[Hong Kong] Carousell Rewards will be paused until further notice

Thank you for being part of the Carousell Rewards program. We are continuously working on improving our products and campaigns to bring higher success for our sellers.

To provide better rewards for our users who invest in our paid products, we need to put more effort into improving the system. As such, we will be pausing the Rewards program until further notice, effective from 1 March 2023. 

We thank you for your kind understanding and continued support.

What is Carousell Rewards? 

Carousell Rewards a programme that rewards loyal Carousellers for purchasing promotional tools (e.g. Bump, Spotlight, Listing Fee, and Shoutout) on a regular basis with CoinsBack.

Who is eligible for Carousell Rewards?

All users in Hong Kong are eligible for Carousell Rewards.

How does Carousell Rewards work?

There are 3 tiers for rewards: Bronze, Silver and Gold.

Once you spend more than 1,500 Coins in a month to promote your listings or on Listing fees, you will automatically be eligible to redeem free Coins.

*Coins spent are accumulated within the same month. CoinsBack will be based on the number of Coins you spend in the previous month.

In the month of August, Coins spent will be accumulated from August 1 to 31 and for the month of September, Coins spent will be accumulated from September 1 to September 30.

*CoinsBack is capped at 960 free Coins per month. Free Coins will be valid for 30 days from the day they are credited into your account.

How do I redeem my rewards if I am eligible?

You will receive a message from the Carousell team via chat during the first week of the following month

Simply reply 'YES' to the message within 3 days to redeem your free Coins! 

The free Coins will be credited into your account within 7 working days.

How long will my free Carousell Coins be valid for? 

Free Coins will be valid for 30 days from the day they are credited into your account.