Mobile Phone Verification

Why do I need to verify my phone number?

If you are a seller in Singapore, it is a requirement to verify your phone number for your listings to be successfully listed onto the marketplace. By verifying your phone number, we give our community more confidence in trusting one another, in creating a safer and more enjoyable marketplace. A phone-verified badge will be added onto your profile once you've successfully verified your number. This badge is visible to all on the marketplace.

Users in Taiwan looking to use the 7-Eleven Convenience Store Cash on Delivery feature will also be required to verify your phone number. 

How do I verify my phone number?

It's simple! Here are the steps to do so:

  1. Go to your profile ('Me' tab) 
  2. Go to Settings 
  3. Select 'Edit Profile' 
  4. Under Private Profile, enter your mobile phone number and tap on 'Get Confirmation Code'.
  5. You should receive a 4-digit code via SMS shortly. Enter the 4-digit code and select "Verify Code".

Congratulations on getting phone-verified! Once you're successfully verified, you’ll be able to see a mobile phone icon displayed on your profile.

Alternatively, if you've just listed your item, you'll be brought to a new page to enter your phone number. Fill it in and select “Verify Now”.

A 4-digit code will be sent to your phone via SMS shortly. Enter the 4-digit code and select “Verify Code” – that’s it! Your account will be successfully phone-verified, and your listings will be successfully listed onto the marketplace.

What is a valid phone number?

A valid phone number is a mobile phone number that matches the format of the country your profile settings is set to be in, as well as one that has not been used to verify a different Carousell account before.

How do I change my verified phone number?

Changed your mobile number? No problem! Go to your Profile > Settings > Edit Profile to update your mobile phone number. 

Will my phone number be revealed to other users?

No, we take privacy very seriously at Carousell and your phone number will not be revealed publicly to any other user. 

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