Carousell x IKEA Rewards Programme
In collaboration, Carousell & IKEA have come together to launch a Rewards Programme for secondhand IKEA listings found on Carousell! The rewards programme is valid from 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive).
For every successful Carousell Protection order of an eligible secondhand IKEA listing on Carousell Singapore, a seller will receive a 500 IKEA Family points and the buyer will receive a S$5 Carousell unique promo code (min. spend of $20).*
If you're not familiar with Carousell Protection, Carousell Protection is an in-app payment feature that allows payment for items bought on Carousell through the supported payment methods.
Here's a quick Carousell Protection step-by-step guide for sellers and for buyers to help you along!
Who is eligible to join the Carousell x IKEA Rewards Progamme?
The rewards programme is open for everyone! So long you have a Carousell account or/and a IKEA Family membership account, you're all set to be part of our rewards programme!*
What do I earn from the Carousell x IKEA Rewards Programme?
For every successful Carousell Protection order of an eligible seondhand IKEA listing on Carousell Singapore, a seller will receive a 500 IKEA Family point and the buyer will receive a SGD$5 Carousell unique promo code (min. spend of $20).
How can I earn the reward?
Whether if you're a buyer or seller, all you have to do is to be part of a successful Carousell Protection order for a secondhand IKEA listing found on Carousell. The order has to fulfil the following criteria:
(a) Only secondhand Carousell Protection-enabled IKEA listings on Carousell Singapore will be eligible for this programme.
(b) Only Carousell Protection-enabled listing with the word "IKEA" in listing title will be eligible for this programme.
(c) Only listings with IKEA product(s) will be eligible for this programme. Kindly note that Carousell and IKEA retain the right to reject any product listing that is not eligible.
(d) Only Carousell Protection orders where payment is made via Carousell Protection between 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive) is eligible for this programme.
(e) Only successful Carousell Protection orders are eligible for this programme. Buyers are to mark the order as complete by tapping on 'I have received my item' on Carousell in order for the orders to deemed as successful.
What is considered "secondhand"?
Listings listed with condition set as "Like New", "Well Used" and "Heavily Used" will be considered secondhand.
Please note that IKEA products that are listed as "Brand New" in condition will not qualify for this rewards programme.
How do I receive the reward?
As a seller:
- You will receive a Carousell's in-app chat function message (known as “CarouDM”) at least 45 days after the order is completed and successful
- Within 7 days of receiving the CarouDM, you must submit your valid IKEA Family membership number in the online Google form communicated by Carousell to qualify for the reward.
- IKEA Family points will be credited within 2 weeks after you completed the online Google form.
As a buyer:
- You will receive a S$5 Carousell Protection promo code that will be sent to the email that is registered with Carousell at least 45 days after the order was made.
How do I redeem my reward?
The Carousell Protection promo code can be used for your next Carousell Protection order. Simply apply the unique promo code during checkout in Carousell.
With every 500 IKEA Family points accumulated, you can offset $5 for your next purchase instantly when you checkout in any IKEA stores using your IKEA Family membership card.
Do the rewards expire?
Yes, the rewards have an expiry.
S$5 Carousell Protection promo code
Each unique promo code is valid for 30 days from the date of promo code received with a minimum spending of $20 for the next Carousell Protection order, for one-time usage only.
IKEA Family Points
Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned. For example, points earned on 15 Jun 2022 will expire on 31 Dec 2024.
Can I earn the rewards for orders made prior to the launch?
Only successful orders made between 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive) will be able to earn the rewards.
Can I get both IKEA Family Points and Carousell Protection Promo Code?
You will be eligible for the IKEA Family Points if your secondhand IKEA item was successfully sold during the campaign period. Additionally, if you bought a Carousell Protection-enabled IKEA listing during the campaign period, you are also eligible for the Carousell Protection Promo Code.
Is there a limit to how many times I can earn the rewards?
As a seller, you can be rewarded for up to a maximum of 3 successful orders per month per Carousell account and IKEA Family account.
As a buyer, you can be rewarded for up to a maximum of 3 successful orders per month per Carousell account.
Is there a minimum spend to qualify for IKEA Family Points and/or Carousell Protection Promo Code?
There is no minimum spend! As we're all around driving circularity, it's okay to be giving away free listings and you will still be eligible for the reward.
How long will this collaboration run for?
The Rewards Programme is available from 0000hrs, 21 April 2022 till 2359hrs, 30 June 2022 (both dates inclusive).
If the order is cancelled/refunded, am I still eligible to earn the reward?
For all orders that are cancelled/refunded, both seller and buyer will not be eligible for the Rewards Programme.
For Buyers
How do I ensure that my order is considered successful?
Your order has to fulfil the following criteria:
(a) Only secondhand Carousell Protection-enabled IKEA listings on Carousell Singapore will be eligible for this programme.
(b) Only Carousell Protection-enabled listing with the word "IKEA" in listing title will be eligible for this programme.
(c) Only listings with IKEA product(s) will be eligible for this programme. Kindly note that Carousell and IKEA retain the right to reject any product listing that is not eligible.
(d) Only Carousell Protection orders where payment is made via Carousell Protection between 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive) is eligible for this programme.
(e) Only successful Carousell Protection orders are eligible for this programme. Buyers are to mark the order as complete by tapping on 'I have received my item' on Carousell in order for the orders to deemed as successful.
Why have i not received my promo code?
Please check your spam/junk folder. If you have not received it within 45 days of the transaction, this means that you are not eligible for the reward.
Should I deal via delivery or meet-up to be eligible for this programme?
As long as the payment is made through Carousell Protection, and fulfils the other criteria stated, you will be eligible!
When placing the order, you will be able to choose your preferred method of delivery, depending on what delivery method was enabled by the seller.
What if the order I have bought is an IKEA item, but the listing does not include the word 'IKEA"? Will I still be eligible for the reward programme?
If the listing title does not include the word "IKEA", you will not be eligible for the reward. However, you can share with the seller about this reward programme and get him/her to be part of it by changing the listing name before confirming on the order. This way, both of you will earn the reward as buyer and seller respectively.
For Sellers
What do i do if I haven't received the CarouDM?
Please double check your Carousell inbox. If you have not received it within 45 days after your order has been completed, this means that you are not eligible for the reward.
How do i know if i have received my IKEA Family points?
You can log in to your member portal at: https://family.ikea.com.sg/ to view your IKEA Family points upon submission of online google form communicated by Carousell after 2 weeks.
What if I have not received my IKEA Family points after 2 weeks upon submission of online google form communicated by Carousell?
Please drop us an email or get in touch with us via Live Chat in order for us to look into this for you!
Why are you asking for my IKEA Family membership number in the Google Form?
IKEA will require your IKEA Family membership number in order to credit the points to your account.
What if I do not have an IKEA Family membership?
If you do not have an IKEA Family membership, you can sign up here: https://family.ikea.com.sg/registration
Can I use my family members' IKEA Family membership to earn my rewards?
Yes. However, only a maximum of 3 successful orders per month will be rewarded for each IKEA Family account.
Do you guys provide delivery services?
No, Carousell does not provide any delivery services at the moment. Sellers and buyers can use the in-app chat function to discuss a mutually agreeable method of delivery.
What if I am selling a secondhand IKEA item on Carousell, but it's not a Carousell Protection-enabled listing?
To be eligible for the rewards programme, you will need to enable Carousell Protection for the listing. Kindly note that your buyer should also make the payment via Carousell Protection in order for the order to be deemed as a successful order.
Terms and Conditions of Carousell x IKEA Rewards Programme
A. An IKEA Family member, who is transacting as a seller on Carousell, who is eligible for this Promotion (“Seller”) will receive 500 IKEA Family points (worth SGD 5 for IKEA in-store transaction) from Ikano after each successfully validated Carousell Protection("CP")-enabled transaction of IKEA listed products on the Carousell mobile application (“Seller Reward”).
B. A buyer on Carousell who is eligible for this Promotion (“Buyer”), will receive a SGD 5 Carousell-Protection voucher code from Carousell after each successful Carousell Protection (“CP” )-enabled transaction of IKEA listed products on the Carousell mobile application (“Buyer Reward”).
(each a “Participant”, collectively, the “Participants”)
1. The Promotion is valid from 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive)
2. In order to qualify as a Seller for this Promotion, the following requirements must be satisfied:
a) The Participant shall be an IKEA Family member that is registered in Singapore; and
b) The Participant shall have a Carousell account in Singapore.
3. In order to qualify as a Buyer for this Promotion, the following requirements must be satisfied:
a) The Participant shall have a Carousell account in Singapore.
4. In order for a Carousell listing to qualify for this Pro-motion, the following requirements must be satisfied:
a) Only secondhand Carousell Protection-enabled IKEA listings on Carousell Singapore will be eligible for this Promotion;
b) Only Carousell Protection-enabled listing with the word "IKEA" in listing title will be eligible for this Promotion;
c) Only listings with IKEA product(s) will be eligible for this Promotion. Carousell and IKEA retain the right to reject any product listing that is not eligible;
d) Only Carousell Protection orders where payment is made via Carousell Protection between 0000hrs, 21 April 2022 to 2359hrs, 30 June 2022 (both dates inclusive) are eligible for this Promotion; and
e) Only Carousell Protection orders that are deemed to be successful by Carousell are eligible for this Promotion (“Successful Order“). Buyers are to mark the order as complete by tapping on 'I have received my item' on Carousell in order for the orders to deemed as successful.
5. For every Successful Order made, Seller will receive CarouDM with a Google Form from Carousell within 45 days after a Successful Order has been made. Seller must submit the online Google form communicated by Carousell via Carousell's in-app chat function within 7 days of receiving the CarouDM with his/her a valid IKEA Family membership ID to qualify for the Seller Reward. Upon submission of online google form communicated by Carousell via Carousell's in-app chat function within 7 days of receiving the CarouDM, points will be credited to the Seller’s IKEA Family account within 2 weeks.
6. A Seller may list as many IKEA products as he/she wishes. However, only a maximum of 3 Successful Orders per month will be rewarded for each IKEA Family account.
7. Subject to clauses 5 and 6, a Seller will receive 500 IKEA Family points for each Successful Order. The IKEA Family points will be valid for 2 years from the date of issue. IKEA Family points not redeemed within the validity period will automatically be forfeited without liability to the Seller.
8. Each Buyer is only entitled to be rewarded for a maximum of 3 Successful Orders per month for his/her Carousell account.
9. Subject to clause 8, for every Successful Order, the Buyer will receive a SGD 5 Carousell Protection promo code that will be sent to the email that is registered with Carousell within 45 days from which the order was made. Each Carousell Protection promo code shall be valid for 30 days from the date of issue and may only be used with a minimum spending of SGD 20 for the Buyer’s next Carousell Protection order, for a one-time usage only. Carousell Protection promo code not redeemed within the validity period will automatically be forfeited without liability to the Buyer.
10. Carousell and IKEA reserve the right to cancel any orders/rewards if fraud or similar activity is suspected with respect to any transactions made on Carousell. This includes redemption abuse, including redemption using multiple Carousell and/or IKEA accounts or multiple purchases associated with the same customer or group of customers.
11. All Participants shall ensure that the mobile number and email address that are registered with Carousell and/or IKEA are up-to-date before the commencement of the Promotion.
12. Any cancelled or refunded Successful Orders will not be eligible for the rewards.
13. Carousell and IKEA shall not be responsible for any delays, delivery failures, damages, or losses resulting from the use of any shipping services offered under Carousell Protection.
14. Participants understand that they are subject to Carousell's Terms of Service located here: https://support.carousell.com/hc/en-us/articles/115011881808-Terms-of-Service
15. Carousell and IKEA may vary these terms, suspend and/or terminate the Promotion without any notice or liability to any party.
16. All rewards under the Promotion are not replaceable, transferable or exchangeable.
17. Carousell and IKEA reserves the right to substitute or replace any rewards issued under the Promotion with any other rewards of similar value without prior notice, without liability to the eligible Buyers and Sellers.