Carousell has partnered up with J&T Express to offer on-platform tracked delivery, offering a seamless transactional experience between our sellers and buyers. Buyers can look forward to receiving their orders within 3 working days after pick-up for transactions made through Carousell. Note that pick-up is scheduled between 9am - 6pm from Monday - Friday and 9am - 1pm on Saturday. There will not be any pick-ups on Sunday and Public Holidays.
The entire pick-up arrangement to delivery process is done through the Carousell app or website. For listings with Carousell enabled courier delivery, it will look like this
Please be cautious of users who direct you to any external links and immediately report the user if you encounter such situations. Carousell will never ask for your personal details and requests you to make payment out of the platform. You may read up more on our Advisory on Phishing Scams