At Carousell, we are committed to fostering a positive and enjoyable interactions for everyone. Our chat guidelines are in place to ensure a safe and respectful environment for our community.
Chats messages that do not comply with our guidelines will not be allowed to be sent across. Users who violate these rules may also be subject to a range of enforcement actions, from restrictions to a permanent suspension from the platform.
Respect privacy and avoid phishing risks
Protect your privacy and the privacy of others. Do not sharing sensitive personal information, and be cautious about potential phishing attempts. Do not click on suspicious links or provide financial details to unknown sources.
Don't direct users out of the Carousell platform
You may embed links to the product’s information on the internet and promote your Carousell listings and stores. You should not refer or put links related to other e-commerce, online classifieds, messaging or social media platforms in chats.
Don't be creepy
Do not make inappropriate requests or remarks that will make another person uncomfortable. Making suggestive remarks or requests, sending inappropriate pictures and requesting for modelled shots of skimpy clothing items are strictly not allowed.
Don't be rude
The use of vulgarities is a big no-no on our platform. Let's all try to be nice to one another.
Avoid sending excessive messages or content that others might find irrelevant or intrusive. Let's keep our chats focused and clutter-free.
Inciting fear, threatening violence and wishing harm on others are strictly not allowed.
Be patient and understanding
Everyone is unique, so let's respect differences and communicate with empathy.
If you encounter any chats that violate our guidelines, please report them to us through our report feature on our platform. Your vigilance helps maintain a secure and pleasant community.
Thank you for being a part of our Carousell Chat community. Let's work together to make every chat an inspiring and enjoyable experience for everyone! Happy chatting!