[Hong Kong] Why do I have to verify my identity?
If you have transactions in your pending balance that you wish to Withdraw, you will need to complete the Identity Verification and add a Withdrawal method (in the form of a bank account). The verification process may take 1-3 business days.
This is a one-time process required upon completion of your first order and you will not be prompted to do so for subsequent Withdrawals once your identity has been verified and withdrawal method added.
*Individuals must be at least 18 years old to be able to submit details for the Stripe verification process.
Why do I have to verify my identity to Withdraw my balance?
This is a requirement by Stripe, our payment processing partner, to collect, verify, and maintain identity information on the individuals associated with a Stripe account.
These requirements come from regulators and financial partners, and are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes. In particular, these requirements include those contained under the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act, Terrorism (Suppression of Financing) Act, and sanction regulations.
As a Carousell user utilizing on-platform payments, you must also adhere to Stripe's requirements to receive payments for your transactions on the platform.
What information is collected by Stripe to verify?
The following information may be collected by Stripe in the verification process:
- Full name as appears on Government issued ID
- Email address
- Date of birth
- Home address
- Phone number
- Identity card number(HKID)
- A scan of an ID document
The verification process is done entirely on Stripe’s platform and once you have successfully completed the verification, you will have agreed to Stripe’s Terms of Service for data collection. Do note that Carousell does not retain or store any of your personal data that you have submitted to Stripe.
If your verification failed, please reach out and chat with us at Contact Support.