[Malaysia] I have placed an order but my seller is not responding

Placed an order using the 'Buy' button but your seller did not respond? 

Delivery Order

Listings with the 'Buy' button are automatically confirmed once payment has been received.  If the seller has not mailed out the item, you may choose to cancel the order. To do so, go to your Order Details page and select 'Cancel Order' at the bottom of the screen at any time. Note that orders will be automatically cancelled 6 days after the order has been placed if the seller has yet to ship the item. 

The estimated dates of delivery are as follows: 

• Same-day delivery - Shipping within the day
• Express delivery - Shipping in 2 days upon order confirmation.
• Custom delivery - Up to x days upon order confirmation. 
• Delivery with Carousell - Tracked shipping within 3 working days since scheduled pick-up date (excluding weekends)
  x days = maximum shipping duration selected 

Meet-up Order

Your seller has 3 days to confirm the deal and schedule a meet-up. However, if there is no response after 3 days, your order will be automatically cancelled and you will receive a refund.

For payments made via FPX (online banking), you'll receive your refund in 5 working days.
For payments made via Debit/Credit cards, you'll receive your refund in 7-10 working days.

Working days : Monday to Friday, exclude weekends and public holiday.

Do note that: 

• For meet-up orders, buyers cannot cancel the deal once the seller has tapped on 'Confirm Deal' 
• For delivery orders, both buyers and sellers cannot cancel the deal once the seller has tapped on 'Item mailed out' or have scheduled the pick-up with the courier. 
  • Reminder to sellers: don't forget to press 'Item mailed out' upon delivery to avoid order getting automatically cancelled.