How do I delete my Carousell account?
Instead of deleting, we recommend deactivating your account if you don't want to use Carousell for a while
If you deactivate your account, you can reactivate it whenever you want. However, please note that your followers (and follower count) will be removed and cannot be restored. When reactivated, you will find all information and history of your account as it was, prior to the deactivation.
If you delete your account, you cannot regain access to your account and all identifiable information relating to your account will no longer be traceable. Account owners are responsible for securing a copy of any content that they would like to retain prior to making an account deletion request.
Our current deletion process involves irreversibly anonymising your personal data. This means we replace all identifying details with non-identifiable placeholders, and we are no longer able to trace the account back to you. Please note that chats, listings, and reviews you created are retained, as they may be relevant to other users with whom you interacted.
However, if you are concerned about your listings or reviews being visible to the public, we can remove them from public view. While these will no longer be publicly accessible, they will still be retained securely within our system for operational and compliance purposes.
If you are sure you want to delete your account, here is how
Note: The following account deletion steps are only available in the Carousell app. If you don't have the app installed, you can submit a request through the Help Centre page by filling in the required information to create a ticket. But it will be faster and easier to install the app and follow these steps:
Log in to Carousell using the account you will like to delete
Go to your profile
Click on the settings icon
Select "Data and Privacy"
Select "Deactivate or delete account"
Select option to delete and confirm
Upon confirmation, an account deletion request will be shown on your Carousell homepage, chat and profile. Our team will review the eligibility of your account deletion request and update you within 7 days from request date to the registered email of your account.
What could cause a delay or rejection of my account deletion request?
Depending on local laws and regulations, we may delay or reject an account deletion request. Here are a few common reasons why your account deletion may be delayed or rejected:
- There is an ongoing or unfinished transaction
- There is a history of moderation violations associated with the account
- Unresolved disputes have been detected
To make the account deletion process as smooth as possible, we strongly recommend deactivating your account first prior to requesting for an account deletion.