[Malaysia] What is the platform fee?

If you pay through Carousell, we aim to provide you with a safe and secure buying experience. To be able to do so, we charge a platform fee to buyers to hold your payment until you receive your purchase, in the promised condition as listed. As of 18 Aug 2022, the platform fee is 4% of your total transaction amount. 

Example:

Item price: RM10
Delivery fee: RM4
Platform fee 4%= RM0.56
Total amount charged to Buyers: RM14.56

*This fee may be subjected to changes. 

Why is there a platform fee charged?

This fee goes into ensuring safe transactions between Buyers and Sellers, as well as developing and upgrading features on the platform, such as increasing resources for Customer Service and regular platform maintenance.

How do I set up my payment method?

Setting up your payment method is simple and fast. Check out our step-by-step guide for buying with Carousell Protection.

What are the accepted payment methods?

We accept online banking (FPX), GrabPay and international debit and credit cards, including Visa and Master.

Why is there a RM2 charge when I add my credit card?

You will receive an authorisation charge of RM2 from the bank when you link your credit/debit card for good standing. Don't worry, this amount won't actually be charged and will not reflect in your bank statement.