[Taiwan] Privacy Policy – Carousell Help Centre

1. Introduction 介紹

We love our community at Carousell. It is extremely important to us that you not only have a pleasant experience buying and selling on Carousell, but also that you feel comfortable and safe while doing so. 我們熱愛旋轉拍賣的社群。讓您在旋轉拍賣上有一個愉快的購買及銷售經驗，以及在購買及銷售時感到舒適與安全，對我們而言非常地重要。

This Privacy Policy supplements our Terms of Service and explains how Carousell handles information collected and received in the course of your use of our websites, mobile application and services (including the 7-Eleven Cash on Delivery services, collectively, the “Services”). It also governs Carousell’s collection, use and disclosure of your information. By using the Services, you acknowledge that you have carefully read and fully understand this Privacy Policy. If you refuse to accept this Privacy Policy, please do not use the Services. 本隱私權政策為旋轉拍賣服務條款之補充，以說明我們如何處理在您使用我們的網站、手機應用程式及服務（包括「7-11取貨付款」之代收代付服務，以下統稱為「本服務」）時所蒐集與接收到的資訊。本隱私權政策同時規範旋轉拍賣對您個人資料的蒐集、使用與揭露。當您使用本服務時，即表示您已仔細閱讀並完全理解本隱私權政策。若您拒絕接受本隱私權政策，請勿使用本服務。

2. Information we collect and receive 我們所蒐集與接收之資訊

We may collect and receive information from you in the following situations: 我們會在以下情況蒐集與接收您的資訊

When you register for an account with us (“Account”). 當您註冊我們的帳號（下稱「帳號」）時。
When you choose to connect your Account with an external third party service or social login provider, such as Facebook, Apple and Google. 當您選擇以外部第三方服務或社群媒體帳戶登入連結您的帳戶時，如Facebook、Apple和Google等
When you use the features and functions available on our Services, for example, by creating listings, interacting with other users through our chat feature, or transacting with other users. 當您使用本服務提供的功能，如刊登物品、透過我們的聊天功能與其他使用者互動，或與其他使用者交易時。

If you use our Service or contact us, for example, with a query or to report a problem, we may collect and receive the following types of information from you: 如果您使用我們的服務或與我們聯繫，例如提出疑問或回報問題時，我們可能會從您這裡蒐集並接收到以下類型的資訊：

Data pertaining to your identity, for example, your name, address, telephone number, email address, profile picture, information relating to your Facebook, Google or Apple account, which will be provided by the operator of such a platform when you use such an account to log in to Carousell. When you choose to sign in to your Carousell Account via your social login accounts with the third-party applications, those third parties will obtain your permission to share your selected personal data they hold with Carousell. However, this does not establish a data processing relationship between the third parties and Carousell under Article 4 of the PDPA. Rather, both the third parties and Carousell independently collect, process, and use personal data for their own distinct purposes. Carousell’s purposes are set out in this Privacy Policy. 識別類資訊，例如您的姓名、地址、聯絡電話、電子郵件信箱、個人頭像、及透過Facebook、Google或Apple等帳號登入時由該等業者所提供的資料等。當您選擇透過第三方應用程式的社群媒體帳戶登入您的旋轉拍賣帳戶時，第三方會取得您的同意並將他們所持有您所選擇的個人資料與旋轉拍賣分享。然而，這並不使第三方與旋轉拍賣間構成《個人資料保護法》第4條規定的資料處理關係。相反地，第三方和旋轉拍賣分別獨立蒐集、處理及利用個人資料，並各自為其特定目的而行事。旋轉拍賣的相關目的已於本隱私權政策中說明。
Data pertaining to your demography, such as your age, gender, date of birth, etc. 特徵類資訊，如年齡、性別、出生年月日等。
Data pertaining to your social activities, such as your interests, hobbies, consumption patterns, etc. 社會情況類資訊，如興趣、愛好、消費模式等
Other types of data, such as reviews you leave for other users, cookies. 其他類別，如您給其他用戶留下的評論及cookie等。

You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide our Services, either in part or in whole, to you. 您並無提供資訊給我們的義務。然而，如您選擇拒絕提供資訊或是撤回您對我們接收資訊的同意，我們將無法提供本服務的全部或一部給您。

In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to Carousell, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy. By providing us with any information relating to a third party (e.g., information of your spouse, children, parents, and/or employees), you represent and warrant to us that you have informed the third party of this Privacy Policy or directed them to this Privacy Policy, and that you have validly obtained the consent of the third party to provide us with their information for the purposes specified herein. 於某些特定情況下，您可能需要向我們提供關於他人的個人資訊。若是如此，我們依賴您通知這些個人，讓他們知道您正在向旋轉拍賣提供他們的個人資訊，並確保他們同意您提供其資訊，且告知他們可以在哪裡找到本隱私權政策的複本。當您提供與第三人（例如您的配偶、孩子、雙親及/或員工）的相關資訊給我們時，係向我們聲明和保證，您已告知或已將該第三人引導至本隱私權政策，且您已取得該第三人之同意，其同意為本隱私權政策所述之目的提供資訊予我們。

We may collect and receive the following information. Please note that not all of our Services collect all of the information listed below: 本公司得蒐集及取得以下資訊。請注意，並非本服務的所有部分都會蒐集以下所有資訊：

Account credentials such as username. 帳戶憑證，如使用者名稱。
Profile information such as, name, gender, email address, profile photo, mobile number, date of birth. 個人基本資料，如姓名、性別、電子郵寄地址、頭像照片、手機號碼、出生日期。
Information required for use of the "Buy" button (including payment and shipping services via 7-Eleven Cash on Delivery service) and Carousell Coins (including payment and shipping services) such as credit or debit card details, bank account, identification number, address, mobile number. 於使用「購買」按鈕（包括透過「7-11取貨付款」代收代付服務之支付及運送服務）及Carousell Coins（包括支付及運送服務）所需的資訊，如信用卡或簽帳金融卡資訊、銀行帳戶、識別個人之號碼、地址、手機號碼等。
Location information such as last known location, meet-up location. 位置資訊，如最後已知的位置、見面地點。
Any other information disclosed by you in any of the above-mentioned methods and/or through the use of our Services. 您以上述任何方式及/或透過使用本服務而揭露的任何其他資訊。
Aggregate data collected through the use of our Services. 透過使用本服務蒐集的匯總資料。
Any communications between you and another user of our Services. 您與本服務其他使用者之間的任何通訊。

According to the "Specific Purposes and Categories of Personal Data under the Personal Data Protection Act" promulgated by the Ministry of Justice, we hereby summarise and list the types of your personal data that we collect, process, and use as follows: 根據法務部頒布的《個人資料保護法之特定目的及個人資料之類別》，我們特此整理並列出我們所蒐集、處理及利用您的個人資料類型如下：

C001 Identifiers of individuals. (For example: name, address, work address, previous address, mobile phone number, account numbers applied on online platforms, user account identification name/number, display picture, correspondence, email addresses, and any other data that can identify the individual.) Ｃ００一辨識個人者。例如：姓名、住址、工作地址、以前地址、行動電話、網路平臺申請之帳號、使用者帳戶識別名稱/號碼、通訊、相片、電子郵遞地址及其他任何可辨識資料本人者等。
C002 Financial identifiers. (For example: account numbers and names at financial institutions etc.) Ｃ００二辨識財務者。例如：金融機構帳戶之號碼與姓名。

C003 Government-issued identifiers. (For example: national identification number, etc.) Ｃ００三政府資料中之辨識者。例如：身分證統一編號。

C011 Personal descriptions. (For example: age, gender, date of birth, voice, etc.) Ｃ０一一個人描述。例如：年齡、性別、出生年月日、聲音等。

C031 Residence and facilities. (For example: residential address.) Ｃ０三一住家及設施。例如：住所地址。

C036 Lifestyle. (For example: types of consumer goods used and details of services, personal or household consumption patterns, etc.) Ｃ０三六生活格調。● 例如：使用消費品之種類及服務之細節、個人或家庭之消費模式等。

C093 Financial transactions. (For example: amounts paid or received,payment methods, transaction records etc.) Ｃ０九三財務交易。例如：收付金額、支付方式、往來紀錄等。

C101 Data subject’s commercial activities. (For example: types of business, goods or services provided or used etc.) Ｃ一０一資料主體之商業活動。● 例如：商業種類、提供或使用之財貨或服務等。

C102 Agreements or contracts. (For example: transactions, commercial, legal or other contracts, agency agreements, etc.) Ｃ一０二約定或契約。例如：關於交易、商業、法律或其他契約、代理等。

C132 Unclassified data. (For example: letters, files, reports, or emails that cannot be categorised, etc.) Ｃ一三二未分類之資料。例如：無法歸類之信件、檔案、報告或電子郵件等。

3. Your interactions with others 您與其他人之互動

Our Services offer features which allow users to connect and communicate in groups which are public or semi-public, and to share information with each other to complete a transaction. Please use common sense and exercise good judgement when sharing information in these groups or with others. We generally do not monitor or remove the information which you share and such information may remain available on our Services after your Account has been deactivated, terminated or is otherwise closed. You are responsible for the information you choose to share in these groups or with other users. 我們提供讓使用者於公開或半公開之群組中相互連結、溝通及交換資訊之功能，以完成交易。請您在這些群組或與他人分享資訊時秉持一般常識及良好的判斷能力。我們通常不會監控或移除您所分享之資訊，且在您的帳號被停用、終止或關閉後，該資訊仍會留存於本服務。您應自行就您所選擇分享於這些群組或與他人交換之資訊負責。

4. Why we collect the information and how we use it 我們為何及如何使用我們蒐集之資訊

We may use the information collected and received from you for the following purposes: 我們為下列目的使用向您蒐集及接收之資訊：

To verify your identity, update our records and generally maintain your Account with us; 為核對您的身份、更新您的紀錄及一般性地維護您的帳號。
Provide our Services and customise the content shown to you; 提供本服務及展示客製化內容予您。
Develop, operate, improve, deliver and maintain our Services; 建立、運作、改善、提供及維護本服務。
To process transactions. 處理交易。
To process or arrange payment and/or shipping services. 處理或安排付款及/或運輸服務。
To process or resolve any dispute arising from or in connection with any transactions, in accordance with our Terms of Service. 根據本服務條款，處理或解決任何交易中產生或與之相關的任何爭議。
To detect or monitor any frauds or other prohibited content, businesses or activities. 偵測或監控任何欺詐或其他禁止內容、業務或活動。
Responding to your queries and resolving complaints. 回覆您的問題及處理您的申訴。
To facilitate, confirm and/or provide updates or notifications in relation to any transactions. 安排、確認及/或提供與任何交易有關的最新資訊或通知。
Providing you with the 7-Eleven Cash on Delivery services and the third-party payment services.為提供您「7-11取貨付款」服務及款項代收代付服務。
Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them. 為本服務如何被使用及應如何改進進行投票、問卷調查、分析及研究。
To update you on your listings and our Services (e.g. new offers, new chats, new feedback, new comments). These updates will be sent by email and/or through push notifications via the Services and you can choose to unsubscribe from these updates at any time through the “Settings” page of your Account. 為更新您的刊登內容及本服務（例如：新的出價、新的聊天訊息、新的回饋、新的意見）。這些更新訊息將以電子郵件寄送及/或透過本服務推播予您，您得隨時於您帳戶頁面中的「設定」選擇退訂這些更新訊息。
To send you marketing and/or promotional materials on the latest products and services of Carousell or carefully selected third parties. These updates will be sent by email and/or through push notifications via the Services and you can choose to unsubscribe from these marketing communications via the link in the email you have received and/or through the “Settings” page of your Account. These marketing communications may also be communicated to you through text messages and/or voice calls if you have indicated that you wish to receive such updates through these methods; 為寄送最新產品之行銷及/或促銷資訊，及旋轉拍賣或精心挑選第三人服務之訊息。這些更新訊息將以電子郵件寄送及/或透過本服務推播予您，您得隨時於您帳戶頁面中的「設定」選擇退訂這些更新訊息。如您表明欲以簡訊及/或語音訊息收到訊息，這些更新訊息亦得以此等方式傳送。有關匿名廣告的更多資訊，包括瞭解「選擇退出/撤回同意」之意義及您的選擇，請參考下文第5條。
To send you service-related messages including, without limitation, a welcome/confirmation email when you register your Account and to enforce our Terms of Service and other policies. These messages are not promotional in nature. These messages will be sent by email and/or through push notifications via the Services and you may not opt-out of receiving service-related messages from Carousell, unless you deactivate your account. 為寄送與本服務相關之訊息予您，包括但不限於當您註冊帳號時及遵行服務條款及其他政策時之歡迎/確認電子郵件。這些訊息本質上並非促銷訊息，其將以電子郵件寄送及/或透過本服務推播通知您，您不得拒絕接收自旋轉拍賣所傳送相關服務之訊息，除非您停用您的帳戶。
Perform functions or services as otherwise notified to you at the time of collection such as to publish and/or use for our marketing purposes, your feedbacks and stories. 於其他執行功能或本服務蒐集您的資訊時向您通知，例如發布及/或用於本公司行銷目的，您的回饋意見及經驗。
To provide you a more tailored online advertising experience. Carousell has in place, tools and services are used to create advertisements, to deliver advertisements to devices on behalf of advertisers, to monitor the success of and manage advertising campaigns, and to present you with advertisements that are more likely to be interesting and relevant to you. Delivering relevant ads that are tailored to users’ interests is known as “interest based advertising” (sometimes also referred to as “behavioural advertising”). For more information on the behavioural advertising, including to understand what opting-out means and your opt out choices for your devices, including computer browsers and mobile browsers and devices, please see the Section 10 “Carousell Opt-Out” below. 為您提供更客製化的線上廣告體驗。旋轉拍賣已備置相關工具及服務來創建該等廣告，代表廣告商向使用者裝置發送廣告、監控及管理廣告活動成功與否，並向您展示您可能有興趣且與您相關的廣告。為使用者的興趣量身定做的廣告被稱為是「以興趣為基礎廣告」（亦稱「行為廣告」）。有關行為廣告的更多資訊，包括瞭解「選擇退出/撤回同意」的意義，以及如何在您的裝置（包括電腦瀏覽器及移動瀏覽器及裝置）上選擇退出/撤回同意，請參考下文第10條「選擇退出/撤回同意」。
To provide and carry out cross-application and cross-device advertising (i.e.advertising across browsers and applications on a single device, as well as cross-device advertising), advertising delivery and reporting. Information include information described above and data collected from a particular computer, browser or device and may be used with another computer, browser or device that is linked to the computer, browser or device on which such data was collected. 提供及進行跨應用及跨裝置的廣告（也就是在單一裝置上跨瀏覽器及應用程式的廣告，以及跨裝置廣告）、廣告投放及報告；上述資訊以及從特定電腦、瀏覽器或裝置上蒐集的資料，可能與連接至該等電腦、瀏覽器或裝置的其他電腦、瀏覽器或裝置併同使用。
To generate a "Lookalike audience" or "similar audience" of prospective users through the Facebook or Google advertising platforms and/or similar service providers. This allows us to deliver targeted advertisements on their networks to potential users, where such potential users may have shared interests or similar demographics to our existing users, based on the data of these advertising platforms. We typically do this by uploading a list of email addresses in a secured manner. Facebook's policy is to irreversibly hash (encrypt) such lists locally and prior to uploading. Facebook will then match the hashed data against their own user and generate the lookalike audience. The uploaded list will then be deleted and will not be used for any other purposes. Carousell will not have access to the identity of any user in the lookalike audience, unless such individual chooses to click on the advertisements we deliver. If you wish to opt out of "similar audiences" in Google, you can do so through your Google Ads Settings. 透過Facebook或Google廣告平台及/或類似的服務供應商，產生潛在使用者的「相似受眾」或「類似受眾」。這使我們能根據該等廣告平台的資料，在其網路上向潛在使用者提供客製化的廣告，而該等潛在使用者可能與本服務既有使用者有共同興趣或屬於相似族群。本公司通常以安全方式上傳電子郵寄地址名單來實現上述目的。Facebook的政策是在上傳該等清單之前，在本地網絡對此類清單進行不可逆的「雜湊（hash）」（加密）。Facebook接著會將雜湊資料與其使用者進行配對，以產生「相似受眾」。上傳的清單後續將被刪除，不會被用於任何其他目的。旋轉拍賣不會知悉任何「相似受眾」的個人身分，除非當事人選擇點擊本公司提供的廣告。如果您希望選擇退出Google的「相似受眾」，您可以透過您的Google廣告設置進行相關設定。
To comply with applicable Anti-Money Laundering and Countering the Financing of Terrorism regulations and other applicable laws and regulations. 遵守洗錢防制及打擊資恐之法規及其他相關法律及法規。

According to the "Specific Purposes and Categories of Personal Data" promulgated by the Ministry of Justice, based on the aforementioned scenarios, we hereby consolidate and list the specific purposes for which we collect, process, and use your personal data as follows: 依據法務部所頒布之《個人資料保護法之特定目的及個人資料之類別》，我們特此就上述情境進行整理並列出我們所蒐集、處理及利用您個人資料之特定目的如下：

040 Marketing; ０四０行銷
063 Collection, processing, and use of personal data by non-government agencies in accordance with legal obligations; ０六三非公務機關依法定義務所進行個人資料之蒐集處理及利用
067 Credit card, debit card, prepaid card; ０六七信用卡、現金卡、轉帳卡
069 Contracts, quasi-contracts, or other legal relationship matters; ０六九契約、類似契約或其他法律關係事務
090 Consumer and customer management and services; ０九０消費者、客戶管理與服務
091 Consumer protection; ０九一消費者保護
098 Business and technical information; ０九八商業與技術資訊
107 Procurement and supply management; 一０七採購與供應管理
118 Intellectual property rights and other related administration; 一一八智慧財產權及其他相關行政

125 Communication administration and management; 一二五傳播行政與管理

129 Accounting and related services; 一二九會計與相關服務

132 Operation of communication business; 一三二經營傳播業務

135 Information (and communication) services; 一三五資（通）訊服務

136 Information (and communication) and database management; 一三六資（通）訊與資料庫管理

137 Information security and management; 一三七資通安全與管理

148 Online shopping and other e-commerce services; 一四八網路購物及其他電子商務服務

152 Advertising or commercial activity management; 一五二廣告或商業行為管理

157 Investigation, statistics, and research analysis; 一五七調查、統計與研究分析

181 Other business operations in accordance with business registration items or organisational bylaws. 一八一其他經營合於營業登記項目或組織章程所定之業務

5. Who we share your information with 我們與誰分享您的資訊

To the extent permitted by the relevant laws and regulations, we may share information about you in the following ways (if your consent is required under the laws and regulations, we will only share your information after obtaining your consent): 在相關適用法規允許的範圍之內，我們會以下列方式分享相關您的資訊（如法規要求須經您的同意，我們會於取得您的同意後再為之）：

When you register for an Account, the information which you make available on your profile may be viewed by other users of our Services. Other users of our Services would also be able to view the content which you upload and share on our Services. 當您註冊帳號，其他使用者得查看您於您個人資料頁面所公開之資訊。其他使用者亦得查看您所上傳或分享於本服務上之內容。
We may share the information with third party service providers who assist us in performing certain aspects of our Services on our behalf, such as processing transactions, payment or shipping services, issuing invoices, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks. Such service providers will only have access to your personal information to the extent necessary to perform their functions. 我們得與關係企業及其他代表並協助我們執行本服務之第三方服務供應商分享資訊，例如處理交易、款項或出貨服務，開立發票、滿足給予資訊之需求、接收及寄送訊息、更新行銷表單、分析資料、提供支援本服務或其他任務。該服務供應商僅會於執行本服務所需之必要範圍內接觸您的個人資訊。
Carousell may, for the purpose of providing the 7-Eleven Cash on Delivery and the third-party payment services to you, provide your personal data to the relevant partners, trust banks, and the relevant third parties such as the third-party service providers that assist Carousell in performing the Services, to the extent necessary for the delivery of the goods and the collection and payment of the purchase prices. 我們得為提供您7-11取貨付款服務及款項代收代付服務，於完成物品寄送及款項代收代付服務範圍內，將您的個人資料提供予相關合作廠商、信託銀行及協助我們執行本服務之第三方服務供應商等第三人。
We may share the information with our related and associate companies and affiliates for the purposes of performing certain aspects of our Services and for the purposes as set out in this Privacy Policy. 本公司得為執行本服務特定面向及本隱私權政策所述目的，與本公司之關係企業、關聯公司及聯營公司分享資訊。
We may share the information with our potential partners, investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business. 本公司得與本公司潛在合作夥伴、投資者及其他相關人士分享資訊，以建立潛在的業務夥伴關係、合作、合資或以其他方式推展本公司業務。
We may share any information collected in accordance with this Privacy Policy with: (i) governmental and other regulatory authorities or the courts in any jurisdiction; (ii) any third party claimants or potential third party claimants; or (iii) your card issuing bank, financial institution and/or payment service provider, to process or resolve any chargeback, payment reversal and/or dispute arising from or in connection with a transaction using our Services in accordance with our Terms of Service. 本公司得與以下對象分享本公司根據本隱私權政策蒐集的任何資訊：(i) 任何司法管轄區的政府及其他監管機關或法院；(ii) 任何第三方請求者或潛在的第三方請求者；或 (iii) 您的發卡銀行、金融機構及/或支付服務供應商；俾以根據本服務條款處理或解決任何因使用本服務進行交易而產生的或與之相關的扣款、退款及/或其他相關爭議。
In addition to other information described in this Privacy Policy, we may collect and share with third party data management platforms or advertising and analytics partners precise location information. This location information may be used by itself, aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs), and shared with third parties for purposes related to advertising, analytics, attribution (e.g., measuring ad performance), analytics and market research. We have included the links to their privacy policies below. 除了本隱私權政策中所述的其他資訊外，本公司亦得蒐集並與第三方資料管理平台或廣告及分析合作夥伴分享精確的位置資訊。該等位置資訊可能會被單獨使用、匯總或與行動識別碼（如IDFA及Android ID）併同使用，並與第三方分享，用於廣告、分析、歸因（如衡量廣告表現）、分析及市場研究等相關目的。本公司已將該等平台之隱私權政策連結於下方提供。
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property or personal safety of any person. 如依法或如我們認為有必要揭露您的個人資訊以防止詐欺或是犯罪或是保護本服務、我們的權利、財產或任何人之人身安全。

The third party data management platforms or advertising and analytics partners we work with are: 本公司合作的第三方資料管理平台或廣告及分析合作夥伴包括：

Branch
Google Ads Manager

Google Marketing Platform

Clevertap

Microsoft Xandr

Other third party service providers we work with includes: 其他與本公司合作的第三方服務供應商包括：

Sift Science - for fraud detection and prevention services 用於詐騙偵測與預防服務。

Taipei Fubon Bank and 7-Eleven - for 7-Eleven Shipping Cash on Delivery Services 「7-11取貨付款」代收代付服務。

Smart Recruiter - for recruiting and candidate management 用於招募與應徵者管理。

Tactiq - for transcribing 用於內容轉錄服務。

Cetustek - for invoicing services （鯨躍科技）：用於發票開立服務。
Zendesk - Customer service platform 用於客服平台服務。

Vonage - for fraud detection and prevention services 用於詐騙偵測與預防服務。

Level 3AI - Customer Service Support 用於客服支援服務。

Salesforce - for sales management 用於銷售管理服務。

You may click on the names of these third parties to access their privacy policies. 您可以點擊該等第三方之名稱以取得其隱私權政策。

We respect your privacy and we will not sell your personal information to any third party. To the extent permissible under the laws, we may disclose data and aggregate statistics about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted advertisements or for other lawful purposes, but these data and statistics will not include information which can be used to identify you. 我們尊重您的隱私且我們不會將您的個人資訊販賣予任何第三人。我們會在法律許可範圍內揭露本服務使用者之資料及整體統計資料，並銷售予潛在合作夥伴、廣告主、贊助廠商或其他聲譽良好之第三人，以描述本服務、提供定向廣告或為其他合法目的，惟這些資料及統計資料不會包含能夠識別您個人之資訊。

From the “Settings” page of your Account, you may opt out of us sharing the anonymous information listed above. For more information on how we share such information and your opt-out choices, please refer to this article . 透過帳戶中的「設置」頁面，您可以選擇不與我們分享上述匿名資訊。有關本公司如何分享該等資訊以及您選擇退出/撤回同意的更多資訊，請參考這篇文章。

6. Transfer of information 資訊的移轉

To ensure uninterrupted access to our Services and to provide you with the best possible experience, we may transfer your personal data outside of Taiwan. Please be assured that the majority of your personal data will continue to be stored within Taiwan. However, in certain circumstances where we share your personal data with third parties, such data may be transferred to Singapore, Japan, Hong Kong, Australia, the European Union specifically Ireland and Germany and the United States (specifically, Iowa, North Virginia, Ohio, Oregon). 為確保您不間斷地使用本公司之服務並提供最佳使用體驗，本公司可能將您的個人資料傳輸至台灣以外地區。惟請放心，您大部分的個人資料仍將儲存於台灣境內。然而，於特定情況下本公司將個人資料提供予第三方時，該等資料可能會被傳輸至下列地區：新加坡、日本、香港、澳洲、歐盟（尤其是愛爾蘭及德國）以及美國（尤其是愛荷華州、北維吉尼亞、俄亥俄州與奧勒岡州）。

Kindly note that, due to the nature of these transfers and the practices of the data processors involved, we can provide information about such transfers only to the extent of our knowledge. 敬請注意，由於此類資料傳輸之性質及相關資料處理者之運作方式所限，本公司僅能於合理範圍內就該等資料傳輸提供已知之資訊。

In the event of any conflict between the laws of Taiwan and those of other jurisdictions, the laws of Taiwan shall prevail. 如台灣法律與其他司法管轄區之法律有所衝突，應以台灣法律為準。

7. Protecting your information 保護您的資訊

The security of your information is important to us. We have security measures in place to protect against the loss, misuse and alteration of information under our control. We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Sensitive information (such as credit card numbers) is encrypted using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. 您的資訊的安全對我們而言很重要。我們採取恰當安全措施以防免在我們掌控下的資料喪失、濫用及變更。我們亦遵循一般業界標準保護透過網路傳遞給我們的資訊，包括傳遞中及收到資訊時。敏感資訊（例如信用卡號）皆以SSL技術加密。然而，沒有任何透過網路或電子儲存之方法是百分之一百安全的，因此當我們努力使用商業上可接受之方式保護您的資訊，我們仍無法保證其絕對安全。

It is important that you protect against unauthorised access of your Account and information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Services). 重要的是，您應小心地選擇您的密碼及維護您的密碼及帳號安全（例如於使用完本服務後登出）以防免未經授權存取您的帳戶及資訊。

8. Accessing and updating your information 存取及更新您的資訊

You may access and update your information within our Services through the “Settings” page of your Account. 您得於本服務中透過您帳戶的「設定」頁面存取及更新您的資訊。

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date. 當您提供相關您或其他第三人的個人資訊予我們，您有義務提供正確、不誤導、完整且最新之個人資訊，您並有義務於該等資訊發生不正確、誤導、不完整或過時的情形時，更新相關資訊。

If you wish to: 如您希望：

make an inquiry of and to review the information we hold about you; 查詢或請求閱覽我們所有相關您的資訊
apply for a copy of the information we hold about you; 申請製給一份我們所有相關您的資訊影本
supplement or correct the information we hold about you; 請求補充或更正我們所有相關您的資訊
withdraw consent you previously provided to us to use, collect or disclose the information we hold about you; or 收回您先前同意我們使用、蒐集或揭露我們所有相關您的資訊
erase the information we hold about you, 請求刪除我們持有關於您的資訊

Please contact our Personal Data Protection Office at the contact details set out in Section 15 below. 請您連絡我們的個人資料保護辦公室，聯絡方式如下述第15條所示。

We handle your exercise of data subject rights based on the following duration in accordance with the PDPA as follows: 我們依據《個人資料保護法》處理您行使個人資料當事人權利之申請，處理時程如下：

For requests to inquire about, review, or obtain a copy of your information, we will respond within 15 days of receiving the request. If necessary, this period may be extended by an additional 15 days, and we will notify you in writing of the reason for the extension. 針對您查詢、檢閱或取得您的資料複製本的請求，我們將自收到申請之日起15日內回覆。如有必要，得延長15日，並以書面通知您延長之原因。

For requests to supplement, to correct, to cease collection, processing, or use, or to delete your information, we will respond within 30 days of receiving the request. If necessary, this period may be extended by an additional 30 days, and we will notify you in writing of the reason for the extension. 針對您要求補充、更正、停止收集、處理或使用，或刪除您的資料請求，我們將自收到申請之日起30日內回覆。如有必要，得延長30日，並以書面通知您延長之原因。

Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so. 請容許我們於合理之時間回應您的請求及作更動。我們會向您確認身份及詢問更多相關您請求之資訊。如果法律允許，我們得拒絕您的請求並告知您理由。

Where you have requested to inquire about, review or obtain a copy of the information we hold about you, we may charge a reasonable administrative fee between NT$500 to NT$1,000 to cover the costs of responding to your request. If we decide to do so, we will provide you with a written estimate of such fee beforehand. 如您請求查詢、檢閱或取得您的資訊副本，我們可能會向您收取合理之行政費用（金額範圍約為新臺幣500元至1,000元）以支付我們回應您的請求所生之費用。如我們決定收費，我們會事先提供您書面的預估費用。

9. Tracking technologies 追蹤技術

We use tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, help us to provide and improve our Services. However, the tracking technologies do not access, receive or collect information which can be used to identify you. We have listed below some examples of the tracking technologies used on our Services: 我們在本服務上使用追蹤技術。此技術使我們能夠瞭解您如何使用本服務，據以幫助我們提供及改善本服務。然而，追蹤技術不會存取、接收或蒐集可識別您之資訊。我們列出本服務所使用之一些追蹤技術範例如下：

Cookies. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for a number of purposes, including displaying the most appropriate content based on your interests and activity on our Services, estimate and report our Service's total audience size and traffic, and conduct research to improve our Services. You can configure your device's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of our Services. For more information on cookies control, please see the Section 10 “Carousell Opt-Out” below. Cookie。Cookie是一個由網站寄送至您的瀏覽器儲存於您的裝置的小型資料檔案。Cookie被應用於很多地方，包含依據您於本服務上的喜好及活動向您展示最適合之內容，評估及回報本服務的總受眾數及流量，及進行研究以改善本服務。您可更改您裝置之設定以反映您接受或拒絕cookie的偏好。如您拒絕所有cookie，您將無法充分使用本服務。關於控管cookies的更多資訊，請參考下列第10條「選擇退出/撤回同意」。
Pixels. We may from time to time use certain Facebook Business Tools such as the Facebook Pixel. This tool allows Carousell to keep track of what users do after they see or click on a Facebook advertisement and enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Carousell will be able to better understand and deliver ads and make them more relevant to you. The collected data remains anonymous and Carousell cannot see the personal data of any individual user. Pixels。本公司得不定期使用特定Facebook商業工具，如Facebook Pixels。此工具可以使旋轉拍賣追蹤使用者在看到或點擊Facebook廣告後的行為，並使我們可以監控Facebook廣告的效果，以達到統計及市場研究之目的。旋轉拍賣將能夠更瞭解且更有效投放廣告，並投放與您更相關的廣告。據此蒐集的資料均為匿名資料，旋轉拍賣無法看到任何個別使用者的個人資料。

However, the collected data is saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes and in accordance with Facebook’s Data Use Policy . Facebook has ultimate control of the information gathered through the Facebook Business Tools and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel through settings on your Facebook Account or withdraw your consent here . 然而，蒐集到的資料會由Facebook保存及處理。Facebook可能會將該等資料與您的Facebook帳戶連接，並根據Facebook的資料使用政策，將資料用於其本身之廣告目的。Facebook對透過Facebook商業工具及通訊所蒐集的資訊擁有最終控制權。您可以透過Facebook帳戶之設置頁面，選擇不使用Facebook的cookies及Facebook Pixel，或點選這裡撤回您的同意。

Clear gifs. We employ a software technology called clear gifs (a.k.a. web beacons or web bugs) to help us better manage content on our Services by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. Clear gifs。我們利用一種軟體技術稱為「clear gifs」（又稱為web beacons或是web bugs），以幫助我們更好地管理本服務的內容，告訴我們什麼內容是有效的。Clear gifs是一個帶有獨特識別碼之微小圖像，功能類似於Cookie，用以追蹤網路使用者線上活動。與Cookie不同的是Cookie儲存在使用者電腦硬碟，而Clear gifs是微小得不會被察覺地嵌入於網頁中，大致如本句句末句號之大小。

Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. 以這種方式蒐集的資料對本公司而言為匿名資料，這表示本公司無法看到個別使用者的個人資料。但該等資料由Facebook保存及處理。Facebook可以將該等資料與您的Facebook帳戶進行連接，並根據Facebook的資料政策將其用於自身的廣告目的，該政策可在https://www.facebook.com/about/privacy/取得。您可以允許Facebook及其合作夥伴在Facebook內外投放廣告。您的裝置上亦得保存用於該等目的的cookie。

Please click here if you would like to withdraw your consent https://www.facebook.com/settings/?tab=ads#_=_. 若您想撤回您的同意，請點擊這裡https://www.facebook.com/settings/?tab=ads#_=_ 。

Flash cookies. We use Flash cookies (a.k.a local shared objects or LSOs) to store some of your viewing preferences on our Services. These are used to collect and store information, but differ from browser cookies in the amount, type and manner in which data is stored. Flash Cookies。我們使用Flash Cookie（又稱為local shared objects或是LSOs）儲存某些您於本服務上的觀覽偏好。用以蒐集及儲存資訊，但是在數據儲存的數量，類型和方式上與瀏覽器cookie不同。

10. Carousell Opt-Out 選擇退出/撤回同意

We may deliver personalised and/or targeted advertisements (each, a “Targeted Ad”) to you in the course of your use of our Services and/or through a variety of advertising networks and exchanges. 本公司得於您使用本服務及/或透過各種廣告聯播網及交易所，向您發送個人化及/或客製化廣告（下稱「客製化廣告」）。

Despite the above, you may opt out of Targeted Ad at any time. Please contact our Personal Data Protection Office at the contact details set out in Section 15 below. Additionally, you may also opt out Targeted Ad directly from your phone. From the “Settings” page of your Account, you may opt out of behavioural tracking and/or interest-based advertising through our Platforms. Your changes to such opt-out settings may take 24 hours to become effective. 儘管如此，您仍可隨時選擇退出客製化廣告。如欲退出請您連絡我們的個人資料保護辦公室，聯絡方式如下述第15條所示。此外，您亦可直接透過行動裝置進行退出設定。透過帳戶中的「設置」頁面，您可以透過本服務平台選擇停用行為追蹤及/或以興趣為基礎廣告。該等停用設置的變更，可能需要24小時才能生效。

Please note that if you choose to “opt out”, we will not use information we have collected about you to deliver Targeted Ads, but it does not opt you out of seeing advertisements. You will still see generic, non-targeted advertisements which are served without the use of any information we have collected about you. You may still be served advertisements for other reasons, such as: 請注意，如果您選擇「退出/停用」該等功能，本公司將不會使用我們蒐集到關於您的資料來發布精準受眾廣告，但您仍將會看到其他通用、非客製化的廣告；該等廣告不會使用我們蒐集到關於您的任何資訊。您仍可能看到因其他目的而投放的廣告，包括：

General advertisements served to all users of our Platforms. 向本公司平台所有使用者投放的一般廣告。
Personalised and/or targeted advertisements from other third parties and not delivered by Carousell through your mobile and/or web activities. 來自其他第三方之個人化及/或客製化之廣告，而非由旋轉拍賣透過您的行動裝置及/或網路活動所提供者。

Please also note that even though Carousell does not share your personal data (other than hashed or device identifiers, to the extent they are personal data in some countries) with any advertising networks and exchanges without your consent or unless as specified in this Privacy Policy, when you view or interact with an advertisement via any of your devices, an advertiser or advertising network or exchanges can infer that you are within their target audience; or when you click on an advertisement, the publisher and/or advertiser will know you visited the page that you clicked on and may still be able to associate personal data collected by such third parties directly from you through their cookies and similar tracking technologies. 請注意，即使旋轉拍賣不會在未經您同意的情況下，或以非本隱私權政策所述方式，與任何廣告聯播網或交易所分享您的個人資料（除雜湊（hash）或裝置識別碼外，為僅限於其在特定國家屬個人資料之情況下），當您透過您的任何裝置查看或與廣告互動時，廣告商或廣告聯播網或交易所可以推斷您屬於他們的目標受眾。或當您點擊廣告時，發布商及/或廣告商會知道您造訪了您所點擊的頁面，並得透過他們的cookies及類似的追蹤技術將該等第三方直接向您蒐集的個人資料進行串連。

For more information on how you can manage your advertising preferences and opt out of receiving Targeted Ads please refer to this article . 有關您如何管理您的廣告偏好及選擇不接收精準受眾廣告的更多資訊，請參考這篇文章。

11. Period of Processing and Use of Your Information 您的個人資料處理及利用期間

When the specific purpose for collecting your personal data as mentioned above ceases to exist or the time limit expires, we will proactively or upon your request delete, stop processing, or stop using the personal data, unless the processing or use is either necessary for the performance of an official, legal or business duty, has been agreed to by you in writing or otherwise permitted by laws. 當前述蒐集您個人資料的特定目的已消失，或相關保存期間屆滿時，我們將主動或依您之要求，刪除、停止處理或利用該等個人資料。但若該等處理或利用為履行法定職務或業務所必須、經您書面同意，或依法得為之者，不在此限。

12. The potential effect of not providing your information 未提供個人資料所可能產生的影響

Please note that if you provide incomplete information, Carousell may not be in a position or able to provide its products or Services to you or administer any contractual relationship in place. This may inevitably result in the termination of any agreements or arrangements you have with us. 敬請注意，若您提供的資訊不完整，旋轉拍賣可能無法向您提供其產品或服務，或無法管理現有之契約關係。此情況可能導致您與我們間之任何協議或安排被終止。

13. Changes to this Privacy Policy 本隱私權政策的變更

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewing the changes which we make to this Privacy Policy. Your continued use of our Services after the changes constitutes your acceptance of the updated Privacy Policy. 我們保留隨時變更本隱私權政策之權利，且所有的變更會公告於此處。如我們認為有重大之變更，我們將會另行在本服務上發佈公告或以電子郵件通知您。您應閱覽本隱私權政策之變更。您於變更後持續地使用本服務即表示您同意更新的隱私權政策。

14. Third party sites and resources 第三方網站及資源

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties. 本服務得隨時包含鏈結至第三人所營之外部網站或資源。我們無法控管此類網站或資源之內容與隱私權作法。建議您閱讀該第三方經營網站和資源之隱私權政策，以瞭解您的資訊會如何被該第三方利用。

15. Contact us 聯絡我們

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to dpo@thecarousell.com. Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organisation. For example, you could insert the subject header as "Accessing Personal Data". 如您對本隱私權政策有任何問題、未獲滿意之處、疑慮或意見，我們歡迎您寄送電子郵件至dpo@thecarousell.com聯絡我們。明確指示之郵件標題將有助於我們處理您的電子郵件之速度，並將您的電子郵件交給我們組織內處理相關事務之人員。例如，您可於郵件標題輸入「存取個人資料」。

16. Language語言

This Privacy Policy is made in both Chinese and English; in the event of any inconsistency there-between, the Chinese version shall prevail. 本隱私權政策以中文和英文作成，如有歧異，以中文版本為準。

Last updated on 15 August 2025 最後更新時間為2025年8月15日。

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