As we continue to fill our lives with more meaningful things, remember that we can all make each and every interaction an enjoyable one by being awesome! These Community Guidelines are here to help us understand what it means to be part of our Carousell community. (If you’re using Carousell, we’ll assume that you’re cool with these Community Guidelines and Terms of Service.)
For a better Carousell community,
We care about our community, and you should too. Being polite and respectful to one another has never been a bad idea. Ever.
Make the effort
Spend the first few seconds thinking of how you want your listing to catch everyone's attention when they scroll past it, we’re not kidding when we say that items with attractive cover photos get more views. Tell us something truthful about your item - a short background story, why you want to sell it, or who you want to sell it to! We want buyers and sellers to connect with one another to fill one another's lives with meaningful experiences. That’s it: 30 seconds of real effort!
Leaving reviews for one another is one of the best ways we can help each other; praise Carousellers that have been good to you, let them know if things can be improved next time. The more we know about our community (and ourselves), the better it is for everyone!
Treat others as you would like to be treated. For example, if both parties have already committed to a deal, it wouldn’t be nice to withdraw from it just because someone offered a better deal.
Make an offer and be flexible
Carousell is a place where we find new homes for our items. Let’s keep this goal in mind when arranging the details of a deal. A little bit of give and take never hurts anybody.
When meeting up, arrange to do so in a public space that is convenient and comfortable for both parties, such as a shopping mall. Please remember to check that the item is as described. When mailing, always opt for trackable mail! Check out this infographic for tips on selling and buying safely.
Keep all deals within Carousell
Refrain from diverting your buyers to transact on another platform. Let’s keep Carouselling simple and easy that way!
Don’t be creepy
Do not make inappropriate requests or remarks that will make another person uncomfortable. Making suggestive remarks or requests, sending inappropriate pictures and requesting for modelled shots of skimpy clothing items are strictly not allowed.
Don’t be rude
The use of vulgarities is a big no-no on our platform. Again, let’s all try to be nice to one another.
Spamming out messages in chats or in the comments section is not allowed. Please keep the promotion of your item or service to a single listing.
Inciting fear, threatening violence and wishing harm on others are strictly not allowed.
You wouldn't want to be on the receiving end of any discrimination, so don't do unto others what you don't want others to do unto you. Let's put aside stereotypes and be inclusive. All are welcome to be a part of our community!
Your experience on Carousell is extremely important to us and we are always here to make it better each step of the way. If you ever encounter an issue which you would like us to take a look at, please reach out to us here.
Any action take by Carousell will be based on the amount of information available to us. We will assess, to our best ability, whether a Carouseller has the intention to violate our Community Guidelines and take the necessary steps. We seek your understanding that we want to protect you and keep your interactions safe, and at the same time, respect freedom of expression in the marketplace. To that end, we have empowered you to block off unwanted interactions through the "block" feature should you feel uncomfortable about further interactions with another Carouseller.