How Carousell Protects You From Scams
Learn how Carousell protects you from scams. This guide shares key insights behind our fight against fraud, including enforcement actions, proactive technology, and secure features we use to build a trusted community of buyers and sellers. The information here is based on our 2025 Regional Scam Trends Report.
Preventing Scams Before They Reach You
We take proactive steps to stop fraudulent activity before it can harm users. Our detection systems help block chat messages containing links, email addresses, and QR codes to protect you from phishing risks.
In 2025:
Over 740,000 links were restricted
Over 364,000 email addresses were blocked
Over 61,000 QR codes were intercepted
Learn more about how to stay safe from phishing scams here.
Protecting You From Off-platform Risks
Scammers increasingly request contact details to continue the chat outside our platform to avoid our security measures. However, as there are genuine situations to exchange phone numbers, we do not block such sharing entirely and instead provide proactive reminders to encourage caution.
Our Impact in Numbers
Thanks to our platform security, vigilant community, and ongoing user education, scam cases on Carousell account for only a small fraction of the millions of transactions on our platform in 2025.
99.96% of transactions proceeded without scam incident
Over 93% of active users did not encounter a scammer
Through our enforcement and community actions in 2025:
Over 451,000 suspicious accounts were suspended
Over 520,000 community reports were investigated
Our Multi-Layered Approach to Safety
These numbers are the result of a multi-layered strategy that combines advanced technology with features that empower you to buy and sell safely on our platform.
1. Proactive Detection Technology
Our systems use AI, data science, and machine learning to work 24/7, automatically detecting and blocking suspicious activity to protect our community.
2. Login and Identity Verification
We strengthen identity verification and login security to reduce impersonation and account takeover risks. For high-risk login attempts, SMS verification may be triggered instead of email OTP.
3. Empowering You with Secure Features
We build features that put safety directly in your hands. Depending on your region, these may include:
On-platform payment system (like the ‘Buy’ button with Buyer Protection): Where available, this feature only releases your payment to the seller when you've received your item and confirmed it's as described.
Carousell Certified: Where available, you can buy cars, mobiles, and luxury bags with confidence from Carousell Official Stores or trusted partners; luxury watches are also available through vetted merchants who meet our stringent standards. These items are inspected by professionals for quality, giving you peace of mind.
Carousell Official Delivery: Using our trusted delivery partners provides a more secure and trackable shipping process, helping to prevent delivery-related scams.
4. Real-Time Warnings & Education
Our app is designed to guide you towards safer decisions. We provide real-time alerts that warn you if you're about to share sensitive information that could put you at potential risk of being scammed.
5. Collaboration with Authorities
We work with authorities in the region by sharing insights on the latest scam trends to help in their efforts to stop fraudsters.
This content is based on the Carousell 2025 Regional Scam Trends Report.
Related articles from the 2025 Regional Scam Trends Report:
Last updated: 28 May 2026