login via Singpass).

As of April 2025,  you cannot use the same Singpass ID to verify more than 2 accounts. This limitation is set to prevent misuse of Singpass. 

When must I verify my identity?

This feature is available only for a selected group of users. You may be requested to verify your identity when you:

• Log in using a new device

• Create a new listing

• Chat 

• List in Property and Tickets & Vouchers category

Listings will be hidden and chat will be block if you do not complete the identity verification. 


 

Note that this requirement is different from the identity verification required to Withdraw your balance.*

*A separate requirement for KYC (Know-your-customer) verification would be required if you successfully transact with 'Buy' button in order to Withdraw your earnings. This KYC verification is conducted and collected by our payments partner, Stripe. 

What personal information will be provided when I verify my identity?

We will be retrieving information from MyInfo that contains your Principal Name, Date of Birth and Registered Address. 

Will this be in accordance with the revised guidelines on the collection of NRIC numbers?

We will not be storing any NRIC/FIN numbers through the identity verification process.

How will my information be used?

We take your privacy very seriously. The information you provide during this process is governed by our Privacy Policy and it is safely secured with us. The information you provide will be used to help us create a trusted marketplace and protect our users against fraudulent behaviour. Additionally, where required by applicable laws, we may provide information to government regulatory agencies to assist with criminal investigations. 

Will my information be shared with other Carousell users?

We will never share your personal information with other Carousell users without your consent. 

Is it definitely safe to transact with a user who has verified his/her identity?

Verification of identity for a user does not provide complete assurance that transacting with the user is safe. You are advised to protect yourself by following our safety tips for transacting and using Buyer Protection when possible.

Can I withdraw my SingPass Identity Verification after performing the verification?

Users can choose to withdraw their SingPass Identity Verification by submitting a ticket to our customer support team here.