[Hong Kong] What fees are charged to buyers?

If you pay through Carousell, we aim to provide you with a safe and secure buying experience. To be able to do so, we charge a platform fee to buyers to hold your payment until you receive your purchase, in the promised condition as listed.

As of 03 June 2025, the platform fee has been reviewed and adjusted to 4.9% of listing price.

Example for payment made with Debit/Credit cards:

Item Price: HK$100

Delivery Fee: HK$40

Platform fee (at 4.9% of item price): HK$4.90*

Card processing fee (at 1.5% of item price): HK$1.50

Total amount charged to the buyer: 100 + 40 + 4.90 + 1.50 = HK$146.40

What are the accepted payment methods?

We accept AlipayHK, Octopus and Hong Kong bank-issued debit and credit cards.
 

How do I choose to add my payment method?

Setting up your payment method is simple and fast. Check out our Step-by-step guide on buying with Buyer Protection. 

Why is there a HK$4 charge when I add my credit/debit card?

You will receive an authorisation charge of HK$4 from the bank when you link your credit/debit card for good standing. Don’t worry, this amount won’t actually be charged. It will appear in your bank statement but it will drop off within 7 days.