[Singapore] Carousell Official delivery with SingPost drop-off
With Carousell Official Delivery, sellers can effortlessly drop off their items at SingPost collection points and conveniently track their orders via the Carousell app or website. This new feature offers sellers a diverse range of delivery options alongside the existing J&T pick-up and Ninja Point drop-off methods.
*Carousell Official Delivery can be enabled when you list with the ‘Buy’ button.
Available SingPost collection points
- POPStations
- POPStop in post offices
- Post boxes
How to drop off my item with SingPost?
Before dropping off your parcel, please make sure to pack your item(s) in a single sealed box or poly mailer, ensuring it meets the maximum size requirements. Confirm your return address (for any undelivered or return requests), then generate and securely attach the shipping label to your parcel (be sure to remove any old labels). You can find the list of drop-off locations here: https://www.singpost.com/locate-us.
As a general guideline, POPStations accept parcels no larger than a typical food delivery bag, while POPStops and post offices can handle parcels up to 150cm on one side.
Max dimensions for drop-offs
- Total package weight
- does not exceed 30kg
- Dimensions
- POPStation max dimensions: 42 (w) x 37 (h) x 61 (d) cm.
- POPStop max dimensions: Max length 150cm, (L + 2W + 2H) must not exceed 300cm.
Print shipping labels for free at POPStations
When you choose to drop off at POPStations, you have the option to print your shipping label there. Just affix the label to your parcel before leaving it at the station!
Note that there will not be any label printing service for drop-off except for SingPost POPStations.
Refer here for the Drop off and label printing guide at SingPost POPStations:
Why can’t I use a SmartPac or prepaid label?
A shipping label will be created for you via Carousell Official Delivery - no need for your own smartpac or prepaid label! You may find the shipping label once you confirm your drop-off details.
If you selected the option for the buyer to cover shipping costs, they would have paid for shipping when they checked out. This means there's no need for you to use your own SmartPac or prepaid label.
How to enable Carousell Official Delivery for your listings
To enable Carousell Official Delivery, simply edit your listings to enable ‘Delivery’ under Deal methods. Update the delivery method to include Carousell Official Delivery. If you'd like, you can also choose ‘Buyer pays’ to pass the fees to the buyer.
You can also streamline your listings by setting up default delivery methods for both Carousell Official Delivery and self-arranged delivery. This feature also lets you bulk update default delivery methods across all your existing ‘Buy’ button listings. Click here to set up now.