Recruitment Privacy Statement – Carousell Help Centre

Last updated: Jan 2026

This Recruitment Privacy Statement describes how Carousell Pte. Ltd and its subsidiaries, affiliates, and related corporations (collectively, "Carousell") handle your personal data in connection with Carousell’s recruitment processes.

Collection, use and disclosure of your personal data

The personal data we collect depends on the requirements of the role and is done in line with applicable laws and regulations, including labour laws of the country where the job position is based. Personal data that we collect for recruitment purposes include:

Personal data you provide to us in your curriculum vitae and cover letter/email such as your contact details, demographics information, employment, education and training details, contact information of your nominated referees;
Any personal data that you provide to us during an interview; and
Information you provide in relation to your right to work documentation.

By providing us with any information relating to a third party (e.g. information of the individual you are representing and/or referees), you represent to us that you have validly obtained the consent of the third party to provide us with their information for the respective purposes.

By submitting your curriculum vitae and application for employment, whether directly to Carousell Pte. Ltd. or indirectly, including but not limited through an external recruiter, you agree for Carousell, to use and disclose your curriculum vitae and any other personal data provided by you for the following purposes ("Purposes") and for any other purposes that we notify you of:

facilitating, processing, administering, managing, maintaining and/or terminating your application for employment with Carousell;
evaluating and determining your suitability for employment with Carousell (including conducting technical skill assessments), carrying out due diligence or other screening activities as may be required in relation to your application for employment, (including background checks) in accordance with legal or regulatory obligations (whether based on Singapore law or non-Singapore law) which Carousell is expected or required to comply with or our risk management procedures that may be required by law (whether Singapore or a foreign law) or that may have been put in place by us;
to conduct reference checks in accordance with Carousell's relevant policies;
to contact you via electronic mail, text message and voice call to receive updates in relation to your application for employment;
to consider your curriculum vitae for positions other than those which you have applied; and
to contact you in connection with ongoing recruitment opportunities;

in accordance with applicable data protection laws and our Privacy Policy.

Third-party service providers

You further agree that:

(a) Carousell may share such information and personal data with any third party service providers who will assist us to and/or perform certain aspects in relation to the Purposes (as the case may be), such as providing reference checks, technical skill assessment services or screening services. Such third parties will only have access to your personal data to the extent necessary to perform their functions;

(b) the said third party service providers may share any information and personal data provided to them through other sources (the "Third Party Data") with Carousell for the Purposes; and

(c) Carousell may collect, use and disclose the Third Party Data for the Purposes, in accordance with our Privacy Policy.

(d) Where permitted by law, we may receive personal data about you from third parties (such as referees or background screening providers) in connection with your application. Such data will be processed solely for recruitment-related purposes and in accordance with this Statement.

The third party vendors that we work with are:

You may find the privacy policies of our third party vendors as follows:

Use of Artificial Intelligence (AI) in recruitment process

1. Applicant screening

Some of our third party service providers rely on Artificial Intelligence (AI) to screen job applicants. AI is used to efficiently review a large volume of applications and identify candidates whose skills and experience best align with the requirements of our roles. Recruitment platforms (such as SmartRecruiters) also apply profiling techniques, including resume parsing, semantic matching, and weighted scoring algorithms, to generate a match score indicating how closely a candidate’s skills and experience align with role requirements.

These profiling activities and the role of AI is designed to assist our recruiters in identifying promising candidates. It does not make any hiring decisions; candidates are moved forward or rejected by our recruiters. All final hiring decisions are made by our human recruitment team.

2. Interview support and transcription

During the interview process, we may use AI-powered tools (such as Tactiq) to record, transcribe, and summarise interview discussions. These tools allow our recruiters to remain fully engaged with you during the conversation while ensuring an accurate and objective record of the interview is maintained for internal review. We will always ask for your consent prior to using such a tool for the interview.

Data retention

If you accept an offer of employment with us, any relevant personal data collected during your pre-employment period will become part of your employee records and will be retained in accordance with specific country requirements and with the data protection applicable to Carousell employees, which will be provided during the on-boarding process.

If your application is unsuccessful, Carousell may continue retain and use your personal data solely for the following purposes (“Additional Purposes”) for a period of no more than three (3) years, unless you request earlier deletion, solely for the following purposes:

(a) deal with any matter which may arise in connection with your application; and

(b) contact you in connection with ongoing recruitment opportunities, including positions other than what you have applied for.

Your Rights as a Data Subject

Depending on your location and applicable law, you may have certain rights regarding the personal information we collect about you.

These include the right to:

Be informed whether your personal information is being processed, including the purpose and scope of such processing, the categories of personal data involved, and the parties to whom the data may be disclosed.
Access to the personal information we hold about you, subject to applicable legal limitations.
Correct or update inaccurate or incomplete personal information
Request deletion or restriction of your personal information subject to legal and contractual limitations
Object to certain types of processing, where applicable
Withdraw consent where we rely on consent as the legal basis for processing
Right to lodge a complaint with the relevant Data Protection Authorities.

Exercising your rights as a Data Subject

By giving your consent, you agree to your data being used in conjunction with the above Purposes and Additional Purposes. In order to maximise your opportunities to work with Carousell, you are encouraged to keep the information provided to us up-to-date at all times. You are responsible for ensuring that the personal data is correct and true.

If you wish to:

(a) apply for a copy of the personal data we hold about you or information on the ways in which your personal data has been used or disclosed by us in the year preceding such request; or

(b) withdraw consent you previously provided to us to use, collect or disclose the personal data we hold about you; or

please contact our Personal Data Protection Officer by sending an email to dpo@thecarousell.com. Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organisation. For example, you could insert the subject header as "Withdrawing Consent as a Candidate".

Please allow us a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.

Additionally, if you have submitted your personal data via our third party vendors (as listed above), you will be able to delete your personal data directly or submit a request following the process available on the third party website.

Where you have requested for a copy of the information we hold about you or for information on the ways in which your personal data has been used or disclosed by us,, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, we will provide you with a written estimate of such fee beforehand.

If you have any questions, complaints, concerns or comments on our data protection practices, we welcome you to contact us by sending an email to dpo@thecarousell.com.

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