What is Account 'Insights' dashboard?
The ‘Insights’ dashboard offers valuable data on your seller profile performance and detailed analytics about competitors in your market. There are 4 components in this dashboard:
- Competitor insights (only for Professional account or CarouBiz subscribers)
- Search insights (only for Professional account or CarouBiz subscribers)
- Profile visits
- Shoutout insight
The competitor insights tab provides a detailed breakdown of your business performance, showing total listing views* in relation to your Coins spending on seller tools such as Bumps, Spotlights and Shoutouts. It also benchmarks your performance against competitors with similar listing content. The dominant category for your account will be determined by the category in which you have the highest inventory value of live listings.
*Listing views refer to clicks received on your listings within your dominant category.
The search insights tab offers information on buyer demand trends by analyzing the search keywords used in listings within the categories where you have the most listings.
The profile visits tab shows the number of people who have clicked on and viewed your profile page. The data displayed here is on a rolling 7-day basis.
The Shoutout insights tab displays the performance of your Shoutout campaign. You will be able to see the number of impressions for your Shoutout campaign and the number of clicks into your profile or collection, depending on your campaign type.
Where can I find the Insights dashboard?
On App:
Ensure that you’re using the latest version of the Carousell app.
- Go to your ‘Me’ page
- For SG users, click on the ‘Insights’ icon.
For HK users, click on the 'Insights' banner.
On Web:
- Go to your profile
- Tap on the listing views section
Is the Insights dashboard feature available to all users?
The Insights dashboard is available to all users, but some features are exclusive to Professional account users or CarouBiz subscribers.
Here’s a breakdown of what’s available:
✅ For all users:
- Profile visits
- Shoutout insights
🔒 For Professional accounts or CarouBiz subscribers only:
- Competitor insights
- Search insights
If you're interested in unlocking additional insights, consider upgrading to a Professional account.
How accurate is the data provided in the Insights dashboard?
The data in competitor insights is aggregated from various reliable sources and updated regularly to ensure accuracy. However, please note that all analytics tools have some margin of error and should be used as a guide rather than an absolute.