How do I contact the Support Team?
If you're looking for quick answers, explore our Help Centre first. If you are experiencing a technical glitch with the app or website, trying our basic troubleshooting steps is often the fastest way to fix it! If you need help with something else, here are links to some of the most common issues:
If your account is suspended and you want to appeal, please send us a message by clicking the message button in the bottom-right corner, or simply click this direct link to open the messaging window. This is the best way to submit an account appeal, and depending on appeal volumes it can take several days for appeals to be processed. For more information on our account appeal process, please check out this guide.
To appeal if one or more of your listings were taken down, please use the in-app appeal system: Go to 'Updates' on the app, and find the relevant listing there. Follow the app's instructions to complete the listing appeal. You may read more about our listing appeal process here.
If you see a listing that is not in line with our Listing Rules, here is how you can report a listing.
For anything else, please chat with our AI Support Agent Emily by opening the chat button at the bottom right of this page. She can handle many common scenarios and connect you with a human if needed. Start a chat with Emily now to get help!