Fake Carousell Customer Service spotted on Online Platform
A fake Carousell Customer Service are people pretending to be from Carousell saying that your listing has been removed and providing a phishing link to contact them.
Tips to stay safe:
- Verify Contact Information - Use official contact information from the company's website or other trusted sources. Be cautious of clicking links or calling numbers provided in unsolicited messages.
- Be Skeptical of Unsolicited Communication - If you receive a call or message claiming to be from customer service but you didn't initiate contact, proceed with caution.
- Protect Personal Information - Never provide sensitive information over the phone, via email, or on websites unless you are certain of the recipient's identity and the security of the communication channel.
- Educate Yourself - Stay informed about common scams and phishing tactics to recognize red flags and protect yourself from fraud.
By remaining vigilant and verifying the legitimacy of customer service contacts, you can reduce the risk of falling victim to fake customer service scams.
If you spot any suspicious activity or users on our platform, please report this to Carousell immediately through the ‘Report User’ feature that's available on both the web and the app. Our team will review these reports within 24 hours from when it's reported.
To understand more about how you can protect yourself from these scam tactics, you may visit this article for more details.