Solving problems is a Core Value here at Carousell
and we want all our Carousellers to get the help they need quickly and efficiently. If you haven't already checked out the articles available on our Help Centre, we encourage you to do a quick article search to check if the answers you're looking for can be found!
If you need further assistance, chat with us! We're available on live chat from 10AM–6PM on Mondays to Fridays. Live chat is currently only available for users in Hong Kong, Malaysia, Philippines and Singapore. Select the floating chat button** "Help" at the bottom right-hand corner of this page to start chatting with us. Alternatively, we invite you to submit a request to us—we'll be here to help!
(** Please check if there is any ad blocking extension enabled in your browser, as it may block the chat button from showing up.)
To ensure that all our Carousellers experience the best support experience possible, here are some useful tips to help us solve your problems quicker:
- If you're facing technical problems on the app, make sure that you're on the latest version of the app and try out these troubleshooting steps.
- If you're having problems dealing with a buyer or seller, always provide a background of the issue along with the other party's Carousell username and listing title when reporting a user.
- If you see a listing that is not in line with our Listing Rules, here is how you can report a listing.
- If you simply have an idea or a suggestion to improve our app, we want to hear anything and everything from our community that will help us solve problems and continuously improve the Carousell product.